Director, Customer Analytics Jobs

Explore Director, Customer Analytics jobs on Ladders, where professionals can find vetted opportunities with salaries of $100,000 or more. These leaders turn customer, product, and market data into insights that help organizations improve experiences, strengthen retention, and drive growth.

What Does a Director of Customer Analytics Do?

A Director of Customer Analytics leads teams and programs that analyze customer behavior across the customer lifecycle. Common responsibilities include setting analytics strategy, developing measurement frameworks, overseeing segmentation and customer lifetime value analysis, and translating findings into recommendations for marketing, product, sales, and service leaders. The role often partners across departments to ensure insights inform business decisions.

Skills and Qualifications

Employers commonly seek experienced analytics leaders with strengths in statistical analysis, data storytelling, experimentation, forecasting, and team management. Familiarity with SQL, business intelligence platforms, customer data platforms, CRM systems, and analytics tools can be valuable. Successful candidates combine technical judgment with clear communication and the ability to connect analysis to measurable outcomes.

Career Opportunities and Compensation

Director-level customer analytics roles are available across industries such as technology, financial services, retail, healthcare, and media. Compensation varies by employer, location, scope, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, helping qualified candidates discover senior analytics opportunities aligned with their expertise.

Find Director, Customer Analytics Jobs on Ladders

Browse current openings and compare role requirements, industry focus, and leadership responsibilities. Use Ladders to find Director, Customer Analytics positions where you can shape data strategy and help organizations build stronger customer relationships.

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$80K - $95K *

Play a key role in enhancing HR efficiency through data analysis and project management. Drive initiatives that yield cost savings, develop forecasting models, and implement best practices to empower...

Reposted today

  •   Less than 5 years exp.  •   Aerospace & Defense

$157K - $205K *

Empower client success by leading cross-functional teams to deliver strategic, data-driven solutions in commercial operations, focusing on incentive compensation and go-to-market strategies while fost...

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$151K - $204K *

Lead the charge in Sales and Marketing analytics, driving strategic decisions and team performance while ensuring analytical excellence across customer acquisition and revenue growth initiatives...

Kitchener, ONIn-Person

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$151K - $204K *

Lead the charge in optimizing Sales & Marketing analytics by managing a team of analysts, shaping strategic direction, and driving high-impact insights that enhance revenue growth and decision-making...

Toronto, ONIn-Person

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$151K - $204K *

Deliver impactful Sales and Marketing analytics by leading a talented team, establishing strategic direction, and driving decision-making to enhance customer acquisition and revenue efficiency across...

Vancouver, BCIn-Person

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$98K - $140K *

Join a team that's shaping the future of automotive insights by leading strategic research and client relationships across U.S. and Canadian markets. Elevate deliverables and drive innovation while me...

Toronto, ONRemote

3 weeks ago

  •   5 - 7 years exp.  •   Media

$135K - $160K *

Lead complex Power BI analytics engagements, delivering data-driven solutions that enhance decision-making, foster stakeholder alignment, and support sustained enterprise adoption. Collaborate with cr...

United StatesRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Information Technology

$135K - $150K *

Join a team that's redefining pricing strategy and business intelligence to maximize revenue and enhance customer experiences. Collaborate across departments to drive data-informed decisions and optim...

1 week ago

  •   5 - 7 years exp.  •   Hospitality & Recreation

$150K - $159K *

Lead the charge in transforming audience intelligence through innovative product strategies, enhancing consumer insights and data-driven solutions for brands and partners while ensuring privacy and co...

United StatesRemote

Yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Join a dynamic finance team to lead enterprise-wide financial planning, forecasting, and analysis. Collaborate with leaders to provide insights, optimize costs, and drive strategic decisions that enha...

4 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$125K - $150K *

Join a team that leads enterprise-wide financial planning and analysis. Collaborate with senior leaders to improve business performance and drive strategic financial outcomes, while managing a dedicat...

Johnson City, TNRemote

4 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$155K - $180K *

Empower growth by leading the performance media practice, overseeing Paid Search, Programmatic, and Paid Social. Drive strategic direction, optimize campaigns, and foster cross-functional collaboratio...

