Explore Director, Customer Care opportunities for experienced leaders ready to shape service strategy, improve customer experiences, and lead high-performing support organizations. These roles often oversee customer care operations across channels, develop service standards, and partner with teams throughout the business to resolve customer needs and strengthen loyalty. Ladders features vetted professional jobs paying $100,000 or more.
Directors of Customer Care set operational priorities and guide the teams responsible for supporting customers. Depending on the organization, they may lead contact centers, customer support, escalations, or broader service functions. Typical responsibilities include managing budgets and staffing, improving processes, monitoring service performance, and ensuring customer feedback informs business decisions.
Employers often seek leaders with a background in customer service, support operations, or customer experience management. Valuable strengths include people leadership, strategic planning, communication, problem-solving, and the ability to interpret service metrics. Experience with contact center technology, CRM platforms, workforce planning, and continuous improvement may also be relevant. Requirements vary by employer and industry.
Director-level customer care professionals can influence customer retention, brand trust, and operational efficiency. Opportunities span industries such as technology, financial services, healthcare, retail, and business services. Some positions focus on a particular channel or region, while others oversee large, multi-channel organizations and work closely with executive leadership.
Browse vetted Director, Customer Care openings on Ladders and discover professional roles paying $100,000 or more. Use job details to compare responsibilities, qualifications, and work arrangements, then focus your search on opportunities that fit your leadership experience and career goals.
$80K - $95K *
Contribute to multidisciplinary projects as a Mechanical Engineer, collaborating with experts to deliver innovative solutions across various sectors in Canada, while ensuring compliance and supporting...
1 week ago
Lead R&D Manufacturing Engineer
$92K - $138K *
Innovate manufacturing processes and tooling solutions while leading cross-functional teams. Drive product development from concept to production, ensuring quality and efficiency in advanced technolog...
1 week ago
Lead R&D Manufacturing Engineer
$92K - $138K *
Transform manufacturing processes by leading R&D initiatives, developing innovative tooling, and collaborating across teams to enhance product quality and efficiency from concept to production...
1 week ago
Production Mechanical Engineer, Space
$129K - $171K *
Take ownership of production readiness for space hardware, driving designs from low-rate to high-rate manufacturing. Collaborate across teams to enhance producibility, reliability, and efficiency whil...
1 week ago
$115K - $150K *
Transform the future of propulsion by guiding engine cycle models, validating data, and collaborating with design teams to innovate high-performance turbine engines. This role offers a chance to shape...
2 weeks ago
$80K - $95K *
Drive impactful mechanical engineering projects from concept to construction, collaborating with a dynamic team to enhance design standards and mentor emerging talent while ensuring quality and compli...
Today
$85K - $100K *
Join a team that's shaping the future of engineering by delivering high-performing projects. Leverage your expertise in mechanical engineering to collaborate on innovative designs and mentor emerging...
Today
$80K - $95K *
Transform your career by leading mechanical engineering projects from concept to construction. Collaborate with a dynamic team to enhance design standards and mentor emerging talent while ensuring pro...
Today
$80K - $95K *
Champion innovative mechanical engineering solutions, leading projects from concept to construction. Collaborate with a dynamic team to enhance design standards and ensure project success in a fast-pa...
Today
$80K - $95K *
Engage in comprehensive structural engineering for equipment design, ensuring compliance with industry standards. Collaborate across projects from studies to execution, focusing on quality, safety, an...
1 week ago
$90K - $104K *
Champion innovative mechanical design solutions while leading projects in HVAC systems. Collaborate with multidisciplinary teams to ensure optimal performance and compliance across diverse sectors, in...
2 days ago
$155K - $194K *
Elevate operational excellence by leading manufacturing engineering and continuous improvement initiatives. Drive strategic projects, optimize processes, and enhance productivity while managing a skil...
