Director, Customer Experience Jobs in Brighton, MA

Lead the CX Strategy team to enhance customer journeys, improve retention, and drive strategic initiatives across Customer Success, Renewals, and Professional Services in a dynamic, cross-functional e...

Shape the future of customer experience by leading global support and engagement initiatives. Drive operational excellence and innovation in a digital-first environment while fostering a collaborative...

Take ownership of driving sales and strategic partnerships to grow revenue through innovative Salesforce solutions. Collaborate with cross-functional teams to identify opportunities, nurture relations...

Champion customer success excellence by leading strategic initiatives, optimizing engagement, and enhancing retention in a hyper-growth healthcare environment, while fostering a culture of accountabil...

Drive customer success excellence in a fast-paced healthcare environment, leading strategic initiatives to improve retention, operational scalability, and service quality while leveraging AI insights...

Lead transformational initiatives in financial services, leveraging AI and modern banking expertise to drive digital change. Collaborate across teams while adhering to regulatory standards, ensuring e...

Lead Partner Success through strategic growth across channel, Omni, and enterprise partnerships. Develop teams, set operational standards, and drive performance metrics to ensure partner retention and...

Champion the creation of impactful brand and marketing strategies that drive growth and engagement. Lead a high-performing team to deliver innovative campaigns using data-driven insights to enhance me...

Discover new growth opportunities by leading the global eCommerce strategy to optimize customer journeys and enhance user experiences, driving conversion and revenue growth across digital channels in...

Lead the charge in optimizing service delivery operations to meet growth goals while ensuring speed, safety, and quality in field service execution for an expanding organization...

Lead the charge in client experience by harnessing strategic partnerships and operational excellence. Drive business growth, foster team collaboration, and cultivate executive relationships for optima...

Drive customer experience excellence by leading strategy, operations, and improvements for veteran and military-connected memberships, overseeing service strategies, grievances, appeals, and portal ma...

Accelerate progress at the forefront of CRM and customer engagement, driving strategic initiatives and optimizing field execution to enhance HCP engagement and productivity through innovative solution...

Lead the enterprise CRM strategy and optimize commercial tools to enhance customer engagement, ensuring seamless integration and compliance across teams. Drive technology solutions, support field prod...

Lead the charge in product strategy for employer onboarding and member enrollment, ensuring efficiency and accuracy across client operations. Collaborate with engineering and various stakeholders to e...

Empower digital innovation in contact center operations by leading AI-enabled customer service solutions. Drive growth, profitability, and strategic vision while overseeing cross-functional teams to d...

Accelerate progress at our CX AI practice by leading innovative digital transformations in contact center operations. Drive strategic growth, client engagement, and team excellence across a global AI...

Drive impactful product strategies to shape the future of product lines, ensuring alignment with market needs, stakeholder collaboration, and data-driven successes for measurable business outcomes...

Lead the charge in optimizing post-enrollment client experiences, ensuring quality and impact through strategic oversight and process enhancement across coaching and fulfillment teams as the organizat...

Transform the B2B product marketing landscape by leading strategic initiatives, enhancing market positioning, and driving revenue growth through innovative programs and stakeholder collaboration acros...

Grow your career with a hands-on marketing leadership role that drives lead generation through strategic content, vendor management, and budget oversight. Collaborate closely with sales to translate i...

Shape customer experiences by leading initiatives that enhance engagement, streamline journeys, and leverage AI to drive measurable outcomes across digital and physical touchpoints, collaborating with...

Innovate by driving a unified design and user experience strategy across healthcare technology, enhancing product usability, alignment with customer needs, and leveraging AI-proficient design methodol...

Champion solution messaging by leading a team to develop buyer-centric narratives, ensuring cross-functional alignment with marketing and sales strategies to drive engagement and growth...

Manage integrated marketing client relationships while leading strategy, analytics, and omnichannel execution. Serve as a key client partner, ensuring delivery excellence, profitability, and alignment...