Director, Customer Care Jobs

Explore Director, Customer Care opportunities for experienced leaders ready to shape service strategy, improve customer experiences, and lead high-performing support organizations. These roles often oversee customer care operations across channels, develop service standards, and partner with teams throughout the business to resolve customer needs and strengthen loyalty. Ladders features vetted professional jobs paying $100,000 or more.

What Does a Director of Customer Care Do?

Directors of Customer Care set operational priorities and guide the teams responsible for supporting customers. Depending on the organization, they may lead contact centers, customer support, escalations, or broader service functions. Typical responsibilities include managing budgets and staffing, improving processes, monitoring service performance, and ensuring customer feedback informs business decisions.

Common Qualifications and Skills

Employers often seek leaders with a background in customer service, support operations, or customer experience management. Valuable strengths include people leadership, strategic planning, communication, problem-solving, and the ability to interpret service metrics. Experience with contact center technology, CRM platforms, workforce planning, and continuous improvement may also be relevant. Requirements vary by employer and industry.

Career Opportunities and Impact

Director-level customer care professionals can influence customer retention, brand trust, and operational efficiency. Opportunities span industries such as technology, financial services, healthcare, retail, and business services. Some positions focus on a particular channel or region, while others oversee large, multi-channel organizations and work closely with executive leadership.

Find Director, Customer Care Jobs on Ladders

Browse vetted Director, Customer Care openings on Ladders and discover professional roles paying $100,000 or more. Use job details to compare responsibilities, qualifications, and work arrangements, then focus your search on opportunities that fit your leadership experience and career goals.

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$80K - $95K *

Lead the charge in developing manufacturing processes for new products, ensuring optimal cost and quality relationships. Oversee all aspects of process engineering, tooling procurement, and product tr...

2 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$80K - $100K *

Lead the charge in overseeing construction materials testing projects, ensuring technical quality and client satisfaction from proposal to closeout while mentoring teams and driving business developme...

Today

  •   5 - 7 years exp.  •   Business Services

$67K - $92K *

Empower innovation in manufacturing by developing and optimizing process control strategies. Drive continuous improvement across safety, quality, and productivity while integrating new technologies an...

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Deliver innovative mechanical designs for distribution transformers, ensuring compliance with industry standards. Collaborate across teams to enhance product performance and support continuous improve...

3 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$107K - $130K *

Drive innovation by analyzing mechanical systems for WMD/HDBT programs. Collaborate with multidisciplinary teams to evaluate technologies and develop solutions that enhance national security efforts...

1 week ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$88K - $105K *

Join a dynamic team to lead production processes for aerospace mechanisms, ensuring timely delivery and high-quality standards. Drive factory design and documentation while collaborating with supplier...

2 days ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$88K - $105K *

Unlock your potential by managing mechanical building systems, ensuring compliance with safety standards, and coordinating construction activities to deliver high-quality projects on time and within b...

3 days ago

  •   8 - 10 years exp.  •   Information Technology

$80K - $95K *

Lead mechanical product development from concept to production, driving innovative designs and ensuring reliability in harsh environments. Collaborate cross-functionally to deliver high-quality soluti...

2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$110K - $150K *

Develop scalable AI solutions integrating enterprise data sources, enhancing workflows and driving innovation across business initiatives. Collaborate with architects to ensure performance and reliabi...

Reposted 4 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$95K - $115K *

Drive mechanical design excellence for mission-critical facilities, overseeing project execution and mentoring junior engineers. Collaborate across disciplines to ensure accurate construction document...

5 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$120K - $140K *

Drive the design of cutting-edge hi-speed PCBs for military/aerospace applications. Collaborate with cross-functional teams to ensure quality and performance, while enhancing best practices in a dynam...

Reposted 3 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Innovate your career by enhancing production efficiency and leading industrialization efforts. Collaborate on new equipment design, optimize processes, and drive Lean initiatives to achieve operationa...