2 weeks ago
$110K - $130K *
Partner with us to lead a dynamic engineering team, driving innovation and performance while ensuring compliance and training. You'll cultivate a customer-focused environment, prioritize projects, and...
3 weeks ago
$80K - $95K *
Shape the future of manufacturing by leading process improvements, troubleshooting issues, and supporting production efficiency. Collaborate with teams to enhance methods, drawing accuracy, and ensure...
Reposted 3 weeks ago
$115K - $145K *
Lead the charge in mechanical engineering innovation, driving design, commissioning, and continuous improvement of processes. Collaborate with a dynamic team to enhance operations and support project...
2 weeks ago
Quality Engineer - Metallurgical & Laboratory Operations
$80K - $95K *
Tackle technical challenges in metallurgy and lab operations while ensuring quality and compliance in aerospace manufacturing, supporting production, investigations, and continuous improvement initiat...
Reposted 1 week ago
$106K - $170K *
Transform the future of mining engineering by leading project teams, ensuring safety compliance, and delivering innovative solutions that meet client needs efficiently and effectively...
5 days ago
$106K - $156K *
Lead engineering initiatives in mining projects, ensuring safety compliance and effective team management while delivering high-quality results on time and within budget. Collaborate with clients and...
5 days ago
$106K - $156K *
Unlock potential by joining a dynamic team as a Project Engineer, where you'll lead engineering efforts, ensure safety compliance, and drive project success in the mining sector, collaborating closely...
5 days ago
$90K - $110K *
Lead engineering projects in mining, ensuring safety compliance and effective design. Collaborate with teams to deliver quality solutions, manage budgets, and interface with clients while driving inno...
1 week ago
$90K - $110K *
Lead the charge in engineering project execution, ensuring safety compliance and delivering quality solutions. Collaborate with teams to manage budgets, schedules, and client relationships while drivi...
1 week ago
$90K - $110K *
Shape your career by leading engineering projects in mining, ensuring safety and compliance while managing teams and client relationships to deliver high-quality results efficiently and effectively...
1 week ago
$90K - $110K *
Join a team that's shaping the future of mining engineering by leading projects, ensuring safety compliance, and delivering innovative solutions while collaborating with clients and managing a skilled...
1 week ago
$80K - $95K *
Unlock potential by designing and optimizing electrical systems for industrial applications, ensuring compliance with safety standards while leading projects from conception to implementation with a f...
3 weeks ago
Process Mechanical Stress Engineer
$95K - $115K *
Transform your career by applying advanced mechanical engineering skills to design and analyze piping systems, mentor junior engineers, and lead multidisciplinary project teams in delivering safe and...
Reposted 3 days ago
What does a Director of Customer Care do?
A Director of Customer Care leads customer support or service operations, sets performance goals, develops processes, and guides teams in delivering effective customer experiences. The scope varies by company and may include contact centers, escalations, and multiple support channels.
What qualifications are commonly required for Director, Customer Care jobs?
Employers commonly look for substantial experience in customer service, customer support, or operations leadership, along with a record of managing teams and improving service outcomes. Specific education, technology, and industry requirements differ by role.
What skills are important for a Director of Customer Care?
Useful skills include strategic leadership, communication, coaching, operational planning, data analysis, and problem-solving. Familiarity with CRM systems, contact center tools, service metrics, and process improvement can also be valuable.
What industries hire Directors of Customer Care?
Directors of Customer Care work across industries including technology, financial services, healthcare, retail, and business services. Responsibilities depend on the company’s customers, service model, and organizational structure.
What salary can I expect in a Director, Customer Care role?
Compensation varies based on factors such as industry, location, company size, scope of responsibility, and experience. Ladders focuses on vetted professional opportunities paying $100,000 or more; review each listing for its specific compensation details.
Where can I find Director, Customer Care jobs paying $100,000 or more?
Browse Director, Customer Care listings on Ladders to explore vetted professional opportunities with salaries of $100,000 or more.