Explore Director, Customer Care opportunities for experienced leaders ready to shape service strategy, improve customer experiences, and lead high-performing support organizations. These roles often oversee customer care operations across channels, develop service standards, and partner with teams throughout the business to resolve customer needs and strengthen loyalty. Ladders features vetted professional jobs paying $100,000 or more.
Directors of Customer Care set operational priorities and guide the teams responsible for supporting customers. Depending on the organization, they may lead contact centers, customer support, escalations, or broader service functions. Typical responsibilities include managing budgets and staffing, improving processes, monitoring service performance, and ensuring customer feedback informs business decisions.
Employers often seek leaders with a background in customer service, support operations, or customer experience management. Valuable strengths include people leadership, strategic planning, communication, problem-solving, and the ability to interpret service metrics. Experience with contact center technology, CRM platforms, workforce planning, and continuous improvement may also be relevant. Requirements vary by employer and industry.
Director-level customer care professionals can influence customer retention, brand trust, and operational efficiency. Opportunities span industries such as technology, financial services, healthcare, retail, and business services. Some positions focus on a particular channel or region, while others oversee large, multi-channel organizations and work closely with executive leadership.
Browse vetted Director, Customer Care openings on Ladders and discover professional roles paying $100,000 or more. Use job details to compare responsibilities, qualifications, and work arrangements, then focus your search on opportunities that fit your leadership experience and career goals.
$80K - $95K *
Innovate processes to enhance metallurgical integrity and cost efficiency in investment casting for aerospace components, collaborating with teams to optimize production and maintain customer relation...
1 week ago
Mechanical Engineer - Thermal R&D
$80K - $95K *
Join a team that's shaping the future of thermal engineering for advanced military and commercial applications. Drive innovative solutions from concept to production, utilizing cutting-edge technologi...
3 weeks ago
Principal Design Engineer / Structural Lead Engineer - Mining and Metals
$138K - $256K *
Lead the charge in structural engineering excellence, overseeing complex projects and guiding a talented team. Ensure technical accuracy and promote innovative solutions to enhance competitiveness in...
2 weeks ago
Geotechnical Engineer/Construction Materials Engineer
$80K - $95K *
Oversee complex geotechnical projects, driving innovative solutions while managing budgets and resources. Serve as a technical leader, ensuring high-quality deliverables and supporting business develo...
Today
Geotechnical Engineer/Construction Materials Engineer
$88K - $105K *
Empower communities by leading complex geotechnical projects, driving innovative solutions, and managing resources effectively. Join a dynamic team focused on impactful engineering and strategic growt...
Today
Geotechnical Engineer/Construction Materials Engineer
$85K - $102K *
Unlock your potential by leading complex geotechnical projects, driving innovative solutions, and fostering team growth in a dynamic environment focused on community impact and client satisfaction. Re...
Today
Geotechnical Engineer/Construction Materials Engineer
$88K - $105K *
Lead the charge in innovative geotechnical engineering, managing complex projects while driving team growth and delivering high-quality solutions that positively impact communities. Join a dynamic env...
Today
Geotechnical Engineer/Construction Materials Engineer
$80K - $95K *
Oversee complex geotechnical projects, driving innovative solutions while managing budgets and resources. Lead a dynamic team, ensuring high-quality deliverables that positively impact communities and...
Today
$80K - $95K *
Drive innovative product design and development, translating market needs into manufacturable solutions. Collaborate across teams to ensure quality and functionality from concept to production in a fa...
4 weeks ago
$80K - $95K *
Bring your expertise to our engineering team, designing innovative mechanical systems for modular plants. Engage in project development, technical support, and collaboration with multidisciplinary tea...
1 month ago
$120K - $145K *
Join a dynamic team to develop high-performance mechanical designs for data center products. Collaborate with engineers and partners to ensure reliability and manufacturability from concept to product...
5 days ago
$80K - $101K *
Optimize material evaluation processes by assisting in testing, analysis, and supplier audits. Collaborate with engineers to enhance product quality and compliance while maintaining equipment and ensu...
