Director, Customer Care Jobs

Explore Director, Customer Care opportunities for experienced leaders ready to shape service strategy, improve customer experiences, and lead high-performing support organizations. These roles often oversee customer care operations across channels, develop service standards, and partner with teams throughout the business to resolve customer needs and strengthen loyalty. Ladders features vetted professional jobs paying $100,000 or more.

What Does a Director of Customer Care Do?

Directors of Customer Care set operational priorities and guide the teams responsible for supporting customers. Depending on the organization, they may lead contact centers, customer support, escalations, or broader service functions. Typical responsibilities include managing budgets and staffing, improving processes, monitoring service performance, and ensuring customer feedback informs business decisions.

Common Qualifications and Skills

Employers often seek leaders with a background in customer service, support operations, or customer experience management. Valuable strengths include people leadership, strategic planning, communication, problem-solving, and the ability to interpret service metrics. Experience with contact center technology, CRM platforms, workforce planning, and continuous improvement may also be relevant. Requirements vary by employer and industry.

Career Opportunities and Impact

Director-level customer care professionals can influence customer retention, brand trust, and operational efficiency. Opportunities span industries such as technology, financial services, healthcare, retail, and business services. Some positions focus on a particular channel or region, while others oversee large, multi-channel organizations and work closely with executive leadership.

Find Director, Customer Care Jobs on Ladders

Browse vetted Director, Customer Care openings on Ladders and discover professional roles paying $100,000 or more. Use job details to compare responsibilities, qualifications, and work arrangements, then focus your search on opportunities that fit your leadership experience and career goals.

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$160K - $200K *

Shape and lead multi-discipline engineering teams to deliver high-quality design outputs, ensuring compliance with standards while managing resources, budgets, and schedules for mining projects. Foste...

Vancouver, BCIn-Person

4 days ago

  •   11 - 15 years exp.  •   Technical Services

$80K - $95K *

Drive innovative HVAC procurement strategies, collaborating with teams to ensure optimal performance, budget adherence, and timely delivery of mechanical systems while fostering strong supplier relati...

3 days ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$110K - $130K *

Lead and optimize mechanical engineering projects, managing design, coordination, and execution of HVAC and utilities while mentoring staff and ensuring adherence to industry standards and client goal...

3 weeks ago

  •   11 - 15 years exp.  •   Real Estate & Construction

$110K - $130K *

Elevate your career by leading mechanical design for HVAC systems in complex projects. Manage workflows, mentor teams, and ensure quality while coordinating with diverse stakeholders to deliver innova...

3 weeks ago

  •   11 - 15 years exp.  •   Real Estate & Construction

$100K - $120K *

Engage in innovative engineering solutions by leading design teams, ensuring structural integrity, and enhancing customer relationships while driving continuous improvement and profitability in a coll...

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$75K - $100K *

Join a dynamic team to lead mechanical R&D projects, develop prototypes, and implement engineering solutions for innovative Air-Core Coil products while collaborating across departments to drive succe...

Scarborough, ONIn-Person

2 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$95K - $133K *

Advance your career by driving manufacturing enhancements through steel metallurgy expertise, optimizing processes, and ensuring material performance while collaborating across teams to solve complex...

3 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$95K - $115K *

Elevate your career by leading mechanical design for mission-critical facilities. Collaborate with teams, mentor junior engineers, and ensure project success through innovative solutions and precise e...

2 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$91K - $126K *

Unlock engineering excellence by providing reliability support for mobile equipment. Collaborate with cross-functional teams to enhance maintenance processes and drive performance improvements in a dy...

Elkford, BCIn-Person

1 week ago

  •   Less than 5 years exp.  •   Energy & Utilities

$72K - $131K *

Join a team that's dedicated to ensuring quality assurance and control across production processes. Collaborate with internal teams and external partners to meet regulatory standards and enhance produ...

Yesterday

  •   Less than 5 years exp.  •   Aerospace & Defense

$75K - $120K *

Transform quality assurance processes by developing standards, conducting audits, and collaborating with teams to enhance product reliability and compliance. Drive continuous improvement initiatives w...

