Director, Customer Analytics Jobs

Explore Director, Customer Analytics jobs on Ladders, where professionals can find vetted opportunities with salaries of $100,000 or more. These leaders turn customer, product, and market data into insights that help organizations improve experiences, strengthen retention, and drive growth.

What Does a Director of Customer Analytics Do?

A Director of Customer Analytics leads teams and programs that analyze customer behavior across the customer lifecycle. Common responsibilities include setting analytics strategy, developing measurement frameworks, overseeing segmentation and customer lifetime value analysis, and translating findings into recommendations for marketing, product, sales, and service leaders. The role often partners across departments to ensure insights inform business decisions.

Skills and Qualifications

Employers commonly seek experienced analytics leaders with strengths in statistical analysis, data storytelling, experimentation, forecasting, and team management. Familiarity with SQL, business intelligence platforms, customer data platforms, CRM systems, and analytics tools can be valuable. Successful candidates combine technical judgment with clear communication and the ability to connect analysis to measurable outcomes.

Career Opportunities and Compensation

Director-level customer analytics roles are available across industries such as technology, financial services, retail, healthcare, and media. Compensation varies by employer, location, scope, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, helping qualified candidates discover senior analytics opportunities aligned with their expertise.

Find Director, Customer Analytics Jobs on Ladders

Browse current openings and compare role requirements, industry focus, and leadership responsibilities. Use Ladders to find Director, Customer Analytics positions where you can shape data strategy and help organizations build stronger customer relationships.

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$90K - $110K *

Champion data-driven insights by analyzing transaction and reconciliation data. Collaborate with clients and stakeholders to identify trends, operational risks, and improvement opportunities, enhancin...

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Lead data management and analytics initiatives, ensuring data quality and accessibility. Oversee the development of business intelligence solutions and dashboards, guiding strategic decisions through...

Reposted 2 days ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$150K - $170K *

Lead the charge in data analysis, empowering merchant partners with insights to enhance profitability and optimize strategies in a collaborative, fast-paced environment...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Hospitality & Recreation

$150K - $170K *

Unlock potential by leading data analysis strategies to enhance merchant partnerships, improve product offerings, and utilize insights to drive substantial business growth in a dynamic environment...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Hospitality & Recreation

$150K - $170K *

Join a team that's shaping data strategies to enhance merchant partnerships, drive profitability, and optimize market approaches through insightful analysis and innovative solutions in a dynamic start...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Hospitality & Recreation

$150K - $180K *

Champion enterprise data architecture by establishing standards and a unified data catalog. Collaborate across teams to define metrics and ensure data governance, driving alignment and clarity in a ha...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$216K - $265K *

Shape the future of gene therapy by leading payer contracting and analytics. Drive strategic initiatives, manage compliance, and collaborate with cross-functional teams to enhance patient access to in...

3 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$173K - $302K *

Lead cross-functional teams to deliver complex projects on time and within budget. Manage schedules, financials, and stakeholder relationships while addressing risks and ensuring client satisfaction a...

San Francisco, CARemote

Reposted yesterday

  •   11 - 15 years exp.  •   Enterprise Technology

$170K - $190K *

Elevate data-driven insights to empower merchant partners, enhance product strategies, and optimize marketplace dynamics through innovative analysis and strong collaboration...

3 weeks ago

  •   5 - 7 years exp.  •   Hospitality & Recreation

$157K - $205K *

Champion data-driven transformation by leading strategic initiatives in AI and analytics for Life Sciences clients, enhancing business performance and patient outcomes through innovative data ecosyste...

3 weeks ago

  •   11 - 15 years exp.  •   Business Services

$110K - $130K *

Manage a dynamic project management team, ensuring strategic delivery of high-impact programs while fostering team growth and adherence to PMO standards. Drive successful project outcomes through effe...

2 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$110K - $130K *

Lead the charge in strategic program management, overseeing project delivery and team development. Drive successful outcomes through effective staffing, risk management, and stakeholder collaboration...

