Director, Customer Care Jobs

Explore Director, Customer Care opportunities for experienced leaders ready to shape service strategy, improve customer experiences, and lead high-performing support organizations. These roles often oversee customer care operations across channels, develop service standards, and partner with teams throughout the business to resolve customer needs and strengthen loyalty. Ladders features vetted professional jobs paying $100,000 or more.

What Does a Director of Customer Care Do?

Directors of Customer Care set operational priorities and guide the teams responsible for supporting customers. Depending on the organization, they may lead contact centers, customer support, escalations, or broader service functions. Typical responsibilities include managing budgets and staffing, improving processes, monitoring service performance, and ensuring customer feedback informs business decisions.

Common Qualifications and Skills

Employers often seek leaders with a background in customer service, support operations, or customer experience management. Valuable strengths include people leadership, strategic planning, communication, problem-solving, and the ability to interpret service metrics. Experience with contact center technology, CRM platforms, workforce planning, and continuous improvement may also be relevant. Requirements vary by employer and industry.

Career Opportunities and Impact

Director-level customer care professionals can influence customer retention, brand trust, and operational efficiency. Opportunities span industries such as technology, financial services, healthcare, retail, and business services. Some positions focus on a particular channel or region, while others oversee large, multi-channel organizations and work closely with executive leadership.

Find Director, Customer Care Jobs on Ladders

Browse vetted Director, Customer Care openings on Ladders and discover professional roles paying $100,000 or more. Use job details to compare responsibilities, qualifications, and work arrangements, then focus your search on opportunities that fit your leadership experience and career goals.

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$85K - $100K *

Lead innovative product design and development of air compressors. Collaborate broadly to enhance existing designs, manage projects, and ensure compliance. Utilize your expertise to create solutions t...

4 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$67K - $113K *

Support various development projects by creating models and drawings, optimizing designs, and solving engineering problems to enhance vehicle performance and cost efficiency, in a fast-paced team envi...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$67K - $113K *

Grow your career with a pivotal role enhancing vehicle performance and efficiency by designing mechanical components, conducting trade studies, and solving engineering challenges within fast-paced dev...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$80K - $95K *

Join a team that's driving innovation in mechanical design and engineering. Leverage your expertise to transition complex electromechanical products from concept to production while collaborating in a...

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$88K - $105K *

Join an innovative team to develop cutting-edge traffic products that enhance safety and independence for the visually impaired. Leverage your engineering skills in a collaborative environment to crea...

4 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$90K - $140K *

Advance the design and execution of electrical systems for high-tech facilities, ensuring compliance and innovation. Lead projects that integrate cutting-edge technology while mentoring junior staff a...

3 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$90K - $140K *

Join a team that's redefining electrical engineering in high-tech industries. Lead design efforts for advanced facilities, ensuring compliance and innovation while mentoring junior staff and collabora...

3 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$95K - $115K *

Join our team to drive innovative mechanical engineering solutions for a landmark military campus project, ensuring optimal performance and collaboration across stakeholders while supporting the deliv...

3 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$95K - $115K *

Unlock potential by leading mechanical engineering efforts for a high-profile military training campus. Collaborate with diverse stakeholders to ensure successful delivery of modern dormitory faciliti...

3 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$97K - $138K *

Champion large-scale Engineering projects by providing technical guidance through all phases, optimizing planning, and ensuring compliance with regulations while managing budgets and contracts effecti...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Energy & Utilities

$120K - $145K *

Join a team that's redefining rugged mechanical engineering for high-performance systems. You'll lead the design and validation of critical subsystems, ensuring they withstand extreme environments whi...

1 week ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$111K - $150K *

Join a team that's advancing renewable energy solutions through expert power system analysis. Lead complex studies, collaborate with cross-functional teams, and drive innovative engineering practices...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$69K - $99K *

Develop process designs and calculations for diverse projects, collaborating with a multi-disciplinary team. Engage in safety reviews and support construction efforts while maintaining effective commu...

