Director, Customer Care Jobs

Explore Director, Customer Care opportunities for experienced leaders ready to shape service strategy, improve customer experiences, and lead high-performing support organizations. These roles often oversee customer care operations across channels, develop service standards, and partner with teams throughout the business to resolve customer needs and strengthen loyalty. Ladders features vetted professional jobs paying $100,000 or more.

What Does a Director of Customer Care Do?

Directors of Customer Care set operational priorities and guide the teams responsible for supporting customers. Depending on the organization, they may lead contact centers, customer support, escalations, or broader service functions. Typical responsibilities include managing budgets and staffing, improving processes, monitoring service performance, and ensuring customer feedback informs business decisions.

Common Qualifications and Skills

Employers often seek leaders with a background in customer service, support operations, or customer experience management. Valuable strengths include people leadership, strategic planning, communication, problem-solving, and the ability to interpret service metrics. Experience with contact center technology, CRM platforms, workforce planning, and continuous improvement may also be relevant. Requirements vary by employer and industry.

Career Opportunities and Impact

Director-level customer care professionals can influence customer retention, brand trust, and operational efficiency. Opportunities span industries such as technology, financial services, healthcare, retail, and business services. Some positions focus on a particular channel or region, while others oversee large, multi-channel organizations and work closely with executive leadership.

Find Director, Customer Care Jobs on Ladders

Browse vetted Director, Customer Care openings on Ladders and discover professional roles paying $100,000 or more. Use job details to compare responsibilities, qualifications, and work arrangements, then focus your search on opportunities that fit your leadership experience and career goals.

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$80K - $95K *

Innovate processes to enhance metallurgical integrity and cost efficiency in investment casting for aerospace components, collaborating with teams to optimize production and maintain customer relation...

1 week ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$80K - $95K *

Join a team that's shaping the future of thermal engineering for advanced military and commercial applications. Drive innovative solutions from concept to production, utilizing cutting-edge technologi...

3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$138K - $256K *

Lead the charge in structural engineering excellence, overseeing complex projects and guiding a talented team. Ensure technical accuracy and promote innovative solutions to enhance competitiveness in...

Vancouver, BCIn-Person

2 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$80K - $95K *

Oversee complex geotechnical projects, driving innovative solutions while managing budgets and resources. Serve as a technical leader, ensuring high-quality deliverables and supporting business develo...

Today

  •   5 - 7 years exp.  •   Technical Services

$88K - $105K *

Empower communities by leading complex geotechnical projects, driving innovative solutions, and managing resources effectively. Join a dynamic team focused on impactful engineering and strategic growt...

Today

  •   5 - 7 years exp.  •   Technical Services

$85K - $102K *

Unlock your potential by leading complex geotechnical projects, driving innovative solutions, and fostering team growth in a dynamic environment focused on community impact and client satisfaction. Re...

Today

  •   5 - 7 years exp.  •   Technical Services

$88K - $105K *

Lead the charge in innovative geotechnical engineering, managing complex projects while driving team growth and delivering high-quality solutions that positively impact communities. Join a dynamic env...

Today

  •   5 - 7 years exp.  •   Technical Services

$80K - $95K *

Oversee complex geotechnical projects, driving innovative solutions while managing budgets and resources. Lead a dynamic team, ensuring high-quality deliverables that positively impact communities and...

Today

  •   5 - 7 years exp.  •   Technical Services

$80K - $95K *

Drive innovative product design and development, translating market needs into manufacturable solutions. Collaborate across teams to ensure quality and functionality from concept to production in a fa...

4 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Bring your expertise to our engineering team, designing innovative mechanical systems for modular plants. Engage in project development, technical support, and collaboration with multidisciplinary tea...

1 month ago

  •   Less than 5 years exp.  •   Energy & Utilities

$120K - $145K *

Join a dynamic team to develop high-performance mechanical designs for data center products. Collaborate with engineers and partners to ensure reliability and manufacturability from concept to product...

5 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$80K - $101K *

Optimize material evaluation processes by assisting in testing, analysis, and supplier audits. Collaborate with engineers to enhance product quality and compliance while maintaining equipment and ensu...

