Director, Customer Care Jobs

Explore Director, Customer Care opportunities for experienced leaders ready to shape service strategy, improve customer experiences, and lead high-performing support organizations. These roles often oversee customer care operations across channels, develop service standards, and partner with teams throughout the business to resolve customer needs and strengthen loyalty. Ladders features vetted professional jobs paying $100,000 or more.

What Does a Director of Customer Care Do?

Directors of Customer Care set operational priorities and guide the teams responsible for supporting customers. Depending on the organization, they may lead contact centers, customer support, escalations, or broader service functions. Typical responsibilities include managing budgets and staffing, improving processes, monitoring service performance, and ensuring customer feedback informs business decisions.

Common Qualifications and Skills

Employers often seek leaders with a background in customer service, support operations, or customer experience management. Valuable strengths include people leadership, strategic planning, communication, problem-solving, and the ability to interpret service metrics. Experience with contact center technology, CRM platforms, workforce planning, and continuous improvement may also be relevant. Requirements vary by employer and industry.

Career Opportunities and Impact

Director-level customer care professionals can influence customer retention, brand trust, and operational efficiency. Opportunities span industries such as technology, financial services, healthcare, retail, and business services. Some positions focus on a particular channel or region, while others oversee large, multi-channel organizations and work closely with executive leadership.

Find Director, Customer Care Jobs on Ladders

Browse vetted Director, Customer Care openings on Ladders and discover professional roles paying $100,000 or more. Use job details to compare responsibilities, qualifications, and work arrangements, then focus your search on opportunities that fit your leadership experience and career goals.

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$121K - $185K *

Unlock potential by driving innovative solutions in mechanical engineering for cutting-edge laser systems. Collaborate on design, testing, and implementation, contributing to groundbreaking projects i...

1 week ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$121K - $185K *

Elevate your career by joining a dynamic team focused on cutting-edge laser systems and electromechanical engineering. Contribute to innovative projects that push the boundaries of science and technol...

1 week ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$110K - $140K *

Join our team as a mid-level Geotechnical Engineer, leveraging your expertise in geotechnical analysis and design across various transportation projects, while collaborating with interdisciplinary tea...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$115K - $155K *

Unlock potential by leveraging your geotechnical engineering expertise to support diverse construction projects. Collaborate with interdisciplinary teams to analyze designs, mitigate risks, and innova...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$95K - $115K *

Advance your career by providing engineering and consulting services across diverse projects. Lead investigations, design plans, and ensure compliance while mentoring teams and enhancing quality stand...

1 week ago

  •   8 - 10 years exp.  •   Technical Services

$150K - $250K *

Lead the design and integration of mechanical structures for advanced satellite systems, ensuring reliability and performance through cross-functional collaboration and rigorous testing protocols...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$120K - $200K *

Join a team that's building AI production monitoring systems to enhance reliability. You'll oversee workflows for detecting and resolving agent failures, collaborating with teams to improve operationa...

3 days ago

  •   Less than 5 years exp.  •   Staffing

$135K - $175K *

Join a team that's shaping advanced facility projects by leading mechanical design efforts, evaluating system performance, and developing solutions that enhance operational excellence in regulated env...

Reposted 1 month ago

  •   8 - 10 years exp.  •   Technical Services

$82K - $141K *

Lead the development and qualification of components across product lines, ensuring timely delivery and budget adherence. Collaborate with cross-functional teams and manage vendor relationships to enh...

Today

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$125K - $150K *

Shape the future of our Roadway practice by leading multi-state initiatives, managing client relationships, and driving business development in the Ohio River Valley. Collaborate with teams to deliver...

2 weeks ago

  •   15+ years exp.  •   Manufacturing & Automotive

$112K - $169K *

Advance the future of materials engineering by characterizing metallic materials and IR optical crystals, conducting failure analysis, and collaborating across teams to enhance product development and...

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$95K - $115K *

Optimize the design and release of gas turbine components, ensuring manufacturability and compliance with engineering standards while collaborating with cross-functional teams to address complex chall...

