Director, Customer Care Jobs

Explore Director, Customer Care opportunities for experienced leaders ready to shape service strategy, improve customer experiences, and lead high-performing support organizations. These roles often oversee customer care operations across channels, develop service standards, and partner with teams throughout the business to resolve customer needs and strengthen loyalty. Ladders features vetted professional jobs paying $100,000 or more.

What Does a Director of Customer Care Do?

Directors of Customer Care set operational priorities and guide the teams responsible for supporting customers. Depending on the organization, they may lead contact centers, customer support, escalations, or broader service functions. Typical responsibilities include managing budgets and staffing, improving processes, monitoring service performance, and ensuring customer feedback informs business decisions.

Common Qualifications and Skills

Employers often seek leaders with a background in customer service, support operations, or customer experience management. Valuable strengths include people leadership, strategic planning, communication, problem-solving, and the ability to interpret service metrics. Experience with contact center technology, CRM platforms, workforce planning, and continuous improvement may also be relevant. Requirements vary by employer and industry.

Career Opportunities and Impact

Director-level customer care professionals can influence customer retention, brand trust, and operational efficiency. Opportunities span industries such as technology, financial services, healthcare, retail, and business services. Some positions focus on a particular channel or region, while others oversee large, multi-channel organizations and work closely with executive leadership.

Find Director, Customer Care Jobs on Ladders

Browse vetted Director, Customer Care openings on Ladders and discover professional roles paying $100,000 or more. Use job details to compare responsibilities, qualifications, and work arrangements, then focus your search on opportunities that fit your leadership experience and career goals.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
Locations
caret down
More
1
caret down

$110K - $130K *

Join a team that's dedicated to developing innovative mechanical systems, ensuring project objectives are met efficiently. Collaborate with multi-discipline teams while leading advanced HVAC design an...

Reposted 4 days ago

  •   5 - 7 years exp.  •   Technical Services

$120K - $145K *

Bring your expertise to the development and evaluation of advanced polymer materials for innovative satellite communication technology, collaborating with cross-functional teams to enhance product rel...

Reposted 4 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$90K - $115K *

Transform environmental practices by conducting assessments, developing management plans, and ensuring compliance with regulations. Collaborate with teams to integrate sustainability into construction...

5 days ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$85K - $120K *

Innovate your career by leading the design coordination and permitting of energy projects. Collaborate with engineers, architects, and project managers to ensure timely, compliant planset delivery whi...

1 month ago

  •   Less than 5 years exp.  •   Energy & Utilities

$75K - $90K *

Join a dynamic team to enhance manufacturing processes, drive continuous improvement, and support new product introductions. You’ll collaborate cross-functionally to solve challenges, optimize efficie...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$100K - $110K *

Seeking a skilled Control Systems Engineer to design and implement automated control systems for advanced gas purification equipment, enhancing performance and reliability through innovative solutions...

2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$100K - $120K *

Join a team that's shaping the future of architecture and engineering. Lead diverse projects, provide expert consulting, and ensure compliance while mentoring junior staff. Drive innovation and qualit...

2 weeks ago

  •   8 - 10 years exp.  •   Technical Services

$88K - $95K *

Join a team that's dedicated to engineering excellence, solving complex challenges in nuclear materials. Collaborate with experts to ensure compliance, innovate solutions, and drive projects to succes...

2 weeks ago

  •   Less than 5 years exp.  •   Energy & Utilities

$95K - $155K *

Join a team that's shaping innovative mechanical systems design while leading project management and mentoring engineers. Collaborate with stakeholders to deliver high-quality solutions on time and wi...

3 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$80K - $95K *

Lead the charge in engineering excellence by designing and coordinating complex projects. Collaborate with cross-functional teams to ensure quality, safety, and performance standards are met while pro...

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$95K - $115K *

Transform the future of engineering by leading innovative mechanical designs for mission-critical facilities. Drive projects from concept to completion, ensuring reliability and efficiency in HVAC and...

3 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$100K - $120K *

Lead the charge in engineering management, blending technical expertise with team mentorship to drive innovative fluid power solutions while ensuring project success and fostering a collaborative envi...

