The Executive Director, Commerce is a senior leadership role responsible for shaping and scaling commerce strategy, capability development, and client delivery. This leader drives strategic vision for client engagement and growth, builds the processes, tools, insights, and platforms required for consistent excellence, and partners across strategy, data, creative, media, and technology to deliver integrated commerce solutions. The role requires a commercially minded and future-focused leader who can innovate new commerce solutions, advise senior clients on current and emerging commerce models, and empower teams to deliver diCerentiated, consumer-centric, performance-driving work. This role is obsessed with driving meaningful relationships and delivering revenue growth. Role Scope • Lead shopper, retail, and commerce capability transformation and delivery for global and regional clients. • Oversee integrated commerce solutions spanning retail media, eCommerce, marketplace, digital shelf, performance marketing, and emerging agentic commerce models. • Drive organic growth globally and regionally by providing forward thinking client solutions & capabilities. • Partner cross-functionally to connect commerce strategy with measurable business outcomes. 1Key Responsibilities Strategic Leadership • Define and lead the commerce vision and growth strategy across digital, social, marketplace, retail media, and emerging commerce channels. • Identify market opportunities and translate them into scalable oCerings, operating models, and go-to-market strategies. • Develop the frameworks, tools, insights, and platforms needed to deliver consistent excellence across client engagements. • Represent the commerce practice within the broader leadership ecosystem and strengthen key internal and external partnerships. Business Leadership and Growth • Own business performance for the commerce practice, including revenue growth, margin health, commercials, and operational eCectiveness. • Drive growth through new business acquisition, client expansion, and development of diCerentiated commerce products and services. • Support forecasting, investment prioritization, and capability expansion planning in partnership with senior leadership. Client Leadership • Serve as a senior commerce advisor to client stakeholders, including CMOs, heads of commerce, digital leaders, and other executive decision-makers. • Guide clients through commerce transformation, including omnichannel growth strategy, retail media investment, marketplace activation, agentic commerce and capability development. • Provide thought leadership that strengthens client confidence, deepens partnerships, and positions the organization as a best-in-class commerce partner. Team Leadership and Capability Building • Lead and inspire high-performing teams across commerce disciplines. • Build bench strength, develop future leaders, and create an inclusive environment where teams are empowered to succeed through their own perspectives and voices. 2• Drive a culture of innovation, accountability, collaboration, and operational excellence. • Ensure delivery structures, talent models, and ways of working can scale with client and business needs. Innovation and Thought Leadership • Innovate future marketing models across multi-capabilities where commerce is the through line. • Advance methodologies, measurement frameworks, and capability narratives that strengthen market diCerentiation. • Contribute to external thought leadership and internal capability building on the future of commerce, including evolving platform ecosystems and AI-enabled models. Experience and Background • Typically brings 15+ years of experience in commerce, retail media, eCommerce, performance marketing, consulting, or related agency/client leadership environments. • Demonstrated success leading large-scale commerce businesses, complex client portfolios, and cross-functional teams. • Strong commercial acumen with experience balancing strategic growth, delivery excellence, and operational rigor. • Deep understanding of omnichannel commerce, marketplaces, retail media ecosystems, digital shelf strategy, and evolving commerce technology. • Expert-level proficiency with priority retailers (e.g, Amazon). Leadership Capabilities • Strategic and growth-oriented leader with the ability to scale capabilities and organizations in dynamic market environments. • Executive presence and credibility with senior clients, partners, and internal stakeholders. • Skilled in navigating matrixed organizations and building alignment across functions and disciplines. • Inclusive people leader with a strong commitment to developing talent, elevating diverse perspectives, and fostering high-performing teams. Functional Expertise • Commerce strategy and transformation • Retail media and marketplace activation • Digital shelf, content, and conversion strategy 3• Commerce data, measurement, and performance frameworks • Omnichannel growth planning and operating models • Emerging commerce innovation, including AI-enabled and agentic commerce applications Success Measures • Growth and profitability of the commerce business or portfolio in scope • Expansion and diCerentiation of commerce capabilities and oCerings • Strength of senior client relationships, retention, and account growth • Quality, scalability, and consistency of integrated commerce delivery • Team engagement, leadership development, and organizational health We believe the best work happens when we’re together, fostering creativity, collaboration, and connection. That’s why we’ve adopted a hybrid approach, with teams in the office an average of four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.