Director, Customer Experience Jobs in Baltimore, MD

Drive client engagement and strategies to enhance health and benefits programs. Leverage expertise to foster relationships, generate new business, and lead a team in delivering superior client service...

Elevate customer success by leveraging research expertise to drive platform adoption, mitigate churn, and foster impactful relationships. Collaborate with teams to enhance customer value and lead a de...

Champion project management excellence by leading teams through all phases of small to medium-sized projects, driving strategic business goals, and fostering relationships to ensure financial performa...

Lead and develop a high-performing team, driving technical strategy for enterprise systems. Collaborate across departments to enhance customer outcomes in data resilience, cloud, and security while in...

Lead strategic client relationships to drive retention and expansion, enhancing enterprise resilience. Collaborate across teams to align goals and create long-term value, ensuring successful outcomes...

Develop high-impact benefits and wellbeing strategies that support team member health and enrich their lives while ensuring compliance and competitive offerings in a fast-paced growth environment...

Accelerate progress at the forefront of product marketing, driving successful go-to-market strategies and equipping sales teams. Collaborate across departments to ensure seamless launches and impactfu...

Shape strategic relationships with key clients, develop multi-year account strategies, and lead cross-functional teams to enhance customer engagement and drive business outcomes across diverse healthc...

Shape the future of product training by designing and delivering customer-centric programs. Collaborate with stakeholders to optimize engagements and improve operational processes, ensuring a high-qua...

Elevate user experiences as a hands-on UX design leader, guiding a team through complex workflows and interaction models while driving design quality and fostering collaboration with product and engin...

Drive innovation in content and product technologies, enhancing data quality through efficient systems and workflows. Lead cross-functional teams in adopting automation and AI, ensuring streamlined op...

Champion the Deal Desk function to streamline quote-to-closure processes. Influence cross-functional teams, structure complex deals, and enhance workflows while ensuring a high-quality customer experi...

Lead the charge in advancing impactful press operations and media engagement. Drive high-level strategies to enhance visibility for experts while managing a dedicated team within a dynamic and collabo...

Elevate your career by leading a dynamic hospitality team, enhancing service delivery across multiple locations, and fostering strong client partnerships. Use your strategic vision to drive operationa...

Strategize impactful media engagements by overseeing press operations and the Economic Speakers Bureau. This role drives communication efforts to amplify economic narratives and engage national media...

Lead the charge in driving growth and innovation for our Marketing Services business. You'll manage a multi-million dollar portfolio, shaping strategies and guiding teams, while leveraging AI and data...

Drive the implementation and management of dynamic Professional Services teams, ensuring exceptional delivery and client satisfaction while championing innovation and operational excellence across cro...

Join a team that's dedicated to delivering exceptional food and beverage experiences by overseeing all operations, driving financial performance, and fostering a high-performing culture aligned with s...

Champion enterprise applications strategy and governance, driving innovation with Microsoft Dynamics 365. Lead cross-functional teams to optimize business processes, enhance operational stability, and...

Join a team that's redefining compensation experiences through innovative architecture and hands-on execution. This role emphasizes data integrity, employee development, and impactful communication st...

Unlock potential by leading strategic operational initiatives, fostering collaboration, and ensuring effective execution across a highly matrixed organization, while supporting senior leadership and d...

Pioneer innovative commercial learning strategies globally to enhance talent development and customer engagement. Lead high-impact initiatives, bridging strategy and execution, while mentoring teams t...

Lead and drive growth in the US educational market. Own revenue performance, manage a high-performing sales team, and execute customer acquisition strategies for pipeline development and deal closure...

Lead the charge in shaping a dynamic brand for impact storytelling and creative services. Oversee strategy and governance while inspiring a team to effectively communicate ULI's mission-driven narrati...

Lead the charge in shaping brand strategy and impact storytelling for a global mission-driven organization. Oversee creative teams, cultivate brand governance, and ensure effective communication of mi...