2 weeks ago

  •   Less than 5 years exp.  •   Energy & Utilities

$104K - $194K *

Engage in advanced thermal-structural analysis for hypersonic and unmanned air vehicles. Lead design, modeling, and testing efforts to ensure high-performance systems in extreme environments, collabor...

1 week ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$80K - $95K *

Drive process engineering initiatives by optimizing manufacturing systems to enhance cost efficiency, sustainability, and best practices. Collaborate with teams to ensure safe, effective production wh...

2 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$78K - $127K *

Shape the future of environmental infrastructure by leading process-mechanical design elements. Collaborate with diverse teams, ensure project specifications are met, and drive innovation in 3D modeli...

3 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$78K - $127K *

Join a team that's shaping the future of environmental infrastructure by designing innovative process mechanical systems for water and wastewater treatment projects across diverse industries...

United StatesRemote

4 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$80K - $95K *

Unlock potential by driving innovations in mechanical design for fusion technologies. Collaborate with engineers to develop advanced systems, perform critical analysis, and ensure the success of groun...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Energy & Utilities

$105K - $140K *

Drive innovation by designing and prototyping mechanical systems for advanced defense platforms. Collaborate with multi-disciplinary teams to optimize performance and manufacturability throughout the...

1 week ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$95K - $115K *

Champion innovative mechanical design solutions within a collaborative team, enhancing systems for industrial clients. Drive project success through expertise in engineering principles, client interac...

4 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$80K - $95K *

Join a team that's dedicated to innovative structural design and analysis of concrete products. Collaborate with cross-functional teams to ensure compliance with industry standards while enhancing pro...

2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Transform engineering excellence by leading a dynamic team in structural fabrication. Drive customer confidence and operational success through hands-on design, innovative solutions, and continuous im...

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Lead the charge in providing engineering support for undersea warfare systems, overseeing testing, evaluation, and lifecycle management to ensure operational readiness and effective sustainment for fl...

3 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$80K - $155K *

Join a team that's redefining energy solutions by designing innovative fluid and power systems. As a Process Engineer, you'll drive the development and optimization of cutting-edge technologies in a f...

RemoteRemote

1 week ago

  •   Less than 5 years exp.  •   Energy & Utilities

$110K - $130K *

Lead the charge in enhancing engineering excellence and operational reliability. Drive strategic projects and foster collaboration across teams to elevate plant performance while ensuring safety and c...

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$85K - $105K *

Shape innovative HVAC and plumbing designs for diverse projects, ensuring compliance and quality. Collaborate with cross-functional teams to deliver solutions on time and within budget while enhancing...

1 week ago

  •   5 - 7 years exp.  •   Real Estate & Construction

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Care do?question toggle

    A Director of Customer Care leads customer support or service operations, sets performance goals, develops processes, and guides teams in delivering effective customer experiences. The scope varies by company and may include contact centers, escalations, and multiple support channels.

  • What qualifications are commonly required for Director, Customer Care jobs?question toggle

    Employers commonly look for substantial experience in customer service, customer support, or operations leadership, along with a record of managing teams and improving service outcomes. Specific education, technology, and industry requirements differ by role.

  • What skills are important for a Director of Customer Care?question toggle

    Useful skills include strategic leadership, communication, coaching, operational planning, data analysis, and problem-solving. Familiarity with CRM systems, contact center tools, service metrics, and process improvement can also be valuable.

  • What industries hire Directors of Customer Care?question toggle

    Directors of Customer Care work across industries including technology, financial services, healthcare, retail, and business services. Responsibilities depend on the company’s customers, service model, and organizational structure.

  • What salary can I expect in a Director, Customer Care role?question toggle

    Compensation varies based on factors such as industry, location, company size, scope of responsibility, and experience. Ladders focuses on vetted professional opportunities paying $100,000 or more; review each listing for its specific compensation details.

  • Where can I find Director, Customer Care jobs paying $100,000 or more?question toggle

    Browse Director, Customer Care listings on Ladders to explore vetted professional opportunities with salaries of $100,000 or more.