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$90K - $135K *

Join a dynamic team to lead land development design projects, overseeing site layouts, utility and roadway design, and permitting processes. Collaborate across disciplines while mentoring engineers an...

2 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$110K - $130K *

Lead and manage complex engineering projects for advanced semiconductor gas abatement systems, ensuring alignment with technical, budgetary, and safety goals while mentoring teams and driving product...

2 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$80K - $95K *

Join a dynamic team as you design and enhance mechanical systems, driving innovation and efficiency in manufacturing processes while providing expert guidance and support to operations and maintenance...

2 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$75K - $110K *

Contribute to innovative design solutions for commercial and retail projects. Collaborate with multidisciplinary teams on site layouts, utility designs, and stormwater management while ensuring compli...

2 weeks ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$80K - $120K *

Lead the charge in geotechnical engineering projects, overseeing field tasks and team management while ensuring compliance with budgets and quality standards. Collaborate on diverse infrastructure pro...

1 week ago

  •   Less than 5 years exp.  •   Energy & Utilities

$86K - $125K *

Tackle diverse geotechnical projects that influence infrastructure development. Collaborate with a dynamic team to execute field investigations and analyses, providing high-level expertise for both pu...

4 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$114K - $147K *

Deliver impactful geotechnical solutions while leading diverse project teams. Leverage your expertise in foundation design and geotechnical evaluations to manage contracts, budgets, and project perfor...

1 month ago

  •   5 - 7 years exp.  •   Energy & Utilities

$110K - $130K *

Elevate engineering solutions by performing complex stress analyses and advanced testing. Collaborate on design assessments and utilize finite element methods to ensure structural integrity across var...

1 week ago

  •   Less than 5 years exp.  •   Technical Services

$110K - $130K *

Contribute to innovative engineering solutions by performing complex stress analyses, advanced testing, and structural evaluations. Collaborate with industry standards to enhance design integrity and...

1 week ago

  •   Less than 5 years exp.  •   Technical Services

$80K - $95K *

Join a team that's redefining manufacturing processes and supplier capabilities, ensuring high-quality production of cutting-edge hardware. Your expertise will drive improvements in design, efficiency...

Toronto, ONIn-Person

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$80K - $95K *

Drive geotechnical engineering projects from start to finish while mentoring junior staff. Ensure compliance with regulations and collaborate on scope and budget for successful project delivery. Join...

3 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$80K - $95K *

Elevate your career with a leading role in geotechnical engineering, managing projects from start to finish, mentoring junior staff, and ensuring compliance with all regulations while driving business...

3 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$78K - $98K *

Transform construction projects by managing processes, solving problems, and applying engineering techniques. Collaborate with teams to ensure successful site mobilization and quality assurance while...

Yesterday

  •   Less than 5 years exp.  •   Real Estate & Construction

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Care do?question toggle

    A Director of Customer Care leads customer support or service operations, sets performance goals, develops processes, and guides teams in delivering effective customer experiences. The scope varies by company and may include contact centers, escalations, and multiple support channels.

  • What qualifications are commonly required for Director, Customer Care jobs?question toggle

    Employers commonly look for substantial experience in customer service, customer support, or operations leadership, along with a record of managing teams and improving service outcomes. Specific education, technology, and industry requirements differ by role.

  • What skills are important for a Director of Customer Care?question toggle

    Useful skills include strategic leadership, communication, coaching, operational planning, data analysis, and problem-solving. Familiarity with CRM systems, contact center tools, service metrics, and process improvement can also be valuable.

  • What industries hire Directors of Customer Care?question toggle

    Directors of Customer Care work across industries including technology, financial services, healthcare, retail, and business services. Responsibilities depend on the company’s customers, service model, and organizational structure.

  • What salary can I expect in a Director, Customer Care role?question toggle

    Compensation varies based on factors such as industry, location, company size, scope of responsibility, and experience. Ladders focuses on vetted professional opportunities paying $100,000 or more; review each listing for its specific compensation details.

  • Where can I find Director, Customer Care jobs paying $100,000 or more?question toggle

    Browse Director, Customer Care listings on Ladders to explore vetted professional opportunities with salaries of $100,000 or more.