Director, Customer Care Jobs

Explore Director, Customer Care opportunities for experienced leaders ready to shape service strategy, improve customer experiences, and lead high-performing support organizations. These roles often oversee customer care operations across channels, develop service standards, and partner with teams throughout the business to resolve customer needs and strengthen loyalty. Ladders features vetted professional jobs paying $100,000 or more.

What Does a Director of Customer Care Do?

Directors of Customer Care set operational priorities and guide the teams responsible for supporting customers. Depending on the organization, they may lead contact centers, customer support, escalations, or broader service functions. Typical responsibilities include managing budgets and staffing, improving processes, monitoring service performance, and ensuring customer feedback informs business decisions.

Common Qualifications and Skills

Employers often seek leaders with a background in customer service, support operations, or customer experience management. Valuable strengths include people leadership, strategic planning, communication, problem-solving, and the ability to interpret service metrics. Experience with contact center technology, CRM platforms, workforce planning, and continuous improvement may also be relevant. Requirements vary by employer and industry.

Career Opportunities and Impact

Director-level customer care professionals can influence customer retention, brand trust, and operational efficiency. Opportunities span industries such as technology, financial services, healthcare, retail, and business services. Some positions focus on a particular channel or region, while others oversee large, multi-channel organizations and work closely with executive leadership.

Find Director, Customer Care Jobs on Ladders

Browse vetted Director, Customer Care openings on Ladders and discover professional roles paying $100,000 or more. Use job details to compare responsibilities, qualifications, and work arrangements, then focus your search on opportunities that fit your leadership experience and career goals.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
Locations
caret down
More
1
caret down

$95K - $115K *

Drive innovation in precision fluid component design, from conception to production, ensuring high performance and reliability for diverse aerospace systems. Collaborate cross-functionally to enhance...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$67K - $110K *

Drive innovative land development projects by collaborating on design, planning, and implementation. Engage with clients and manage multiple tasks in a dynamic environment to enhance your engineering...

Ottawa, ONIn-Person

4 days ago

  •   Less than 5 years exp.  •   Technical Services

$100K - $120K *

Lead the charge in optimizing procurement operations and team performance. Collaborate cross-functionally to enhance supplier relationships and drive process improvements while mentoring a dedicated t...

3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$100K - $120K *

Lead the charge in optimizing procurement operations while mentoring a team of Supply Engineers. Drive process improvements and foster supplier relationships across global markets to ensure efficient...

3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Deliver impactful process improvements and project leadership in a growing manufacturing environment. Collaborate with cross-functional teams to optimize performance, enhance safety, and drive meaning...

Reposted today

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$70K - $100K *

Join a team that's dedicated to enhancing bridge safety through inspections and analyses. As a Junior Engineer, you'll support experienced professionals in fieldwork and data management, contributing...

6 days ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$120K - $145K *

Shape innovative rack-level power systems to enhance data center efficiency, collaborating with cross-functional teams and external partners to ensure high-quality product delivery and long-term scala...

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$90K - $110K *

Partner with us to transform customer challenges into innovative fiber-optic solutions. Engage with engineering teams to define requirements, assess feasibility, and drive projects from prototype to p...

2 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$66K - $99K *

Join a team that's redefining the future of renewable energy by supporting hands-on engineering tasks in electrolyzer and PEM fuel cell development. Collaborate and innovate while enhancing your mecha...

4 weeks ago

  •   Less than 5 years exp.  •   Energy & Utilities

$66K - $99K *

Drive innovation in stack engineering by supporting electrolyzer and fuel cell projects while gaining hands-on expertise. Engage in testing, teardown analysis, and collaborative development of lab cap...

4 weeks ago

  •   Less than 5 years exp.  •   Energy & Utilities

$95K - $115K *

Optimize automotive interior systems by collaborating with cross-functional teams to ensure quality standards and production timelines are met, while leveraging engineering expertise to innovate cutti...

Reposted 3 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Elevate production efficiency by developing work instructions and designing test fixtures. This role requires translating engineering designs into manufacturable processes within a fast-paced satellit...

