Director, Customer Care Jobs

Explore Director, Customer Care opportunities for experienced leaders ready to shape service strategy, improve customer experiences, and lead high-performing support organizations. These roles often oversee customer care operations across channels, develop service standards, and partner with teams throughout the business to resolve customer needs and strengthen loyalty. Ladders features vetted professional jobs paying $100,000 or more.

What Does a Director of Customer Care Do?

Directors of Customer Care set operational priorities and guide the teams responsible for supporting customers. Depending on the organization, they may lead contact centers, customer support, escalations, or broader service functions. Typical responsibilities include managing budgets and staffing, improving processes, monitoring service performance, and ensuring customer feedback informs business decisions.

Common Qualifications and Skills

Employers often seek leaders with a background in customer service, support operations, or customer experience management. Valuable strengths include people leadership, strategic planning, communication, problem-solving, and the ability to interpret service metrics. Experience with contact center technology, CRM platforms, workforce planning, and continuous improvement may also be relevant. Requirements vary by employer and industry.

Career Opportunities and Impact

Director-level customer care professionals can influence customer retention, brand trust, and operational efficiency. Opportunities span industries such as technology, financial services, healthcare, retail, and business services. Some positions focus on a particular channel or region, while others oversee large, multi-channel organizations and work closely with executive leadership.

Find Director, Customer Care Jobs on Ladders

Browse vetted Director, Customer Care openings on Ladders and discover professional roles paying $100,000 or more. Use job details to compare responsibilities, qualifications, and work arrangements, then focus your search on opportunities that fit your leadership experience and career goals.

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$76K - $111K *

Shape the future of automotive engineering by leading innovative projects, enhancing product quality, and collaborating across teams to ensure successful launches and compliance with industry standard...

Reposted 4 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$75K - $115K *

Join a dynamic team to tackle diverse geostructural and construction projects, enhancing infrastructure through innovative design and analysis. Collaborate with experienced professionals while develop...

2 weeks ago

  •   Less than 5 years exp.  •   Energy & Utilities

$80K - $95K *

Lead the charge in designing HVAC and plumbing systems for critical projects. Collaborate with diverse teams, manage project quality, and mentor junior engineers while ensuring client satisfaction and...

2 weeks ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$110K - $155K *

Shape the future of isotope production as a Mechanical Engineer, overseeing custom equipment and system ownership. Collaborate with teams on design, procurement, and installation for efficient operati...

Reposted 6 days ago

  •   5 - 7 years exp.  •   Energy & Utilities

$84K - $116K *

Innovate effective processes as a Process Engineer, enhancing manufacturing performance through data-driven solutions and teamwork in a dynamic plant environment...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$114K - $156K *

Lead mechanical design execution, ensuring code compliance and quality. Mentor junior engineers while collaborating with project managers to deliver effective, buildable solutions that enhance field i...

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Join a dynamic team as you lead innovative bridge design projects, providing technical expertise and collaborating with cross-functional teams to deliver high-quality infrastructure solutions on time...

5 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$72K - $149K *

Design and analyze high-fidelity tooling for mechanical and optical systems. Collaborate with cross-functional teams in assembly and testing, while gaining mentorship from senior engineers to enhance...

2 days ago

  •   Less than 5 years exp.  •   Information Technology

$86K - $181K *

Drive innovation by collaborating in the design and assembly of advanced space flight systems, enhancing your skills through mentorship and hands-on experience in a dynamic engineering environment...

2 days ago

  •   5 - 7 years exp.  •   Information Technology

$83K - $100K *

Champion quality assurance initiatives by collaborating with internal teams and suppliers to ensure compliance with customer and regulatory standards, driving continuous improvement in manufacturing p...

6 days ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$146K - $182K *

Shape the future of cryogenic gas processing technologies by leading innovative projects, providing technical expertise, and collaborating with cross-functional teams to enhance design practices and d...

4 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$146K - $182K *

Shape the future of cryogenic gas processing technologies by leading innovative projects, providing technical expertise, and collaborating with cross-functional teams to drive product development and...