6 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Transform the future of aerospace materials by driving product development and process innovation while ensuring regulatory compliance and optimizing manufacturing efficiencies. Collaborate with cross...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$80K - $95K *

Champion innovative mechanical solutions for secure infrastructure, transforming customer needs into practical designs. Collaborate with a multidisciplinary team to develop prototypes and manage proje...

1 week ago

  •   Less than 5 years exp.  •   Technical Services

$99K - $157K *

Advance the development and qualification of advanced materials for nuclear systems. Lead additive manufacturing initiatives, optimize processes, and collaborate with cross-functional teams to deliver...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Energy & Utilities

$95K - $115K *

Drive innovative mechanical design and engineering solutions for high-performance drilling equipment, enhancing reliability and performance in oil and gas operations through collaboration and continuo...

2 days ago

  •   Less than 5 years exp.  •   Energy & Utilities

$110K - $130K *

Pioneer the characterization and qualification of energetic materials, driving innovative methodologies and failure analysis to enhance propulsion systems. Collaborate with engineering teams to transl...

2 days ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$95K - $115K *

Lead the charge in propellant manufacturing processes for solid rocket motors, focusing on development, optimization, and scaling. Collaborate with cross-functional teams to ensure safety, reliability...

2 days ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$90K - $120K *

Join a team that's dedicated to driving product excellence through technical problem-solving and continuous improvement. Lead cross-functional efforts to resolve customer quality issues and enhance pr...

2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$104K - $157K *

Transform engineering projects from concept to completion, ensuring timely delivery, quality, and safety. Collaborate with cross-functional teams to optimize processes and enhance performance in a dyn...

Today

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Pioneer innovative materials solutions in a dynamic research environment. Collaborate with teams to advance hard metal powder technologies, driving product and process development while enhancing safe...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$88K - $105K *

Manage the implementation and scaling of materials manufacturing processes, collaborating with engineering teams to ensure reliable production methods and continuous improvement in a dynamic manufactu...

2 days ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$120K - $140K *

Elevate your career by leading mechanical engineering projects, ensuring safety and efficiency while collaborating across disciplines. Drive innovation in energy and environmental solutions with a foc...

4 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Drive excellence in materials engineering to enhance global manufacturing operations, supporting capital projects, asset integrity, and risk assessments across diverse facilities while ensuring optima...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$95K - $115K *

Champion product yield for InP edge-emitting lasers and photodiodes by analyzing performance data, driving improvements, and collaborating with cross-functional teams to enhance device reliability and...

Yesterday

  •   Less than 5 years exp.  •   Aerospace & Defense

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Care do?question toggle

    A Director of Customer Care leads customer support or service operations, sets performance goals, develops processes, and guides teams in delivering effective customer experiences. The scope varies by company and may include contact centers, escalations, and multiple support channels.

  • What qualifications are commonly required for Director, Customer Care jobs?question toggle

    Employers commonly look for substantial experience in customer service, customer support, or operations leadership, along with a record of managing teams and improving service outcomes. Specific education, technology, and industry requirements differ by role.

  • What skills are important for a Director of Customer Care?question toggle

    Useful skills include strategic leadership, communication, coaching, operational planning, data analysis, and problem-solving. Familiarity with CRM systems, contact center tools, service metrics, and process improvement can also be valuable.

  • What industries hire Directors of Customer Care?question toggle

    Directors of Customer Care work across industries including technology, financial services, healthcare, retail, and business services. Responsibilities depend on the company’s customers, service model, and organizational structure.

  • What salary can I expect in a Director, Customer Care role?question toggle

    Compensation varies based on factors such as industry, location, company size, scope of responsibility, and experience. Ladders focuses on vetted professional opportunities paying $100,000 or more; review each listing for its specific compensation details.

  • Where can I find Director, Customer Care jobs paying $100,000 or more?question toggle

    Browse Director, Customer Care listings on Ladders to explore vetted professional opportunities with salaries of $100,000 or more.