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$97K - $154K *

Elevate geotechnical engineering practices by providing expert analysis and oversight for diverse transportation projects, ensuring compliance with state standards and enhancing project safety and eff...

3 weeks ago

  •   Less than 5 years exp.  •   Business Services

$179K - $246K *

Empower innovation in chip design and silicon validation, leveraging deep expertise to tackle complex challenges and drive cross-functional collaboration. Play a key role in enhancing product quality...

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$150K - $180K *

Drive growth and excellence by leading a dynamic engineering team focused on delivering high-quality solutions. Foster collaboration, maintain team culture, and manage cross-functional efforts to solv...

4 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$150K - $180K *

Accelerate team success as you lead and nurture a high-performing engineering unit. Drive collaboration across functions, prioritize objectives, and foster a motivated culture while delivering high-qu...

4 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$130K - $155K *

Lead global process engineering initiatives to enhance safety, efficiency, and operational outcomes. Collaborate across a technical network, influencing strategy and driving enterprise-wide improvemen...

Yesterday

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$90K - $120K *

Deliver innovative engineering solutions as a Mechanical & Piping Engineer, overseeing project scope, system analyses, and design criteria. Collaborate with multidisciplinary teams to ensure project s...

Mississauga, ONIn-Person

Reposted 4 days ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$93K - $130K *

Unlock potential by collaborating with global teams to enhance aerospace product designs, resolve materials obsolescence, and improve supply chain performance for commercial and military aircraft syst...

4 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$118K - $180K *

Join a team that's redefining nuclear power engineering by designing innovative systems and leading projects that enhance plant operations and safety. Collaborate with clients and drive impactful modi...

United StatesRemote

3 days ago

  •   8 - 10 years exp.  •   Technical Services

$118K - $180K *

Lead engineering projects in nuclear power systems design, focusing on modifications, analyses, and vendor evaluations. Collaborate with clients and teams to deliver innovative solutions that enhance...

United StatesRemote

3 days ago

  •   8 - 10 years exp.  •   Technical Services

$64K - $165K *

Join a team that's shaping the future of autonomous systems through innovative mechanical engineering. Contribute to the design, development, and integration of advanced underwater vehicles and system...

Reposted 5 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$150K - $185K *

Champion the design of disposable components for life-science instruments, leveraging expertise in plastics, injection molding, and usability to create innovative, user-friendly solutions. Collaborate...

3 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$72K - $92K *

Transform your career by supporting the assembly and testing of advanced semiconductor manufacturing equipment. Collaborate with experienced engineers to enhance production efficiency and quality in a...

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$77K - $107K *

Lead quality assurance initiatives to ensure compliance with industry standards. Collaborate with cross-functional teams, mentor junior staff, and interface with customers to uphold product integrity...

1 week ago

  •   5 - 7 years exp.  •   Aerospace & Defense

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Care do?question toggle

    A Director of Customer Care leads customer support or service operations, sets performance goals, develops processes, and guides teams in delivering effective customer experiences. The scope varies by company and may include contact centers, escalations, and multiple support channels.

  • What qualifications are commonly required for Director, Customer Care jobs?question toggle

    Employers commonly look for substantial experience in customer service, customer support, or operations leadership, along with a record of managing teams and improving service outcomes. Specific education, technology, and industry requirements differ by role.

  • What skills are important for a Director of Customer Care?question toggle

    Useful skills include strategic leadership, communication, coaching, operational planning, data analysis, and problem-solving. Familiarity with CRM systems, contact center tools, service metrics, and process improvement can also be valuable.

  • What industries hire Directors of Customer Care?question toggle

    Directors of Customer Care work across industries including technology, financial services, healthcare, retail, and business services. Responsibilities depend on the company’s customers, service model, and organizational structure.

  • What salary can I expect in a Director, Customer Care role?question toggle

    Compensation varies based on factors such as industry, location, company size, scope of responsibility, and experience. Ladders focuses on vetted professional opportunities paying $100,000 or more; review each listing for its specific compensation details.

  • Where can I find Director, Customer Care jobs paying $100,000 or more?question toggle

    Browse Director, Customer Care listings on Ladders to explore vetted professional opportunities with salaries of $100,000 or more.