1 week ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$150K - $180K *

Join a team that's transforming healthcare data into actionable insights. Lead the design and delivery of analytics solutions, driving data quality and decision-making across the organization while co...

1 week ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$187K - $312K *

Lead the charge in developing and executing the US Consumer Solutions strategy, driving revenue growth and market relevance through collaboration with cross-functional teams and customer engagement in...

1 week ago

  •   11 - 15 years exp.  •   Finance & Insurance

$182K - $339K *

Shape the future of clinical data management by leading a global team to innovate AI-integrated solutions, driving product strategy and architectural vision for advanced analytics in clinical developm...

2 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$182K - $339K *

Drive innovation in clinical data management by leading a global team to develop AI-integrated solutions that enhance data ingestion, processing, and analytics, ensuring compliance and scalability for...

2 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$180K - $299K *

Transform data governance by leading teams to optimize processes, enhance data quality, and drive marketing performance. Collaborate with diverse stakeholders to implement innovative solutions and ens...

1 week ago

  •   11 - 15 years exp.  •   Media

$110K - $130K *

Lead analytics modernization for Real Estate Finance, developing advanced models and self-service capabilities to empower teams with timely insights for strategic decision-making and enhanced financia...

6 days ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$175K - $225K *

Champion client success by leading a dynamic team to drive growth strategies, enhance client relationships, and integrate innovative solutions. Influence operational excellence while fostering a cultu...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$110K - $130K *

Lead the charge in transforming customer journeys by mapping, diagnosing, and redesigning experiences across multiple channels. Drive cross-functional collaboration to enhance digital adoption, reduce...

Today

  •   5 - 7 years exp.  •   Staffing

$110K - $130K *

Empower customer experiences by leading journey mapping and redesign initiatives. Collaborate with cross-functional teams to enhance digital self-service strategies, driving efficiency and satisfactio...

Today

  •   5 - 7 years exp.  •   Staffing

$150K - $180K *

Pioneer financial operations and analytics, guiding strategic decisions and enhancing performance. Collaborate with leaders to translate data into actionable insights, optimize workflows, and drive su...

2 weeks ago

  •   8 - 10 years exp.  •   Hospitality & Recreation

$295K - $463K *

Elevate your career by leading an integrated organization focused on Data and AI Governance, Architecture, and Products. Drive enterprise strategy into actionable outcomes while fostering innovation a...

Today

  •   11 - 15 years exp.  •   Hospitality & Recreation

$295K - $463K *

Transform the future of data and AI by leading an integrated organization that drives governance, architecture, and product development, ensuring scalable, secure, and high-value capabilities aligned...

Today

  •   11 - 15 years exp.  •   Hospitality & Recreation

$295K - $463K *

Drive your career forward by leading an integrated organization focused on Data and AI Governance, Architecture, and Products. Shape enterprise strategy into high-value capabilities while fostering in...

Today

  •   11 - 15 years exp.  •   Hospitality & Recreation

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Analytics do?question toggle

    A Director of Customer Analytics leads analysis of customer data and turns findings into recommendations that support decisions in areas such as marketing, product, sales, and customer service. The role may include managing analytics teams, setting measurement strategy, and evaluating customer behavior and business outcomes.

  • What qualifications are common for Director, Customer Analytics jobs?question toggle

    Employers often look for substantial experience in analytics or data science, leadership experience, strong communication and data storytelling skills, and the ability to connect analytical work to business strategy. Technical requirements vary but may include SQL, BI platforms, CRM systems, and customer data tools.

  • Which industries hire Directors of Customer Analytics?question toggle

    Organizations in technology, financial services, retail, healthcare, media, and many other sectors hire customer analytics leaders to understand customer needs, improve experiences, and inform growth strategies.

  • How much do Director, Customer Analytics jobs pay?question toggle

    Pay depends on factors such as location, industry, employer, experience, and role scope. Ladders lists vetted professional jobs paying $100,000 or more, including eligible Director, Customer Analytics opportunities.

  • Where can I find Director, Customer Analytics jobs?question toggle

    You can browse Director, Customer Analytics openings on Ladders and review opportunities by employer, industry, and role requirements.