Director, Customer Care Jobs

Explore Director, Customer Care opportunities for experienced leaders ready to shape service strategy, improve customer experiences, and lead high-performing support organizations. These roles often oversee customer care operations across channels, develop service standards, and partner with teams throughout the business to resolve customer needs and strengthen loyalty. Ladders features vetted professional jobs paying $100,000 or more.

What Does a Director of Customer Care Do?

Directors of Customer Care set operational priorities and guide the teams responsible for supporting customers. Depending on the organization, they may lead contact centers, customer support, escalations, or broader service functions. Typical responsibilities include managing budgets and staffing, improving processes, monitoring service performance, and ensuring customer feedback informs business decisions.

Common Qualifications and Skills

Employers often seek leaders with a background in customer service, support operations, or customer experience management. Valuable strengths include people leadership, strategic planning, communication, problem-solving, and the ability to interpret service metrics. Experience with contact center technology, CRM platforms, workforce planning, and continuous improvement may also be relevant. Requirements vary by employer and industry.

Career Opportunities and Impact

Director-level customer care professionals can influence customer retention, brand trust, and operational efficiency. Opportunities span industries such as technology, financial services, healthcare, retail, and business services. Some positions focus on a particular channel or region, while others oversee large, multi-channel organizations and work closely with executive leadership.

Find Director, Customer Care Jobs on Ladders

Browse vetted Director, Customer Care openings on Ladders and discover professional roles paying $100,000 or more. Use job details to compare responsibilities, qualifications, and work arrangements, then focus your search on opportunities that fit your leadership experience and career goals.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
Locations
caret down
More
1
caret down

$95K - $115K *

Join a dynamic team as you advise on materials and processes for spacecraft, ensuring compliance and performance through rigorous testing and documentation. Leverage your expertise in materials select...

Today

  •   Less than 5 years exp.  •   Aerospace & Defense

$95K - $115K *

Unlock potential by leading materials and processes engineering for spacecraft, ensuring compliance and certification of hardware through expert analysis, testing, and documentation. Collaborate with...

4 days ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$70K - $130K *

Join a team that's dedicated to optimizing manufacturing processes through data-driven insights and innovative solutions. Collaborate with leadership to enhance production efficiency and implement con...

4 days ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$80K - $95K *

Engage with innovative simulation software development, solving complex engineering challenges and enhancing features for a global user base while collaborating with expert teams for impactful results...

4 weeks ago

  •   Less than 5 years exp.  •   Business Services

$85K - $100K *

Shape the future of engineering by leading major mechanical projects from concept to construction. Collaborate across disciplines, manage multiple projects, and mentor junior staff while ensuring comp...

1 week ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$85K - $100K *

Advance your career by leading mechanical project design and delivery, ensuring compliance with codes and quality standards while mentoring junior staff and managing multiple projects from concept to...

1 week ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$80K - $95K *

Join a team that's shaping innovative structural designs, leading projects, and mentoring emerging talent while ensuring compliance and quality throughout all phases of development and construction...

2 days ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$80K - $95K *

Shape the future of structural engineering by leading design teams, ensuring compliance, and coordinating multidisciplinary projects to deliver innovative solutions on time and within budget...

2 days ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$80K - $95K *

Champion engineering excellence by leading complex pipeline projects from design to execution. Collaborate with multidisciplinary teams to ensure compliance and deliver high-quality results while ment...

1 week ago

  •   5 - 7 years exp.  •   Technical Services

$87K - $152K *

Lead complex geotechnical projects, collaborating with clients and teams to deliver innovative solutions for infrastructure challenges. Mentor junior engineers and enhance your technical expertise whi...

Yesterday

  •   5 - 7 years exp.  •   Real Estate & Construction

$95K - $115K *

Transform safety standards by leading fire protection system designs for diverse facilities. Collaborate with multidisciplinary teams to deliver innovative, compliant solutions that ensure reliability...

Reposted 4 days ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$95K - $149K *

Unlock potential by leading mechanical commissioning oversight for HVAC and facility systems. Ensure compliance with project requirements and readiness for operational acceptance through effective coo...

2 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$72K - $103K *

Champion a dynamic team in manufacturing excellence, driving safety, quality, and efficiency. Lead process improvements and foster a culture of accountability while managing production schedules and t...