6 days ago
$80K - $95K *
Transform the future of aerospace materials by driving product development and process innovation while ensuring regulatory compliance and optimizing manufacturing efficiencies. Collaborate with cross...
Reposted 1 week ago
$80K - $95K *
Champion innovative mechanical solutions for secure infrastructure, transforming customer needs into practical designs. Collaborate with a multidisciplinary team to develop prototypes and manage proje...
1 week ago
Materials Engineer & Additive Manufacturing Lead
$99K - $157K *
Advance the development and qualification of advanced materials for nuclear systems. Lead additive manufacturing initiatives, optimize processes, and collaborate with cross-functional teams to deliver...
Reposted 1 week ago
$95K - $115K *
Drive innovative mechanical design and engineering solutions for high-performance drilling equipment, enhancing reliability and performance in oil and gas operations through collaboration and continuo...
2 days ago
Sr. Materials & Process Engineer, Energetic Materials
$110K - $130K *
Pioneer the characterization and qualification of energetic materials, driving innovative methodologies and failure analysis to enhance propulsion systems. Collaborate with engineering teams to transl...
2 days ago
Manufacturing Engineer, Propellant
$95K - $115K *
Lead the charge in propellant manufacturing processes for solid rocket motors, focusing on development, optimization, and scaling. Collaborate with cross-functional teams to ensure safety, reliability...
2 days ago
Senior Engineer, Product Improvement Engineering
$90K - $120K *
Join a team that's dedicated to driving product excellence through technical problem-solving and continuous improvement. Lead cross-functional efforts to resolve customer quality issues and enhance pr...
2 weeks ago
$104K - $157K *
Transform engineering projects from concept to completion, ensuring timely delivery, quality, and safety. Collaborate with cross-functional teams to optimize processes and enhance performance in a dyn...
Today
$80K - $95K *
Pioneer innovative materials solutions in a dynamic research environment. Collaborate with teams to advance hard metal powder technologies, driving product and process development while enhancing safe...
Reposted 1 week ago
Manufacturing Engineer, Materials Manufacturing
$88K - $105K *
Manage the implementation and scaling of materials manufacturing processes, collaborating with engineering teams to ensure reliable production methods and continuous improvement in a dynamic manufactu...
2 days ago
$120K - $140K *
Elevate your career by leading mechanical engineering projects, ensuring safety and efficiency while collaborating across disciplines. Drive innovation in energy and environmental solutions with a foc...
4 days ago
$80K - $95K *
Drive excellence in materials engineering to enhance global manufacturing operations, supporting capital projects, asset integrity, and risk assessments across diverse facilities while ensuring optima...
Reposted 1 week ago
$95K - $115K *
Champion product yield for InP edge-emitting lasers and photodiodes by analyzing performance data, driving improvements, and collaborating with cross-functional teams to enhance device reliability and...
Yesterday
What does a Director of Customer Care do?
A Director of Customer Care leads customer support or service operations, sets performance goals, develops processes, and guides teams in delivering effective customer experiences. The scope varies by company and may include contact centers, escalations, and multiple support channels.
What qualifications are commonly required for Director, Customer Care jobs?
Employers commonly look for substantial experience in customer service, customer support, or operations leadership, along with a record of managing teams and improving service outcomes. Specific education, technology, and industry requirements differ by role.
What skills are important for a Director of Customer Care?
Useful skills include strategic leadership, communication, coaching, operational planning, data analysis, and problem-solving. Familiarity with CRM systems, contact center tools, service metrics, and process improvement can also be valuable.
What industries hire Directors of Customer Care?
Directors of Customer Care work across industries including technology, financial services, healthcare, retail, and business services. Responsibilities depend on the company’s customers, service model, and organizational structure.
What salary can I expect in a Director, Customer Care role?
Compensation varies based on factors such as industry, location, company size, scope of responsibility, and experience. Ladders focuses on vetted professional opportunities paying $100,000 or more; review each listing for its specific compensation details.
Where can I find Director, Customer Care jobs paying $100,000 or more?
Browse Director, Customer Care listings on Ladders to explore vetted professional opportunities with salaries of $100,000 or more.