2 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$69K - $99K *

Engage in multi-disciplinary projects, developing process simulations, equipment sizing, and control narratives. Collaborate with teams to create diagrams, conduct safety reviews, and support construc...

2 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$80K - $95K *

Join a dynamic engineering team to lead full lifecycle product development, designing systems for production, providing mentorship, and ensuring compliance with military specifications while driving i...

3 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$110K - $130K *

Champion operational excellence by leading strategic growth initiatives, ensuring compliance with quality and safety standards, and mentoring a skilled team to meet customer expectations and drive bus...

Burnaby, BCIn-Person

Yesterday

  •   11 - 15 years exp.  •   Business Services

$88K - $134K *

Empower innovation by leading the design and analysis of propulsion systems. Collaborate across teams to develop and refine aerospace technologies, ensuring safety and compliance throughout the produc...

3 days ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$104K - $116K *

Join a dynamic team as a Process Engineer, supporting gaseous energy projects. Collaborate on process design, optimize systems, and mentor junior staff while ensuring safety and efficiency in a fast-p...

Today

  •   Less than 5 years exp.  •   Technical Services

$104K - $116K *

Join a team that's redefining the gaseous energy sector. As a Process Engineer, you'll collaborate on innovative projects, optimize designs, and mentor junior staff while ensuring safety and efficienc...

2 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$80K - $95K *

Join a team that's shaping the future of civil infrastructure through innovative geotechnical design and analysis. Support major projects by performing technical tasks, coordinating fieldwork, and ens...

1 week ago

  •   5 - 7 years exp.  •   Transportation

$135K - $155K *

Shape innovative mechanical and plumbing designs, ensuring compliance with military standards while leading projects across diverse regions and enhancing engineering excellence...

1 week ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$80K - $95K *

Transform the future of mechanical engineering by designing robust enclosures and thermal solutions for mission-critical systems. Lead full lifecycle design while collaborating with cross-functional t...

4 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$116K - $175K *

Join a team that's pioneering advanced thermoplastic compounds and 3D printing filaments. You'll lead material design, compounding, and testing, ensuring products meet performance standards and are re...

Today

  •   Less than 5 years exp.  •   Energy & Utilities

$134K - $193K *

Innovate your career with a dynamic team focused on developing cutting-edge solid oxide fuel cell technologies. Lead the design, testing, and analysis of advanced materials and components to drive per...

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$120K - $145K *

Lead the charge in delivering innovative bridge and structural solutions while mentoring emerging engineers. Oversee complex projects, ensuring technical excellence and compliance, while fostering col...

3 days ago

  •   15+ years exp.  •   Real Estate & Construction

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Care do?question toggle

    A Director of Customer Care leads customer support or service operations, sets performance goals, develops processes, and guides teams in delivering effective customer experiences. The scope varies by company and may include contact centers, escalations, and multiple support channels.

  • What qualifications are commonly required for Director, Customer Care jobs?question toggle

    Employers commonly look for substantial experience in customer service, customer support, or operations leadership, along with a record of managing teams and improving service outcomes. Specific education, technology, and industry requirements differ by role.

  • What skills are important for a Director of Customer Care?question toggle

    Useful skills include strategic leadership, communication, coaching, operational planning, data analysis, and problem-solving. Familiarity with CRM systems, contact center tools, service metrics, and process improvement can also be valuable.

  • What industries hire Directors of Customer Care?question toggle

    Directors of Customer Care work across industries including technology, financial services, healthcare, retail, and business services. Responsibilities depend on the company’s customers, service model, and organizational structure.

  • What salary can I expect in a Director, Customer Care role?question toggle

    Compensation varies based on factors such as industry, location, company size, scope of responsibility, and experience. Ladders focuses on vetted professional opportunities paying $100,000 or more; review each listing for its specific compensation details.

  • Where can I find Director, Customer Care jobs paying $100,000 or more?question toggle

    Browse Director, Customer Care listings on Ladders to explore vetted professional opportunities with salaries of $100,000 or more.