Director, Customer Care Jobs

Explore Director, Customer Care opportunities for experienced leaders ready to shape service strategy, improve customer experiences, and lead high-performing support organizations. These roles often oversee customer care operations across channels, develop service standards, and partner with teams throughout the business to resolve customer needs and strengthen loyalty. Ladders features vetted professional jobs paying $100,000 or more.

What Does a Director of Customer Care Do?

Directors of Customer Care set operational priorities and guide the teams responsible for supporting customers. Depending on the organization, they may lead contact centers, customer support, escalations, or broader service functions. Typical responsibilities include managing budgets and staffing, improving processes, monitoring service performance, and ensuring customer feedback informs business decisions.

Common Qualifications and Skills

Employers often seek leaders with a background in customer service, support operations, or customer experience management. Valuable strengths include people leadership, strategic planning, communication, problem-solving, and the ability to interpret service metrics. Experience with contact center technology, CRM platforms, workforce planning, and continuous improvement may also be relevant. Requirements vary by employer and industry.

Career Opportunities and Impact

Director-level customer care professionals can influence customer retention, brand trust, and operational efficiency. Opportunities span industries such as technology, financial services, healthcare, retail, and business services. Some positions focus on a particular channel or region, while others oversee large, multi-channel organizations and work closely with executive leadership.

Find Director, Customer Care Jobs on Ladders

Browse vetted Director, Customer Care openings on Ladders and discover professional roles paying $100,000 or more. Use job details to compare responsibilities, qualifications, and work arrangements, then focus your search on opportunities that fit your leadership experience and career goals.

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$110K - $130K *

Engineer innovative mechanical designs for advanced jet engine components, guiding projects from concept through testing. Collaborate with cross-functional teams to ensure performance and reliability...

2 days ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$80K - $95K *

Join a team that's dedicated to innovative land development projects. Leverage your design expertise and engineering skills to guide projects from concept to construction, ensuring high-quality outcom...

Surrey, BCIn-Person

Yesterday

  •   Less than 5 years exp.  •   Real Estate & Construction

$110K - $130K *

Join us to leverage your technical expertise in materials testing and analysis. You'll execute complex workflows, mentor junior staff, and collaborate with engineers to enhance processes and ensure hi...

2 weeks ago

  •   8 - 10 years exp.  •   Energy & Utilities

$80K - $95K *

Shape the future of manufacturing by providing technical leadership and process expertise. Collaborate cross-functionally to enhance safety, quality, and efficiency while driving continuous improvemen...

2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Advance manufacturing processes by collaborating across teams to enhance safety and productivity. Utilize engineering expertise to troubleshoot issues, implement improvements, and support new initiati...

3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$95K - $115K *

Optimize drilling and blasting operations by delivering expert technical support, ensuring safety and efficiency while collaborating with production management to align activities with division goals...

Reposted today

  •   5 - 7 years exp.  •   Real Estate & Construction

$95K - $115K *

Drive manufacturing excellence by leading process development, validation, and continuous improvement for New Product Introduction and operational enhancements. Collaborate cross-functionally to ensur...

4 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$80K - $95K *

Transform the future of injection molding by developing and optimizing robust processes. Collaborate with cross-functional teams to ensure seamless product transitions from development to production...

2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$92K - $158K *

Join a team that's pioneering the future of 3D printing! Leverage your skills in design, prototyping, and manufacturing to create exceptional tools and systems that enhance user experiences while coll...

3 weeks ago

  •   Less than 5 years exp.  •   Consumer Technology

$124K - $150K *

Lead the charge in multi-discipline project management and design execution, ensuring client satisfaction in healthcare engineering. Collaborate with a dedicated team to deliver innovative solutions a...

2 days ago

  •   8 - 10 years exp.  •   Technical Services

$95K - $115K *

Join a team that's driving innovation in parking structure design and project management. Oversee and coordinate multi-disciplinary teams tackling architectural and civil engineering projects, ensurin...

4 weeks ago

  •   8 - 10 years exp.  •   Staffing

$80K - $95K *

Lead the charge in delivering innovative electrical system designs for diverse projects. Oversee the development of construction documents, perform system analyses, and collaborate with multidisciplin...

1 week ago

  •   Less than 5 years exp.  •   Technical Services

$95K - $115K *

Shape the future of bridge engineering by leading innovative design projects, ensuring safety and compliance while collaborating with multidisciplinary teams to deliver high-quality infrastructure sol...