4 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Analyze customer needs and drive quality improvements in automotive solutions. Serve as the primary contact for clients, ensuring product excellence and proactive issue resolution while collaborating...

Yesterday

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$88K - $105K *

Champion the development of innovative mechanical systems, collaborating with diverse teams to design, analyze, and document cutting-edge technologies for critical defense applications, ensuring align...

1 week ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$65K - $121K *

Elevate your career by developing innovative testing solutions in a dynamic lab environment. Collaborate with cross-functional teams to analyze materials and enhance product performance, ensuring exce...

1 week ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$65K - $121K *

Champion innovation in materials testing by developing plans, conducting analyses, and collaborating with cross-functional teams to enhance product performance and reliability in challenging environme...

1 week ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$100K - $125K *

Transform mechanical systems design through innovative engineering solutions, collaborating across sectors like healthcare and education. Enjoy hybrid work flexibility while delivering quality project...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Technical Services

$70K - $110K *

Join a dynamic team where you'll support innovative mechanical systems design, contributing to healthcare facilities and ensuring high-quality project delivery while enhancing your engineering experti...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Technical Services

$100K - $150K *

Elevate mechanical system designs for healthcare and complex facilities. Drive project delivery through engineering management, team coordination, and innovative problem-solving to ensure high-quality...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Technical Services

$80K - $95K *

Transform industrial operations by providing expert mechanical engineering analysis and support. Drive compliance in facility designs and enhance safety through hazard evaluation, while leading innova...

1 week ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$95K - $115K *

Drive the design and development of electromechanical assemblies for RF and DC devices, ensuring seamless integration from concept to production while mentoring junior engineers and collaborating acro...

4 days ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$125K - $135K *

Join a dynamic team to design and implement efficient mechanical systems for critical Navy projects, ensuring compliance with regulations and standards while promoting sustainable solutions and collab...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Technical Services

$75K - $90K *

Shape the future of civil and structural engineering by investigating failures, conducting analyses, and providing expert testimony. Collaborate with a dynamic team to assess damages and ensure compli...

Edmonton, ABIn-Person

2 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$85K - $100K *

Drive innovative design solutions as a Mechanical Engineer supporting major construction projects, specializing in HVAC and plumbing systems. Collaborate with multidisciplinary teams to ensure high-qu...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Technical Services

$160K - $200K *

Shape and lead multi-discipline engineering teams to deliver high-quality design outputs, ensuring compliance with standards while managing resources, budgets, and schedules for mining projects. Foste...

Vancouver, BCIn-Person

4 days ago

  •   11 - 15 years exp.  •   Technical Services

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Care do?question toggle

    A Director of Customer Care leads customer support or service operations, sets performance goals, develops processes, and guides teams in delivering effective customer experiences. The scope varies by company and may include contact centers, escalations, and multiple support channels.

  • What qualifications are commonly required for Director, Customer Care jobs?question toggle

    Employers commonly look for substantial experience in customer service, customer support, or operations leadership, along with a record of managing teams and improving service outcomes. Specific education, technology, and industry requirements differ by role.

  • What skills are important for a Director of Customer Care?question toggle

    Useful skills include strategic leadership, communication, coaching, operational planning, data analysis, and problem-solving. Familiarity with CRM systems, contact center tools, service metrics, and process improvement can also be valuable.

  • What industries hire Directors of Customer Care?question toggle

    Directors of Customer Care work across industries including technology, financial services, healthcare, retail, and business services. Responsibilities depend on the company’s customers, service model, and organizational structure.

  • What salary can I expect in a Director, Customer Care role?question toggle

    Compensation varies based on factors such as industry, location, company size, scope of responsibility, and experience. Ladders focuses on vetted professional opportunities paying $100,000 or more; review each listing for its specific compensation details.

  • Where can I find Director, Customer Care jobs paying $100,000 or more?question toggle

    Browse Director, Customer Care listings on Ladders to explore vetted professional opportunities with salaries of $100,000 or more.