Yesterday

  •   Less than 5 years exp.  •   Aerospace & Defense

$95K - $115K *

Transform complex bridge and transportation projects from concept to completion. Lead design efforts, innovate solutions, and ensure high-quality delivery while managing budgets and schedules in a col...

2 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$95K - $115K *

Join a team that's dedicated to transforming transportation infrastructure. Lead complex bridge design projects, innovate solutions, and enhance community connectivity while mentoring engineers and en...

2 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$95K - $115K *

Contribute to innovative bridge design projects by providing technical expertise, leading teams, and delivering high-quality solutions on time and within budget. Collaborate across disciplines to enha...

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$88K - $105K *

Unlock your potential as you lead innovative bridge design projects, collaborating with teams to deliver high-quality infrastructure solutions on time and within budget. Your expertise will shape the...

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$88K - $105K *

Transform infrastructure projects by leading bridge design efforts, providing technical guidance, and delivering innovative solutions. Collaborate with teams to ensure high-quality project execution f...

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$85K - $95K *

Transform manufacturing processes by developing and optimizing techniques to enhance product quality, reduce costs, and improve yields in a collaborative environment...

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$95K - $115K *

Develop and qualify advanced composite materials for aerospace applications, guiding less experienced engineers while collaborating with cross-functional teams to ensure production continuity and comp...

3 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$112K - $150K *

Drive strategic capacity planning and optimization initiatives to align manufacturing capabilities with business growth and customer demands. Engage cross-functional teams to enhance manufacturing eff...

3 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$220K - $250K *

Lead the design and development of advanced military electrical systems. Collaborate across teams to create innovative solutions, ensuring compliance with industry standards while driving high-impact...

2 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$145K - $205K *

Unlock potential by leading structural analysis for spacecraft, ensuring integrity through finite element modeling and hand calculations. Collaborate with cross-functional teams to support design, ver...

2 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$124K - $171K *

Join a team that's transforming aerospace through innovative product development. Lead cross-functional engineering efforts to design, develop, and deliver production-ready parts while optimizing manu...

Reposted 4 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$95K - $115K *

Lead the design and execution of complex civil engineering projects in power generation and renewable energy. Mentor teams, manage multidisciplinary coordination, and ensure compliance throughout all...

2 days ago

  •   8 - 10 years exp.  •   Energy & Utilities

$80K - $95K *

Empower your career by optimizing manufacturing processes in a dynamic engineering environment. Collaborate across departments to enhance product quality and efficiency while driving continuous improv...

2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$80K - $120K *

Lead the charge in resolving production-related technical issues, collaborating across teams to ensure compliant and efficient build processes while driving continuous improvement and supporting produ...

3 days ago

  •   5 - 7 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Care do?question toggle

    A Director of Customer Care leads customer support or service operations, sets performance goals, develops processes, and guides teams in delivering effective customer experiences. The scope varies by company and may include contact centers, escalations, and multiple support channels.

  • What qualifications are commonly required for Director, Customer Care jobs?question toggle

    Employers commonly look for substantial experience in customer service, customer support, or operations leadership, along with a record of managing teams and improving service outcomes. Specific education, technology, and industry requirements differ by role.

  • What skills are important for a Director of Customer Care?question toggle

    Useful skills include strategic leadership, communication, coaching, operational planning, data analysis, and problem-solving. Familiarity with CRM systems, contact center tools, service metrics, and process improvement can also be valuable.

  • What industries hire Directors of Customer Care?question toggle

    Directors of Customer Care work across industries including technology, financial services, healthcare, retail, and business services. Responsibilities depend on the company’s customers, service model, and organizational structure.

  • What salary can I expect in a Director, Customer Care role?question toggle

    Compensation varies based on factors such as industry, location, company size, scope of responsibility, and experience. Ladders focuses on vetted professional opportunities paying $100,000 or more; review each listing for its specific compensation details.

  • Where can I find Director, Customer Care jobs paying $100,000 or more?question toggle

    Browse Director, Customer Care listings on Ladders to explore vetted professional opportunities with salaries of $100,000 or more.