2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$95K - $115K *

Champion exceptional manufacturing processes by overseeing operations and ensuring safety and quality standards are maintained throughout production. Facilitate effective communication and lead a skil...

4 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$120K - $145K *

Advance your career by driving innovative process engineering solutions in semiconductor technology. Collaborate with cross-functional teams to enhance production efficiency and contribute to groundbr...

2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$100K - $120K *

Shape the future of energy by collaborating with teams to develop and integrate cutting-edge fusion technologies. Join us to lead system analysis, design, and validation while ensuring efficient proje...

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$104K - $231K *

Empower innovation in semiconductor metrology by developing advanced 3D characterization methodologies. Collaborate with cross-functional teams to enhance metrology solutions, driving performance impr...

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$95K - $115K *

Drive the design and development of high-performance propulsion components, overseeing the entire lifecycle from conception to production. Collaborate with cross-functional teams to enhance mission ef...

Yesterday

  •   Less than 5 years exp.  •   Aerospace & Defense

$95K - $115K *

Drive innovation in precision fluid component design, from conception to production, ensuring high performance and reliability for diverse aerospace systems. Collaborate cross-functionally to enhance...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$67K - $110K *

Drive innovative land development projects by collaborating on design, planning, and implementation. Engage with clients and manage multiple tasks in a dynamic environment to enhance your engineering...

Ottawa, ONIn-Person

4 days ago

  •   Less than 5 years exp.  •   Technical Services

$100K - $120K *

Lead the charge in optimizing procurement operations and team performance. Collaborate cross-functionally to enhance supplier relationships and drive process improvements while mentoring a dedicated t...

3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$100K - $120K *

Lead the charge in optimizing procurement operations while mentoring a team of Supply Engineers. Drive process improvements and foster supplier relationships across global markets to ensure efficient...

3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Deliver impactful process improvements and project leadership in a growing manufacturing environment. Collaborate with cross-functional teams to optimize performance, enhance safety, and drive meaning...

Reposted today

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$70K - $100K *

Join a team that's dedicated to enhancing bridge safety through inspections and analyses. As a Junior Engineer, you'll support experienced professionals in fieldwork and data management, contributing...

6 days ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$120K - $145K *

Shape innovative rack-level power systems to enhance data center efficiency, collaborating with cross-functional teams and external partners to ensure high-quality product delivery and long-term scala...

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$90K - $110K *

Partner with us to transform customer challenges into innovative fiber-optic solutions. Engage with engineering teams to define requirements, assess feasibility, and drive projects from prototype to p...

Yesterday

  •   Less than 5 years exp.  •   Manufacturing & Automotive

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Care do?question toggle

    A Director of Customer Care leads customer support or service operations, sets performance goals, develops processes, and guides teams in delivering effective customer experiences. The scope varies by company and may include contact centers, escalations, and multiple support channels.

  • What qualifications are commonly required for Director, Customer Care jobs?question toggle

    Employers commonly look for substantial experience in customer service, customer support, or operations leadership, along with a record of managing teams and improving service outcomes. Specific education, technology, and industry requirements differ by role.

  • What skills are important for a Director of Customer Care?question toggle

    Useful skills include strategic leadership, communication, coaching, operational planning, data analysis, and problem-solving. Familiarity with CRM systems, contact center tools, service metrics, and process improvement can also be valuable.

  • What industries hire Directors of Customer Care?question toggle

    Directors of Customer Care work across industries including technology, financial services, healthcare, retail, and business services. Responsibilities depend on the company’s customers, service model, and organizational structure.

  • What salary can I expect in a Director, Customer Care role?question toggle

    Compensation varies based on factors such as industry, location, company size, scope of responsibility, and experience. Ladders focuses on vetted professional opportunities paying $100,000 or more; review each listing for its specific compensation details.

  • Where can I find Director, Customer Care jobs paying $100,000 or more?question toggle

    Browse Director, Customer Care listings on Ladders to explore vetted professional opportunities with salaries of $100,000 or more.