Explore Director, Customer Care opportunities for experienced leaders ready to shape service strategy, improve customer experiences, and lead high-performing support organizations. These roles often oversee customer care operations across channels, develop service standards, and partner with teams throughout the business to resolve customer needs and strengthen loyalty. Ladders features vetted professional jobs paying $100,000 or more.
Directors of Customer Care set operational priorities and guide the teams responsible for supporting customers. Depending on the organization, they may lead contact centers, customer support, escalations, or broader service functions. Typical responsibilities include managing budgets and staffing, improving processes, monitoring service performance, and ensuring customer feedback informs business decisions.
Employers often seek leaders with a background in customer service, support operations, or customer experience management. Valuable strengths include people leadership, strategic planning, communication, problem-solving, and the ability to interpret service metrics. Experience with contact center technology, CRM platforms, workforce planning, and continuous improvement may also be relevant. Requirements vary by employer and industry.
Director-level customer care professionals can influence customer retention, brand trust, and operational efficiency. Opportunities span industries such as technology, financial services, healthcare, retail, and business services. Some positions focus on a particular channel or region, while others oversee large, multi-channel organizations and work closely with executive leadership.
Browse vetted Director, Customer Care openings on Ladders and discover professional roles paying $100,000 or more. Use job details to compare responsibilities, qualifications, and work arrangements, then focus your search on opportunities that fit your leadership experience and career goals.
Avionics/ Staff Command and Data Handling Engineer
$117K - $195K *
Join a team that's developing cutting-edge avionics architectures for diverse missions. Leverage your expertise in command and data handling to optimize system performance and ensure seamless integrat...
2 weeks ago
$80K - $95K *
Transform airport advertising environments by conducting site visits, developing signage concepts, and collaborating with design teams. This role combines hands-on fieldwork with creative design to en...
Yesterday
Principal High-Speed Analog Circuit Design Engineer
$200K - $300K *
Lead high-speed analog circuit design initiatives, focusing on broadband amplifiers, clock generation, and custom components. Collaborate on next-gen optical transceiver development while ensuring sys...
5 days ago
NPI Manufacturing Engineer - AI Compute Hardware
$160K - $500K+*
Elevate production capabilities by leading NPI for AI compute systems, ensuring robust manufacturing processes from EVT to mass production. Collaborate cross-functionally to deliver scalable, efficien...
4 weeks ago
$95K - $115K *
Lead the charge in accurate cost estimation for construction projects, ensuring timely completion and budget adherence. Collaborate with teams to analyze specifications and maintain high-quality stand...
Yesterday
$157K - $283K *
Take ownership of the design and management of high-profile ADA upgrade projects, ensuring effective execution, budget adherence, and client satisfaction while leading cross-functional teams in a dyna...
3 weeks ago
Staff Software Engineer, Devops
$155K - $233K *
Shape the future of our infrastructure by architecting and building a hybrid Kubernetes platform. Lead hands-on initiatives across AWS, ensuring reliability and efficiency while collaborating with cro...
2 weeks ago
$90K - $110K *
Drive excellence in estimating for telecommunications projects by leading the development of accurate, standardized cost libraries and estimates. Collaborate with cross-functional teams to ensure alig...
2 weeks ago
Senior Infrastructure Engineer
$135K - $160K *
Join a team that's transforming cloud infrastructure for institutional investors. You'll deploy and manage AI solutions across various cloud environments, ensuring security and compliance while collab...
2 weeks ago
$100K - $120K *
Engage with our Sales Team as a Sales Engineer, providing expert technical support throughout the sales cycle. Collaborate cross-functionally to enhance product knowledge and drive customer success wh...
1 week ago
Service Project Manager - Mining and Materials
$79K - $127K *
Shape excellence by leading service project delivery and fostering customer satisfaction. This dynamic role demands robust management skills in the North American mining and material market, ensuring...
Reposted 2 weeks ago
Senior Mechanical Engineering Project Manager - Capital Projects
$110K - $130K *
Drive high-impact mechanical infrastructure projects in senior housing, focusing on HVAC, plumbing, and energy efficiency improvements while serving as a key technical expert and project manager for n...