4 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$110K - $125K *

Champion innovative manufacturing processes to enhance efficiency, quality, and cost-effectiveness. Collaborate cross-functionally to deliver measurable improvements and ensure compliance with quality...

3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$85K - $105K *

Take ownership of construction engineering projects, collaborating with teams to ensure timely completion, compliance with standards, and effective resource management while maintaining safety protoco...

2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$85K - $105K *

Deliver effective construction engineering solutions by collaborating with project teams, managing schedules, and ensuring compliance with engineering standards to meet project goals and deadlines...

2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$135K - $190K *

Support facilities by ensuring electrical system reliability and performance. Collaborate across teams for troubleshooting and upgrades. Drive initiatives in safety and operational excellence to enhan...

Reposted 1 month ago

  •   Less than 5 years exp.  •   Technical Services

$80K - $95K *

Drive the charge in electrical engineering for a rare earth magnet facility, ensuring compliance with design standards, supporting construction activities, and enhancing system reliability during ramp...

2 weeks ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$130K - $150K *

Lead the design and development of innovative power electronics products, collaborating cross-functionally to ensure efficient performance from concept through production. Drive solutions in high-powe...

Reposted 1 month ago

  •   Less than 5 years exp.  •   Energy & Utilities

$125K - $140K *

Lead the charge in creating innovative mechanical designs for power electronics. Collaborate with diverse teams to ensure optimal functionality and reliability from product conception to deployment in...

Reposted 1 month ago

  •   Less than 5 years exp.  •   Energy & Utilities

$125K - $150K *

Empower the future of energy by leading the technical delivery of innovative oxy-combustion projects. Oversee design, procurement, and commissioning while ensuring performance, safety, and collaborati...

1 week ago

  •   8 - 10 years exp.  •   Energy & Utilities

$80K - $95K *

Transform ideas into reality by leading full-cycle mechanical design and product development. Collaborate across disciplines to innovate, prototype, and validate engineering solutions in a dynamic, fa...

4 weeks ago

  •   5 - 7 years exp.  •   Staffing

$85K - $100K *

Join a dynamic team to lead capital projects and drive continuous improvement initiatives, ensuring successful execution from conception to implementation while collaborating across functions to enhan...

2 weeks ago

  •   Less than 5 years exp.  •   Energy & Utilities

$130K - $165K *

Unlock potential by leading electrical engineering for feasibility studies, overseeing power distribution, infrastructure design, and ensuring optimal solutions while collaborating across disciplines...

Reposted 3 days ago

  •   11 - 15 years exp.  •   Business Services

$100K - $130K *

Join a dynamic team to design and build innovative mechanical and fluid systems for rocket testing and launch operations, enhancing reliability and performance in a fast-paced environment...

1 week ago

  •   Less than 5 years exp.  •   Aerospace & Defense

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Care do?question toggle

    A Director of Customer Care leads customer support or service operations, sets performance goals, develops processes, and guides teams in delivering effective customer experiences. The scope varies by company and may include contact centers, escalations, and multiple support channels.

  • What qualifications are commonly required for Director, Customer Care jobs?question toggle

    Employers commonly look for substantial experience in customer service, customer support, or operations leadership, along with a record of managing teams and improving service outcomes. Specific education, technology, and industry requirements differ by role.

  • What skills are important for a Director of Customer Care?question toggle

    Useful skills include strategic leadership, communication, coaching, operational planning, data analysis, and problem-solving. Familiarity with CRM systems, contact center tools, service metrics, and process improvement can also be valuable.

  • What industries hire Directors of Customer Care?question toggle

    Directors of Customer Care work across industries including technology, financial services, healthcare, retail, and business services. Responsibilities depend on the company’s customers, service model, and organizational structure.

  • What salary can I expect in a Director, Customer Care role?question toggle

    Compensation varies based on factors such as industry, location, company size, scope of responsibility, and experience. Ladders focuses on vetted professional opportunities paying $100,000 or more; review each listing for its specific compensation details.

  • Where can I find Director, Customer Care jobs paying $100,000 or more?question toggle

    Browse Director, Customer Care listings on Ladders to explore vetted professional opportunities with salaries of $100,000 or more.