Director, Customer Care Jobs

Explore Director, Customer Care opportunities for experienced leaders ready to shape service strategy, improve customer experiences, and lead high-performing support organizations. These roles often oversee customer care operations across channels, develop service standards, and partner with teams throughout the business to resolve customer needs and strengthen loyalty. Ladders features vetted professional jobs paying $100,000 or more.

What Does a Director of Customer Care Do?

Directors of Customer Care set operational priorities and guide the teams responsible for supporting customers. Depending on the organization, they may lead contact centers, customer support, escalations, or broader service functions. Typical responsibilities include managing budgets and staffing, improving processes, monitoring service performance, and ensuring customer feedback informs business decisions.

Common Qualifications and Skills

Employers often seek leaders with a background in customer service, support operations, or customer experience management. Valuable strengths include people leadership, strategic planning, communication, problem-solving, and the ability to interpret service metrics. Experience with contact center technology, CRM platforms, workforce planning, and continuous improvement may also be relevant. Requirements vary by employer and industry.

Career Opportunities and Impact

Director-level customer care professionals can influence customer retention, brand trust, and operational efficiency. Opportunities span industries such as technology, financial services, healthcare, retail, and business services. Some positions focus on a particular channel or region, while others oversee large, multi-channel organizations and work closely with executive leadership.

Find Director, Customer Care Jobs on Ladders

Browse vetted Director, Customer Care openings on Ladders and discover professional roles paying $100,000 or more. Use job details to compare responsibilities, qualifications, and work arrangements, then focus your search on opportunities that fit your leadership experience and career goals.

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$86K - $192K *

Innovate in a dynamic environment, driving product development and real-time solutions in the semiconductor equipment industry. Collaborate with teams and customers to tackle complex challenges and en...

3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$86K - $192K *

Lead the charge in innovative product engineering, collaborating with teams to solve complex semiconductor equipment challenges, enhancing product quality and performance while driving significant ind...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$95K - $115K *

Transform advanced materials and processes to drive innovation in high-speed interconnect technologies, collaborating across teams to enhance product performance and reliability while supporting the t...

2 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$95K - $115K *

Unlock potential by driving the development of advanced materials and processes for interconnect technologies, collaborating with cross-functional teams to innovate and enhance product performance in...

5 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$90K - $145K *

Shape the future of integrated air platforms by architecting innovative electrical systems. Collaborate across disciplines to design, implement, and test efficient solutions in a dynamic environment...

4 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$64K - $98K *

Advance project engineering efforts by delivering high-quality design support, managing multiple tasks, and ensuring effective communication throughout the project lifecycle to minimize construction c...

Today

  •   Less than 5 years exp.  •   Real Estate & Construction

$187K - $270K *

Transform your career by leading the design and implementation of advanced web handling systems. As a technical authority, you'll drive innovation, mentor engineers, and shape the future of high-preci...

1 week ago

  •   11 - 15 years exp.  •   Energy & Utilities

$124K - $163K *

Lead engineering initiatives to enhance operational efficiency and safety. Oversee capital projects, process improvements, and team development while collaborating with cross-functional partners to dr...

3 days ago

  •   8 - 10 years exp.  •   Finance & Insurance

$80K - $95K *

Drive innovation by leading mechanical systems design for a cutting-edge airport project. Collaborate with diverse teams to ensure compliance, enhance sustainability, and deliver exceptional passenger...

Mississauga, ONIn-Person

Today

  •   Less than 5 years exp.  •   Real Estate & Construction

$100K - $120K *

Lead the charge in developing innovative cooling solutions through hands-on design, testing, and validation of refrigeration products while collaborating closely with manufacturing teams to ensure suc...

United StatesRemote

4 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Engage as a Design Engineer, bridging design and engineering to create user-centric interfaces. Architect smooth interactions within our platform while implementing a robust design system that enhance...

United StatesRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Legal & Accounting

$95K - $115K *

Lead complex geological projects, ensuring technical accuracy and client satisfaction while managing budgets and team development. Engage with stakeholders to drive project success and foster client r...

