Position Title: WORKPLACE HOSPITALITY DIRECTOR-ACCENTURE-WASHINGTON,DCPay 14 Salary: $115,000-$120,000
Other Forms of Compensation: The Hospitality Services Director is a highly adaptable, strategic operations leader responsible for driving an elevated hospitality experience across multiple office locations. This individual serves as a trusted partner to the client, providing insight into operational performance, identifying challenges, and leading a proactive, solutions oriented approach. They bring strong leadership skills, objective decision making, and a commitment to upholding all client and company policies while cultivating a collaborative, high performing team environment.
Key Responsibilities:- Lead, manage, and inspire a large, diverse team to deliver elevated service across three offices.
• Recruit, train, coach, and develop hospitality staff to ensure consistent service excellence.
• Champion performance evaluations, talent development, and succession planning.
• Foster a collaborative, supportive, and inclusive team environment.
• Partner with the Hospitality Manager and Clients on weekly staffing schedules and coverage planning.
• Ensure all team members adhere to Rapport, company, and client policies.
Client Partnership & Strategic Operations
• Build strong, trust-based partnerships with local client stakeholders and align on operational strategy.
• Serve as a key point of contact for escalations, navigating issues with objectivity, professionalism, and clarity.
• Assess decisions with consideration for risk/reward and short /long term implications; communicate impacts proactively with the client.
• Provide insight into current team performance, challenges, and future action plans.
• Drive team and personal accountability toward key KPIs, including training, safety, engagement, and service delivery.
Required:
- Experience managing hospitality, workplace experience, operations, or client-facing teams.
- Demonstrated ability to lead diverse teams across multiple locations.
- Strong communication skills-verbal, written, and interpersonal.
- Ability to make objective, policy-aligned decisions.
- Strong organizational skills and attention to detail.
- Comfortable with ambiguity and able to adapt to evolving client needs.
Apply to Rapport today!Associates in Rapport are offered many fantastic benefits.- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Paid Parental Leave
- Personal Leave
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_FlikHospitality.pdf
Req ID: 1541517
Rapport a specialized division of FLIK Hospitality Group
