Director, Customer Experience Jobs in Montreal, QC

Transform customer support by leading a 150+ global team, deploying AI agents, and building a world-class service model. Drive proactive engagement, develop innovative strategies, and serve as the voi...

Grow your career with a dynamic role that shapes digital strategies, deepens client relationships, and delivers transformative solutions for major telecom clients, all while leading high-performing te...

Lead the charge in delivering transformative digital strategies for top-tier clients, forming executive partnerships and developing market-ready products that foster innovation and drive revenue growt...

Manage and optimize customer journeys through CRM strategies across email, SMS, and loyalty programs. Lead automation initiatives, analytics reporting, and cross-functional collaboration to enhance cu...

Help us shape the Support RevOps roadmap, optimizing case management and integrations to enhance agent efficiency and customer experience while partner with our leadership teams for strategic improvem...

Lead the charge in revolutionizing our digital marketing technology stack. You'll own the product vision and execution, ensuring seamless integrations, data governance, and alignment with marketing an...

Analyze and innovate financial solutions, develop client relationships, manage complex deals, and lead a dedicated team to drive revenue growth through a comprehensive understanding of market dynamics...

Drive operational excellence by overseeing distribution center performance, fostering a culture of safety and efficiency. Collaborate across teams, optimize logistics processes, and lead strategic ini...

Elevate your leadership by driving People & Culture initiatives, enhancing employee experience, and implementing strategic HR operations across a diverse, purpose-driven team. Lead transformative HR p...

Oversee the strategy and delivery of impactful customer and partner learning programs, ensuring alignment with product roadmaps and success metrics for effective adoption and implementation across glo...

Drive your career forward by leading client programs, managing teams, and delivering projects efficiently. This role requires fostering client relationships while ensuring top-notch project execution...

Empower innovative user experiences by leading a high-performing UX/UI team. Drive digital strategies and ensure cohesive designs across platforms, enhancing brand stories and maximizing conversions t...

Elevate your career by leading product strategy for Market Access solutions, transforming complex healthcare dynamics into actionable insights for clients. Partner with cross-functional teams to drive...

Drive comprehensive credit analysis for a diverse portfolio, ensuring client satisfaction while adhering to risk management and regulatory compliance. Innovate lending solutions and build lasting clie...

Shape the future of DTC ecommerce by driving growth through strategy and innovation across Shopify and TikTok Shop, aiming for $20M+ in annual revenue while leading a dynamic team focused on results a...

Drive the Customer Insights product area by transforming data into actionable narratives. Collaborate across teams to build user-facing experiences while pioneering AI-native insights that enhance ent...

Transform product design by leading a dynamic team to simplify complex workflows. Drive AI integration and ensure quality while partnering with Product and Engineering to enhance user experiences in B...

Transform payment operations in a high-impact leadership role, driving automation and efficiency across global jurisdictions while managing a diverse team and enhancing customer experiences...

Empower clients to innovate by driving AI transformation in digital CX strategies, merging technology with strategy to create impactful business outcomes in contact center operations...

Unlock strategic potential by delivering high-impact, client-focused IT projects. Collaborate with diverse teams to enhance service quality, resolve issues, and drive measurable growth and client sati...

Unlock potential by leading website strategy and development to enhance user experience and technical performance. Collaborate cross-functionally to optimize conversions across diverse buyer segments...

Transform B2B enterprise product marketing by driving go-to-market strategies, executing dynamic campaigns, and leading a high-performing team to elevate Instacart's market presence and success in the...

The Principal Architect at TTEC Digital will engineer and design complex Contact Center applications, serving as a subject matter expert in technology impacts on business. This role involves leading t...

Champion sales strategy by leading high-performing remote teams to achieve revenue goals, manage client relations, and optimize performance across a diverse portfolio of hotels. Drive accountability a...

Strategize and execute a visionary corporate strategy, identifying growth opportunities and market dynamics. Lead integrated marketing efforts to drive sustainable growth, aligning cross-functional te...