Zendesk

Product Manager, MarTech & Digital Systems

Zendesk$220K — $330K *
US-AnywhereHybrid
Enterprise Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years in Product Management or related fields with a strong technology focus.
  • Deep knowledge of B2B Go-To-Market strategies and digital marketing channels.
  • Strong understanding of modern AI technologies and their applications in B2B marketing.
  • Proficient in enterprise CMS and eCommerce platforms, particularly Adobe Experience Manager and Adobe Commerce.
  • Experience with marketing automation systems, especially within Adobe Experience Cloud and Salesforce.
  • Familiarity with integration platforms, APIs, and relational data models.
  • Proven Agile methodology experience using tools like Jira or Asana.

Responsibilities

  • Define the product vision and manage the roadmap for digital marketing systems.
  • Implement AI solutions to optimize the Go-To-Market stack.
  • Manage systems enabling digital marketing initiatives and lead the technical architecture.
  • Oversee data integration and ensure flow stability across various systems.
  • Serve as a bridge between IT and Business Operations to translate strategies into technical frameworks.
  • Lead system migrations and enhancements ensuring on-time delivery with minimal disruption.
  • Establish data governance frameworks with IT Security and Data teams.

Benefits

  • Transform Marketing processes with innovative MarTech and AI solutions.
  • Collaborate with leaders to enhance revenue growth and efficiency.
  • Join a forward-thinking team with access to cutting-edge technology.
  • Enjoy a competitive salary and comprehensive benefits package.
Full Job Description
Job Description

About the Role

We are looking for a highly strategic and technically fluent Product Manager, MarTech & Digital Systems to own the vision, roadmap, and execution of our marketing technology and digital experience stack. Sitting within the IT organization, you will serve as the primary liaison and strategic partner to our Marketing, MarketingOps, and SalesOps teams.

You will treat our internal GTM and digital systems as a product, ensuring seamless data flow, scalable architecture, and high platform reliability-from top-of-funnel digital acquisition (SEO, web, trials) through to closed-won sales. As the landscape evolves, you will also lead the technical evaluation and integration of AI-driven capabilities to maximize team efficiency and customer personalization.

Key Responsibilities
  • Digital & MarTech Product Vision: Define and manage the overarching product roadmap for our digital marketing stack (CMS, eCommerce, trial flows) and core MarTech stack (e.g., Marketo, Salesforce). Prioritize the backlog based on business value and strategic OKRs.
  • AI & Automation Strategy: Evaluate, implement, and govern AI solutions across the GTM stack. This includes integrating predictive models (e.g., AI lead scoring), deploying generative AI for content and web workflows, and leveraging agentic AI to automate manual ops tasks.
  • Digital Channel Enablement: Architect and manage the underlying systems that power our digital marketing efforts. This includes owning the technical foundations for SEO, enterprise Content Management Systems (CMS), eCommerce platforms, and Product-Led Growth (PLG) trial and expansion motions.
  • System Architecture & Integrations: Oversee the end-to-end flow of data across systems. Ensure integrations between our website, trial databases, eCommerce billing, and CRM are stable, scalable, and built to support rapid growth.
  • Cross-Functional Alignment: Act as the strategic bridge between IT (Engineering, Data, Security) and Business Operations (Marketing, MarketingOps, SalesOps). Translate GTM strategies into scalable technical architectures.
  • Project Delivery & Transformation: Lead high-impact, enterprise-level system migrations, implementations, and feature enhancements. Ensure 100% on-time delivery with rigorous testing and minimal business disruption.
  • Data Quality & Governance: Partner with IT Security and Data teams to establish robust data governance frameworks, specifically ensuring that new AI tools comply with internal security and data privacy regulations (GDPR, CCPA).


How You Will Partner
  • With Digital Marketing & Content: You will own the platform (e.g., Adobe Experience Manager, WordPress, Magento), while they own the campaigns and content. You will build the technical capabilities they need for SEO optimization, seamless eCommerce transactions, and AI-assisted content workflows.
  • With MarketingOps: You will build the technical capabilities they need for advanced segmentation, AI-driven lead scoring, closed-loop reporting, and automated workflows originating from digital channels.
  • With SalesOps: You will ensure digital and trial data seamlessly transitions to sales workflows, stabilizing lead routing and defining SLA tracking architectures.
  • With IT/Engineering: You will lead the agile ceremonies, write clear user stories, and protect the engineering team's capacity while ensuring enterprise-grade security and governance.


Qualifications & Experience
  • Experience: 5+ years of experience in Product Management, Business Systems Analysis, or MarOps with a heavy emphasis on technology ownership.
  • Domain Expertise: Deep understanding of B2B Go-To-Market lifecycles, digital marketing channels (SEO, SEM, organic), and product-led growth (PLG) or trial-based acquisition models.
  • AI & Machine Learning Fluency: Strong conceptual understanding of modern AI technologies (LLMs, RAG, predictive analytics) and how to practically apply and govern them within enterprise B2B marketing and sales environments.
  • Digital & Web Technologies: Strong working knowledge of enterprise Content Management Systems (e.g., Adobe Experience Manager (AEM)), eCommerce platforms (e.g., Adobe Commerce/Magento), web analytics (e.g., Adobe Analytics, Google Analytics 4), and personalization/A-B testing engines (e.g., Adobe Target).
  • Technical Knowledge: Advanced proficiency with core GTM platforms and enterprise Marketing Automation systems, specifically within the Adobe Experience Cloud (e.g., Adobe Marketo Engage, Adobe Real-Time CDP), as well as deep knowledge of CRM architecture (Salesforce).
  • Integration Skills: Familiarity with integration platforms (iPaaS) and understanding of API capabilities, webhook structures, and relational data models.
  • Agile Methodology: Proven experience working in an Agile/Scrum environment, utilizing tools like Jira or Asana to manage sprints and backlogs.


Preferred Skills
  • Hands-on experience implementing AI-native GTM tools or platform-specific AI features (e.g., Adobe Sensei, Salesforce Einstein, custom AI integrations).
  • Experience with routing and orchestration tools (e.g., LeanData, Openprise).
  • Experience with intent data and ABM platforms (e.g., 6sense, Demandbase).
  • Certifications in Product Management (CSPO), Salesforce, or specific Adobe enterprise platforms (e.g., Adobe Certified Expert - Marketo Engage or AEM).


Why Join Us?
  • Lead the transformation of Marketing processes through innovative MarTech and AI solutions.
  • Work closely with business leaders and sales teams to impact revenue growth and operational efficiency.
  • Be part of a collaborative, forward-thinking team with access to the latest technology.
  • Competitive salary and comprehensive benefits package.


The US annualized base salary range for this position is $220,000.00-$330,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

About Zendesk

Zendesk is a customer service software company headquartered in San Francisco, California, USA. It is listed on the New York Stock Exchange with the symbol ZEN and is a constituent of the Russell 2000 Index. The company provides a cloud-based customer support platform which allows quicker and easier interaction between businesses and customers. Zendesk has over 4,000 employees and serves 150,000 customers in 160 countries. The company was founded in 2007 by Mikkel Svane, Morten Primdahl, and Alexander Aghassipour.
Learn more about Zendesk
Size
2,570 employees
Market Cap
$10.3 billion
Industry
Net Income
-$218.1 million
Founded
2007
5 Year Trend
+33.7%
Revenue
$1 billion
NASDAQ

Similar Jobs

More Jobs at Zendesk

More Enterprise Technology Jobs

Find similar Product Manager, MarTech & Digital Systems jobs: