Director, Customer Experience Jobs in Framingham, MA

Join a dynamic team driving AML and Fraud risk management by leveraging data, metrics, and analytics to support decision-making and enhance compliance while fostering a positive customer experience an...

Champion growth by leading a high-performing sales team focused on K-12 education, driving revenue and pipeline targets while engaging with key stakeholders and ensuring alignment with customer needs...

Join a team that drives impactful CRM and marketing tech strategies, enhancing advertiser growth through data-driven solutions, automation, and cross-functional collaboration while leading a high-perf...

Innovate as a strategic leader, driving cross-functional execution and program excellence. You'll mentor teams and enhance collaboration, tackling systemic challenges while optimizing client objective...

Lead the charge in developing strategic partnerships that drive service growth and maximize revenue. Cultivate enduring relationships with city and agency leaders while navigating complex contract neg...

Lead the transformation of digital experiences by designing innovative, user-centric solutions at scale, collaborating with cross-functional teams and steering projects from concept to execution, whil...

Transform the future of organic social strategy across priority accounts by leading creative collaboration, fostering client relationships, and driving measurable growth through innovative, platform-n...

Lead the charge in enterprise growth and institutional partnerships within North America Higher Education, developing strategic engagement initiatives that enhance market presence and drive revenue ac...

Drive product strategy for financial management solutions, leveraging AI to transform processes and elevate outcomes. Lead a dynamic team to redefine accountability and deliver comprehensive value to...

Shape client acquisition and market growth through CPA partnerships. Drive relationship-building and convert opportunities into long-lasting client engagements while enhancing local brand visibility a...

Drive curriculum strategy to shape future skills in response to emerging tech trends. Collaborate cross-functionally to create innovative learning experiences that align with current market demands an...

Lead the enterprise strategy for content operations, enhancing scalability, compliance, and user experience. Drive continuous improvement, governance, and team leadership while ensuring alignment acro...

Join a team that's transforming customer support by driving AI-native operations and enhancing agent readiness. Lead cross-functional teams to elevate quality and coaching while aligning strategic goa...

Contribute to strategic partner success by leading a high-performing team, defining operational frameworks, and driving impactful performance initiatives for complex partner ecosystems to achieve reve...

Lead the charge in enhancing customer care operations, focusing on building a high-performing team that delivers unparalleled service. Drive process improvements, set strategic goals, and foster profe...

Drive growth and foster relationships with complex, multi-location enterprise accounts. Lead cross-functional initiatives, execute QBRs, and create strategic frameworks that ensure high-value customer...

Join a dynamic team to lead global payroll operations, ensuring timely, compliant, and accurate processing across 18 countries while fostering collaboration and innovation to enhance employee experien...

Lead the charge in expanding our enterprise sales team, empowering innovative technology solutions. Drive performance metrics, develop talent, and foster a high-performing culture, all while championi...

Join a team that's shaping global compliance through innovative strategies. This leadership role involves driving regulatory initiatives, advising on compliance risks, and influencing key business pri...

Innovate the support operating model by leveraging automation and agentic AI to transform customer issue resolution, enhancing efficiency and scalability without proportional headcount growth...

Join a team that's committed to fostering a vibrant workplace culture while developing and executing HR strategies that enhance team performance and engagement in a diverse retirement community...

Transform product strategy and team performance within the logistics domain. Drive product outcomes, define roadmaps, and ensure alignment across engineering and sales, fostering innovation in SaaS lo...

Unlock potential by driving data-led decision-making across digital and omnichannel customer engagement strategies, shaping CX analytics frameworks and collaborating with multiple stakeholders to enha...

Engage with global MSPs and GSIs to drive revenue growth through strategic relationships, leveraging deep industry knowledge and collaboration with cross-functional teams to deliver compelling Nexthin...

Transform global MSP and GSI partnerships by driving revenue growth, developing relationships, and executing strategic business plans. Elevate Nexthink's market presence while collaborating with cross...