Chicago, ILRemote

2 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$125K - $150K *

Engage stakeholders and elevate brand awareness by defining and implementing robust communication strategies. Build trusted relationships within the community and lead recruitment efforts in a competi...

Reposted today

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$175K - $190K *

Elevate customer engagement by leading the strategy for retention, expansion, and advocacy. Drive revenue growth through innovative marketing programs and cross-sell initiatives while building a high...

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$140K - $190K *

Innovate with us to transform data into actionable insights, driving strategic initiatives across diverse industries. Collaborate with teams to deliver high-value data solutions and enhance decision-m...

1 week ago

  •   8 - 10 years exp.  •   Business Services

$158K - $214K *

Join us to leverage data and AI in driving growth strategies across customer experiences and partnerships. Collaborate with teams to uncover insights, optimize performance, and enhance decision-making...

Yesterday

  •   Less than 5 years exp.  •   Finance & Insurance

$100K - $230K *

Lead and elevate program delivery for a complex, multi-disciplinary initiative. Drive strategic orchestration, foster team growth, and ensure compliance while optimizing outcomes through innovative pr...

1 week ago

  •   11 - 15 years exp.  •   Media

$132K - $165K *

Join a team that's dedicated to enhancing customer support experiences through data-driven insights. Collaborate with cross-functional teams to analyze metrics, influence product design, and drive imp...

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$150K - $180K *

Unlock potential by leading enterprise portfolio management and project delivery. Drive strategic alignment, enhance governance, and ensure measurable outcomes while fostering a high-performing team i...

6 days ago

  •   8 - 10 years exp.  •   Healthcare

$160K - $225K *

Transform enterprise-scale platform implementations by leading design sessions and driving Oracle Financial solutions. Collaborate with teams to deliver exceptional results while mentoring staff and m...

3 weeks ago

  •   8 - 10 years exp.  •   Business Services

$160K - $225K *

Deliver strategic leadership in enterprise-scale Oracle Financial implementations, guiding design sessions and managing diverse teams to ensure successful project execution and client satisfaction acr...

Chicago, ILRemote

3 weeks ago

  •   8 - 10 years exp.  •   Business Services

$108K - $222K *

Transform the future of biotherapeutics by leading analytics for diverse biologics, guiding a passionate team, and driving innovation with cutting-edge techniques in Physical Chemistry Analytics and M...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$190K - $230K *

Champion innovative data practices by leading a dynamic team to address client needs, leveraging extensive marketing science expertise across multiple disciplines to deliver impactful insights and sol...

5 days ago

  •   8 - 10 years exp.  •   Media

$140K - $170K *

Champion the go-to-market strategy for streaming advertising, leading a product marketing team to craft compelling messaging and drive revenue growth. Collaborate across departments to ensure alignmen...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Media

$170K - $200K *

Join us to transform operational data into actionable insights through meticulous data modeling, clear metric definitions, and impactful visualizations. Collaborate across teams to ensure accuracy and...

United StatesRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Analytics do?question toggle

    A Director of Customer Analytics leads analysis of customer data and turns findings into recommendations that support decisions in areas such as marketing, product, sales, and customer service. The role may include managing analytics teams, setting measurement strategy, and evaluating customer behavior and business outcomes.

  • What qualifications are common for Director, Customer Analytics jobs?question toggle

    Employers often look for substantial experience in analytics or data science, leadership experience, strong communication and data storytelling skills, and the ability to connect analytical work to business strategy. Technical requirements vary but may include SQL, BI platforms, CRM systems, and customer data tools.

  • Which industries hire Directors of Customer Analytics?question toggle

    Organizations in technology, financial services, retail, healthcare, media, and many other sectors hire customer analytics leaders to understand customer needs, improve experiences, and inform growth strategies.

  • How much do Director, Customer Analytics jobs pay?question toggle

    Pay depends on factors such as location, industry, employer, experience, and role scope. Ladders lists vetted professional jobs paying $100,000 or more, including eligible Director, Customer Analytics opportunities.

  • Where can I find Director, Customer Analytics jobs?question toggle

    You can browse Director, Customer Analytics openings on Ladders and review opportunities by employer, industry, and role requirements.