2 days ago

  •   8 - 10 years exp.  •   Technical Services

$95K - $115K *

Drive innovative bridge design projects from concept to completion, ensuring safety and compliance with NCDOT standards. Collaborate with multidisciplinary teams to deliver high-quality infrastructure...

3 days ago

  •   8 - 10 years exp.  •   Technical Services

$80K - $95K *

Empower water and wastewater solutions by leading design projects from concept to completion, collaborating with multi-disciplinary teams, and ensuring industry compliance for optimal facility and equ...

1 month ago

  •   5 - 7 years exp.  •   Technical Services

$217K - $261K *

Optimize project success by leading engineering teams through all phases, ensuring compliance, quality, and stakeholder engagement. Drive technical excellence and manage resources effectively to achie...

1 week ago

  •   Less than 5 years exp.  •   Energy & Utilities

$95K - $115K *

Drive engineering excellence by leading complex design projects, mentoring teams, and ensuring adherence to specifications. Leverage extensive shipbuilding expertise to solve technical challenges and...

3 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$95K - $115K *

Engineer innovative solutions in civil design for mining projects, driving project management, business development, and technical excellence while mentoring junior staff and collaborating across disc...

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Technical Services

$100K - $150K *

Engineer robust mechanical pipe stress solutions, driving innovation in nuclear and conventional generation projects. Collaborate with a skilled team to ensure compliance, safety, and integrity in hig...

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$85K - $100K *

Champion operational excellence by optimizing manufacturing processes and driving Lean initiatives to enhance efficiency and quality in switchgear production, ensuring timely delivery and superior pro...

2 days ago

  •   5 - 7 years exp.  •   Business Services

$80K - $95K *

Develop and maintain high-quality 2D and 3D CAD models and drawings, ensuring adherence to project standards. Collaborate with engineers and project managers to support multi-disciplinary layouts and...

1 week ago

  •   Less than 5 years exp.  •   Energy & Utilities

$90K - $110K *

Elevate project outcomes by developing and maintaining 2D/3D models using AutoCAD and Revit. Collaborate with engineers and project managers to ensure high-quality, accurate designs while supporting B...

1 week ago

  •   Less than 5 years exp.  •   Energy & Utilities

$95K - $115K *

Transform mechanical design processes by leading the development of innovative systems and modifications for enhanced safety and performance in drilling operations, collaborating across disciplines to...

Yesterday

  •   5 - 7 years exp.  •   Energy & Utilities

$140K - $200K *

Drive your career by enhancing enterprise-level processes through effective methodologies, facilitating project teams, and ensuring seamless integration across multi-disciplinary efforts...

1 month ago

  •   8 - 10 years exp.  •   Information Technology

$110K - $130K *

Unlock potential by leading innovative design solutions in semiconductor projects. Leverage your expertise to collaborate with multi-disciplined teams, streamline processes, and deliver high-quality e...

4 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Care do?question toggle

    A Director of Customer Care leads customer support or service operations, sets performance goals, develops processes, and guides teams in delivering effective customer experiences. The scope varies by company and may include contact centers, escalations, and multiple support channels.

  • What qualifications are commonly required for Director, Customer Care jobs?question toggle

    Employers commonly look for substantial experience in customer service, customer support, or operations leadership, along with a record of managing teams and improving service outcomes. Specific education, technology, and industry requirements differ by role.

  • What skills are important for a Director of Customer Care?question toggle

    Useful skills include strategic leadership, communication, coaching, operational planning, data analysis, and problem-solving. Familiarity with CRM systems, contact center tools, service metrics, and process improvement can also be valuable.

  • What industries hire Directors of Customer Care?question toggle

    Directors of Customer Care work across industries including technology, financial services, healthcare, retail, and business services. Responsibilities depend on the company’s customers, service model, and organizational structure.

  • What salary can I expect in a Director, Customer Care role?question toggle

    Compensation varies based on factors such as industry, location, company size, scope of responsibility, and experience. Ladders focuses on vetted professional opportunities paying $100,000 or more; review each listing for its specific compensation details.

  • Where can I find Director, Customer Care jobs paying $100,000 or more?question toggle

    Browse Director, Customer Care listings on Ladders to explore vetted professional opportunities with salaries of $100,000 or more.