1 week ago

  •   5 - 7 years exp.  •   Technical Services

$110K - $140K *

Empower progress at the forefront of telecommunications by leveraging your structural engineering expertise to enhance infrastructure resilience and mentor emerging talent in a dynamic environment...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$100K - $120K *

Drive your career with impactful process safety management initiatives. Lead risk assessments and improve safety practices across lab, pilot, and operational environments through engineering-driven so...

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$80K - $95K *

Unlock your potential as a Quality Engineer, collaborating cross-functionally to enhance business systems and processes, ensuring product quality and operational integrity through effective requiremen...

Reposted 5 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$124K - $166K *

Empower project success by leveraging your expertise in construction engineering. Collaborate with teams on transportation projects, ensuring compliance and effective communication while managing budg...

2 days ago

  •   Less than 5 years exp.  •   Technical Services

$80K - $100K *

Support the launch of a new manufacturing plant by optimizing processes, enhancing efficiency, and ensuring high-quality production. Collaborate with cross-functional teams to drive continuous improve...

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$177K - $235K *

Pioneer supplier industrialization efforts to scale mechanical components, ensuring quality and reliability. Collaborate with cross-functional teams to meet production goals in a dynamic environment...

1 week ago

  •   Less than 5 years exp.  •   Energy & Utilities

$119K - $165K *

Join a team that's tackling complex engineering challenges across design, analysis, and manufacturing. Leverage your expertise in advanced materials and systems engineering to drive innovation and opt...

2 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$135K - $185K *

Join a team that's dedicated to solving complex engineering challenges across design, analysis, and manufacturing. Leverage your expertise in advanced materials and systems engineering to drive innova...

2 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$120K - $145K *

Elevate your career by owning failure analysis for electromechanical hardware, driving root cause investigations, and collaborating across engineering teams to ensure product reliability and quality f...

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $120K *

Elevate your career as you design and validate advanced mechanical systems. Collaborate with senior engineers to create 3D models, conduct analyses, and support prototyping, all while enhancing your t...

4 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$95K - $115K *

Engineer impactful structural solutions while managing diverse projects. Collaborate with clients and multidisciplinary teams to assess, design, and deliver innovative consulting services, ensuring qu...

2 days ago

  •   5 - 7 years exp.  •   Business Services

$95K - $115K *

Optimize structural engineering projects by leading assessments, investigations, and design solutions. Collaborate with multidisciplinary teams and clients to deliver effective consulting services whi...

2 days ago

  •   5 - 7 years exp.  •   Business Services

$95K - $115K *

Take ownership of structural engineering projects, leading assessments, investigations, and design solutions. Collaborate with clients and multidisciplinary teams to deliver practical consulting servi...

2 days ago

  •   5 - 7 years exp.  •   Business Services

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Care do?question toggle

    A Director of Customer Care leads customer support or service operations, sets performance goals, develops processes, and guides teams in delivering effective customer experiences. The scope varies by company and may include contact centers, escalations, and multiple support channels.

  • What qualifications are commonly required for Director, Customer Care jobs?question toggle

    Employers commonly look for substantial experience in customer service, customer support, or operations leadership, along with a record of managing teams and improving service outcomes. Specific education, technology, and industry requirements differ by role.

  • What skills are important for a Director of Customer Care?question toggle

    Useful skills include strategic leadership, communication, coaching, operational planning, data analysis, and problem-solving. Familiarity with CRM systems, contact center tools, service metrics, and process improvement can also be valuable.

  • What industries hire Directors of Customer Care?question toggle

    Directors of Customer Care work across industries including technology, financial services, healthcare, retail, and business services. Responsibilities depend on the company’s customers, service model, and organizational structure.

  • What salary can I expect in a Director, Customer Care role?question toggle

    Compensation varies based on factors such as industry, location, company size, scope of responsibility, and experience. Ladders focuses on vetted professional opportunities paying $100,000 or more; review each listing for its specific compensation details.

  • Where can I find Director, Customer Care jobs paying $100,000 or more?question toggle

    Browse Director, Customer Care listings on Ladders to explore vetted professional opportunities with salaries of $100,000 or more.