Director, Customer Care Jobs

Explore Director, Customer Care opportunities for experienced leaders ready to shape service strategy, improve customer experiences, and lead high-performing support organizations. These roles often oversee customer care operations across channels, develop service standards, and partner with teams throughout the business to resolve customer needs and strengthen loyalty. Ladders features vetted professional jobs paying $100,000 or more.

What Does a Director of Customer Care Do?

Directors of Customer Care set operational priorities and guide the teams responsible for supporting customers. Depending on the organization, they may lead contact centers, customer support, escalations, or broader service functions. Typical responsibilities include managing budgets and staffing, improving processes, monitoring service performance, and ensuring customer feedback informs business decisions.

Common Qualifications and Skills

Employers often seek leaders with a background in customer service, support operations, or customer experience management. Valuable strengths include people leadership, strategic planning, communication, problem-solving, and the ability to interpret service metrics. Experience with contact center technology, CRM platforms, workforce planning, and continuous improvement may also be relevant. Requirements vary by employer and industry.

Career Opportunities and Impact

Director-level customer care professionals can influence customer retention, brand trust, and operational efficiency. Opportunities span industries such as technology, financial services, healthcare, retail, and business services. Some positions focus on a particular channel or region, while others oversee large, multi-channel organizations and work closely with executive leadership.

Find Director, Customer Care Jobs on Ladders

Browse vetted Director, Customer Care openings on Ladders and discover professional roles paying $100,000 or more. Use job details to compare responsibilities, qualifications, and work arrangements, then focus your search on opportunities that fit your leadership experience and career goals.

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$95K - $115K *

Join a dynamic team to lead mechanical engineering projects, ensuring design accuracy and project management excellence. Collaborate across functions to meet customer requirements and drive innovation...

6 days ago

  •   8 - 10 years exp.  •   Information Technology

$124K - $171K *

Empower innovation by designing and developing mechanical components for advanced manufacturing systems. Collaborate with teams to troubleshoot, test, and enhance tools while ensuring compliance with...

Today

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Pioneer the mechanical and thermal design of high-temperature reactors, optimizing for manufacturability and maintenance. Lead a team to innovate solutions for the largest rare earth metallization pla...

2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$95K - $115K *

Lead the charge in innovative product development by managing design, validation, and launch of electromechanical systems for automotive applications, ensuring alignment with performance, quality, and...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$50K - $140K *

Unlock potential by leading technical aspects of projects, coordinating with clients and teams to ensure quality and efficiency. Drive project success through planning, scheduling, and resource manage...

3 days ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$121K - $175K *

Drive operational excellence by executing hands-on mechanical engineering solutions, optimizing production equipment reliability, and implementing design improvements to enhance efficiency and perform...

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$88K - $105K *

Build innovative mechanical systems for drilling tools. Lead design efforts by applying engineering principles to enhance safety and performance while collaborating across teams to meet market needs a...

4 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$116K - $175K *

Engineer innovative mechanical systems for energy projects, leading design efforts and collaborating with multidisciplinary teams to ensure compliance and efficiency. Drive solutions for HVAC and ther...

1 week ago

  •   5 - 7 years exp.  •   Business Services

$116K - $175K *

Design and oversee mechanical systems for energy projects, ensuring compliance and efficiency. Collaborate with teams to solve complex challenges and deliver high-quality solutions while mentoring jun...

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$105K - $158K *

Elevate your career by leading the design of advanced mechanical systems for energy and infrastructure projects. Collaborate with multidisciplinary teams to deliver innovative, code-compliant solution...

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$105K - $158K *

Transform mechanical systems design for energy and infrastructure projects. Lead project portions, ensuring compliance and efficiency while collaborating with multidisciplinary teams to solve complex...

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$116K - $175K *

Unlock potential by leading the design of mechanical systems for energy projects. Utilize your expertise to develop innovative solutions, ensuring compliance and efficiency while mentoring junior engi...

