Explore Director, Customer Care opportunities for experienced leaders ready to shape service strategy, improve customer experiences, and lead high-performing support organizations. These roles often oversee customer care operations across channels, develop service standards, and partner with teams throughout the business to resolve customer needs and strengthen loyalty. Ladders features vetted professional jobs paying $100,000 or more.
Directors of Customer Care set operational priorities and guide the teams responsible for supporting customers. Depending on the organization, they may lead contact centers, customer support, escalations, or broader service functions. Typical responsibilities include managing budgets and staffing, improving processes, monitoring service performance, and ensuring customer feedback informs business decisions.
Employers often seek leaders with a background in customer service, support operations, or customer experience management. Valuable strengths include people leadership, strategic planning, communication, problem-solving, and the ability to interpret service metrics. Experience with contact center technology, CRM platforms, workforce planning, and continuous improvement may also be relevant. Requirements vary by employer and industry.
Director-level customer care professionals can influence customer retention, brand trust, and operational efficiency. Opportunities span industries such as technology, financial services, healthcare, retail, and business services. Some positions focus on a particular channel or region, while others oversee large, multi-channel organizations and work closely with executive leadership.
Browse vetted Director, Customer Care openings on Ladders and discover professional roles paying $100,000 or more. Use job details to compare responsibilities, qualifications, and work arrangements, then focus your search on opportunities that fit your leadership experience and career goals.
Materials & Processing Engineer III
$95K - $115K *
Unlock potential by leading materials and processes engineering for spacecraft, ensuring compliance and certification of hardware through expert analysis, testing, and documentation. Collaborate with...
4 days ago
$70K - $130K *
Join a team that's dedicated to optimizing manufacturing processes through data-driven insights and innovative solutions. Collaborate with leadership to enhance production efficiency and implement con...
4 days ago
$80K - $95K *
Engage with innovative simulation software development, solving complex engineering challenges and enhancing features for a global user base while collaborating with expert teams for impactful results...
4 weeks ago
$85K - $100K *
Shape the future of engineering by leading major mechanical projects from concept to construction. Collaborate across disciplines, manage multiple projects, and mentor junior staff while ensuring comp...
1 week ago
$85K - $100K *
Advance your career by leading mechanical project design and delivery, ensuring compliance with codes and quality standards while mentoring junior staff and managing multiple projects from concept to...
1 week ago
$80K - $95K *
Join a team that's shaping innovative structural designs, leading projects, and mentoring emerging talent while ensuring compliance and quality throughout all phases of development and construction...
Yesterday
$80K - $95K *
Shape the future of structural engineering by leading design teams, ensuring compliance, and coordinating multidisciplinary projects to deliver innovative solutions on time and within budget...
2 days ago
$80K - $95K *
Champion engineering excellence by leading complex pipeline projects from design to execution. Collaborate with multidisciplinary teams to ensure compliance and deliver high-quality results while ment...
1 week ago
$87K - $152K *
Lead complex geotechnical projects, collaborating with clients and teams to deliver innovative solutions for infrastructure challenges. Mentor junior engineers and enhance your technical expertise whi...
Today
Senior Fire Protection Engineer
$95K - $115K *
Transform safety standards by leading fire protection system designs for diverse facilities. Collaborate with multidisciplinary teams to deliver innovative, compliant solutions that ensure reliability...
Reposted 4 days ago
$95K - $149K *
Unlock potential by leading mechanical commissioning oversight for HVAC and facility systems. Ensure compliance with project requirements and readiness for operational acceptance through effective coo...
2 weeks ago
Process Engineering Supervisor
$72K - $103K *
Champion a dynamic team in manufacturing excellence, driving safety, quality, and efficiency. Lead process improvements and foster a culture of accountability while managing production schedules and t...
4 days ago
$110K - $125K *
Champion innovative manufacturing processes to enhance efficiency, quality, and cost-effectiveness. Collaborate cross-functionally to deliver measurable improvements and ensure compliance with quality...