1 month ago
$80K - $100K *
Develop and enhance automated provisioning systems to efficiently onboard high volumes of servers. Collaborate with cross-functional teams to ensure smooth integration and process optimization, direct...
Reposted yesterday
Platform Engineer - FedD180/FedD181
$123K - $166K *
Join a team that's dedicated to enhancing cloud platform reliability and security. As a Platform Engineer, you'll leverage your expertise in Kubernetes and CI/CD to build and maintain robust infrastru...
1 week ago
$203K - $366K *
Innovate and lead a high-performing software development team to deliver scalable enterprise Time and Pay solutions. Collaborate with HR and Finance to drive strategy and enhance operational efficienc...
Yesterday
Senior Director Preconstruction & Planning
$150K - $180K *
Lead the transition of projects from development to execution, overseeing estimating, cost forecasting, and scheduling. Manage a team while ensuring alignment with EPC budgets and schedules, driving p...
Yesterday
$171K - $190K *
Unlock potential by leading the design and implementation of scalable data platforms. Drive innovation in cloud data architecture and pipeline automation, collaborating across teams to deliver impactf...
2 weeks ago
Engineering Manager, Customer Trust - Canada
$125K - $150K *
Join a team that's redefining customer trust through innovative engineering. Lead squads to automate security assessments, driving strategic roadmaps while fostering a high-accountability culture and...
3 weeks ago
$190K - $220K *
Partner with us to tackle complex engineering challenges, leveraging deep expertise in TypeScript, Postgres, and AWS. Collaborate closely with our VP of Engineering to innovate and deliver impactful p...
Reposted 2 weeks ago
Director of Engineering (Modeling & Rendering, Simulation, Distributed Computing, QA)
$160K - $200K *
Transform the engineering landscape by leading teams to innovate AI-assisted software development, ensuring timely delivery of next-gen products while enhancing existing offerings. Drive strategic exe...
2 weeks ago
$146K - $221K *
Reimagine the future of HR by architecting innovative tech solutions that enhance workflows. Collaborate with diverse teams to implement AI-powered tools, driving measurable productivity and transform...
Reposted 3 weeks ago
Principal Systems Studies Engineer - Data Centers
$130K - $155K *
Drive business growth by leading consulting and system studies for T&D infrastructure, focusing on data centers. Engage with industry leaders and ensure high-quality technical solutions while supporti...
Yesterday
Senior Engineer Workforce Management
$110K - $130K *
Lead the charge in designing and optimizing scalable Workforce Management processes and tools, enhancing operational efficiency and planning accuracy across global Customer Excellence teams...
3 days ago
Principal Product Manager, AI Software Factory
$150K - $180K *
Transform the software development landscape by defining a cohesive end-to-end experience, integrating planning to verification workflows across teams. Lead product strategy and execution, influencing...
Reposted 3 weeks ago
$106K - $147K *
Lead the charge in developing innovative software solutions by collaborating with cross-functional teams, shaping product roadmaps, and delivering high-quality user interfaces and APIs that enhance us...
3 days ago
What does a Director of Customer Care do?
A Director of Customer Care leads customer support or service operations, sets performance goals, develops processes, and guides teams in delivering effective customer experiences. The scope varies by company and may include contact centers, escalations, and multiple support channels.
What qualifications are commonly required for Director, Customer Care jobs?
Employers commonly look for substantial experience in customer service, customer support, or operations leadership, along with a record of managing teams and improving service outcomes. Specific education, technology, and industry requirements differ by role.
What skills are important for a Director of Customer Care?
Useful skills include strategic leadership, communication, coaching, operational planning, data analysis, and problem-solving. Familiarity with CRM systems, contact center tools, service metrics, and process improvement can also be valuable.
What industries hire Directors of Customer Care?
Directors of Customer Care work across industries including technology, financial services, healthcare, retail, and business services. Responsibilities depend on the company’s customers, service model, and organizational structure.
What salary can I expect in a Director, Customer Care role?
Compensation varies based on factors such as industry, location, company size, scope of responsibility, and experience. Ladders focuses on vetted professional opportunities paying $100,000 or more; review each listing for its specific compensation details.
Where can I find Director, Customer Care jobs paying $100,000 or more?
Browse Director, Customer Care listings on Ladders to explore vetted professional opportunities with salaries of $100,000 or more.