4 weeks ago

  •   5 - 7 years exp.  •   Business Services

$95K - $115K *

Explore automation and manufacturing technology leadership, driving initiatives for safety, process optimization, and capital project execution. Collaborate cross-functionally to enhance operational p...

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$85K - $100K *

Lead quality assurance on large-scale infrastructure projects like dams, ensuring compliance, resolving issues with clients and contractors, and supporting design teams through constructability review...

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Lead the charge in designing large-scale cooling systems, managing projects, and collaborating with various stakeholders to ensure high-quality engineering solutions that meet client needs and industr...

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$88K - $105K *

Transform your career by leading innovative mechanical systems design across diverse projects, from commercial to mission critical. Collaborate with multidisciplinary teams to deliver high-quality eng...

3 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$75K - $95K *

Join a team that's dedicated to optimizing manufacturing processes, ensuring quality, and driving operational excellence. You'll collaborate with cross-functional teams to implement improvements that...

Reposted yesterday

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$75K - $95K *

Unlock potential by developing and optimizing manufacturing processes, ensuring product quality and operational excellence through cross-functional collaboration and continuous improvement initiatives...

Reposted yesterday

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Join a team that's dedicated to innovating precision electronic test products. Leverage your mechanical engineering expertise to design, develop, and enhance cutting-edge solutions while collaborating...

2 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Join a team that's advancing innovative mechanical systems in product development. You will oversee design processes, conduct feasibility studies, and mentor junior engineers while ensuring high-quali...

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$88K - $105K *

Drive process optimization and innovation in manufacturing to enhance efficiency, quality, and sustainability. Collaborate with cross-functional teams to implement improvements and ensure compliance w...

4 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$130K - $160K *

Join a team that's pushing boundaries in AI-driven software development. As a key product engineer, you will lead high-impact projects, collaborate across disciplines, and shape the user experience fr...

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$101K - $152K *

Join a dynamic team to design, analyze, and improve engineering systems. Utilize your expertise to manage projects, draft blueprints, and tackle complex challenges while ensuring quality and complianc...

5 days ago

  •   Less than 5 years exp.  •   Business Services

$101K - $152K *

Join a dynamic team to design, analyze, and improve engineering systems. Utilize your expertise to manage projects, create blueprints, and tackle complex challenges while ensuring quality and complian...

1 week ago

  •   Less than 5 years exp.  •   Business Services

$91K - $137K *

Champion innovative engineering solutions by designing, analyzing, and improving mechanical systems. Collaborate on projects, manage field visits, and apply your expertise to enhance product performan...

1 week ago

  •   Less than 5 years exp.  •   Business Services

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Care do?question toggle

    A Director of Customer Care leads customer support or service operations, sets performance goals, develops processes, and guides teams in delivering effective customer experiences. The scope varies by company and may include contact centers, escalations, and multiple support channels.

  • What qualifications are commonly required for Director, Customer Care jobs?question toggle

    Employers commonly look for substantial experience in customer service, customer support, or operations leadership, along with a record of managing teams and improving service outcomes. Specific education, technology, and industry requirements differ by role.

  • What skills are important for a Director of Customer Care?question toggle

    Useful skills include strategic leadership, communication, coaching, operational planning, data analysis, and problem-solving. Familiarity with CRM systems, contact center tools, service metrics, and process improvement can also be valuable.

  • What industries hire Directors of Customer Care?question toggle

    Directors of Customer Care work across industries including technology, financial services, healthcare, retail, and business services. Responsibilities depend on the company’s customers, service model, and organizational structure.

  • What salary can I expect in a Director, Customer Care role?question toggle

    Compensation varies based on factors such as industry, location, company size, scope of responsibility, and experience. Ladders focuses on vetted professional opportunities paying $100,000 or more; review each listing for its specific compensation details.

  • Where can I find Director, Customer Care jobs paying $100,000 or more?question toggle

    Browse Director, Customer Care listings on Ladders to explore vetted professional opportunities with salaries of $100,000 or more.