3 weeks ago
$85K - $105K *
Take ownership of construction engineering projects, collaborating with teams to ensure timely completion, compliance with standards, and effective resource management while maintaining safety protoco...
2 weeks ago
$85K - $105K *
Deliver effective construction engineering solutions by collaborating with project teams, managing schedules, and ensuring compliance with engineering standards to meet project goals and deadlines...
2 weeks ago
Lead Electrical Engineer - Capital Projects and Infrastructure
$135K - $190K *
Support facilities by ensuring electrical system reliability and performance. Collaborate across teams for troubleshooting and upgrades. Drive initiatives in safety and operational excellence to enhan...
Reposted 1 month ago
$80K - $95K *
Drive the charge in electrical engineering for a rare earth magnet facility, ensuring compliance with design standards, supporting construction activities, and enhancing system reliability during ramp...
2 weeks ago
Senior Mechanical Design Engineer
$130K - $150K *
Lead the design and development of innovative power electronics products, collaborating cross-functionally to ensure efficient performance from concept through production. Drive solutions in high-powe...
Reposted 1 month ago
Senior Mechanical Design Engineer
$125K - $140K *
Lead the charge in creating innovative mechanical designs for power electronics. Collaborate with diverse teams to ensure optimal functionality and reliability from product conception to deployment in...
Reposted 1 month ago
Senior Project Engineer - Oxy-Combustion
$125K - $150K *
Empower the future of energy by leading the technical delivery of innovative oxy-combustion projects. Oversee design, procurement, and commissioning while ensuring performance, safety, and collaborati...
1 week ago
$80K - $95K *
Transform ideas into reality by leading full-cycle mechanical design and product development. Collaborate across disciplines to innovate, prototype, and validate engineering solutions in a dynamic, fa...
4 weeks ago
$85K - $100K *
Join a dynamic team to lead capital projects and drive continuous improvement initiatives, ensuring successful execution from conception to implementation while collaborating across functions to enhan...
2 weeks ago
Senior Electrical Engineer, Minerals & Metals, US
$130K - $165K *
Unlock potential by leading electrical engineering for feasibility studies, overseeing power distribution, infrastructure design, and ensuring optimal solutions while collaborating across disciplines...
Reposted 2 days ago
$100K - $130K *
Join a dynamic team to design and build innovative mechanical and fluid systems for rocket testing and launch operations, enhancing reliability and performance in a fast-paced environment...
1 week ago
$80K - $95K *
Manage engineering projects by analyzing specifications and coordinating production processes. Collaborate with teams to resolve issues, improve productivity, and ensure quality control while guiding...
Today
What does a Director of Customer Care do?
A Director of Customer Care leads customer support or service operations, sets performance goals, develops processes, and guides teams in delivering effective customer experiences. The scope varies by company and may include contact centers, escalations, and multiple support channels.
What qualifications are commonly required for Director, Customer Care jobs?
Employers commonly look for substantial experience in customer service, customer support, or operations leadership, along with a record of managing teams and improving service outcomes. Specific education, technology, and industry requirements differ by role.
What skills are important for a Director of Customer Care?
Useful skills include strategic leadership, communication, coaching, operational planning, data analysis, and problem-solving. Familiarity with CRM systems, contact center tools, service metrics, and process improvement can also be valuable.
What industries hire Directors of Customer Care?
Directors of Customer Care work across industries including technology, financial services, healthcare, retail, and business services. Responsibilities depend on the company’s customers, service model, and organizational structure.
What salary can I expect in a Director, Customer Care role?
Compensation varies based on factors such as industry, location, company size, scope of responsibility, and experience. Ladders focuses on vetted professional opportunities paying $100,000 or more; review each listing for its specific compensation details.
Where can I find Director, Customer Care jobs paying $100,000 or more?
Browse Director, Customer Care listings on Ladders to explore vetted professional opportunities with salaries of $100,000 or more.