Director, Client Services Jobs

Explore Director, Client Services opportunities on Ladders, where professionals can find vetted roles paying $100,000 or more. These senior leaders shape the client experience, guide service teams, and build the relationships that support retention and business growth.

What Does a Director of Client Services Do?

A Director of Client Services oversees how an organization serves and supports its clients. Responsibilities may include setting service standards, managing client-facing teams, resolving escalations, improving processes, and aligning delivery with client goals. Depending on the company, the role may also involve account strategy, renewals, and identifying opportunities to expand partnerships.

Skills and Qualifications

Employers often seek candidates with experience leading client services, customer success, account management, or related teams. Strong communication, strategic planning, team leadership, problem-solving, and relationship-building skills are important. Familiarity with service metrics, budgets, CRM platforms, and the relevant industry can also be valuable. Requirements vary by employer and role.

Career Opportunities

Director, Client Services positions are available across industries such as technology, consulting, financial services, healthcare, marketing, and business services. The scope can range from leading a single service function to overseeing a large portfolio of clients and multiple teams. Experienced directors may advance to vice president or executive leadership roles in client experience, customer success, or operations.

Find Director, Client Services Jobs on Ladders

Browse vetted Director, Client Services jobs paying $100,000 or more on Ladders. Review role requirements, compare opportunities, and find leadership positions aligned with your experience and career goals.

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$148K - $175K *

Lead the charge in strategic portfolio governance and PMO operations, driving performance management, client satisfaction, and operational excellence across complex project portfolios while ensuring a...

Reposted 1 week ago

  •   11 - 15 years exp.  •   Real Estate & Construction

$124K - $137K *

Join a team that's driving innovative media strategies for a diverse portfolio of DTC brands. Elevate client relationships and connect performance metrics to business outcomes across multiple media ch...

United StatesRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Transform eDiscovery management by driving operational excellence, ensuring timely project delivery, and enhancing workflow efficiency. Collaborate with stakeholders to uphold quality standards and fo...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Legal & Accounting

$90K - $135K *

Drive strategic account management and integrated marketing initiatives while mentoring junior staff. Collaborate with teams to enhance client relationships and identify growth opportunities, ensuring...

3 days ago

  •   5 - 7 years exp.  •   Media

$150K - $200K *

Elevate your career by driving growth strategies within federal agencies, focusing on enhancing public services through innovative digital solutions. Leverage your expertise to build relationships and...

Washington, DCRemote

Reposted yesterday

  •   8 - 10 years exp.  •   Enterprise Technology

$130K - $150K *

Transform client relationships by driving strategic growth initiatives, fostering connections, and identifying new opportunities in the experiential design industry. Collaborate with leadership to ali...

2 weeks ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$130K - $150K *

Accelerate progress at our studio by building strategic client relationships, identifying new project opportunities, and collaborating with leadership to drive growth and enhance market presence throu...

2 weeks ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$106K - $171K *

Oversee a team of National Account Service Managers, ensuring exceptional client service, driving retention and growth, and fostering relationships with internal and external partners to achieve sales...

1 week ago

  •   5 - 7 years exp.  •   Media

$110K - $120K *

Drive operational excellence and financial oversight in a dynamic environment. Collaborate with cross-functional teams to optimize workflows, enhance efficiency, and ensure timely delivery of high-qua...

5 days ago

  •   5 - 7 years exp.  •   Media

$225K - $265K *

Shape the future of client relationships by overseeing account performance, driving profitability, and ensuring exceptional service delivery across multiple service lines while leading a diverse team...

1 week ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$220K - $240K *

Lead the charge in influencer marketing by mentoring a dynamic team, driving client growth, and fostering innovation. Shape agency culture while delivering strategic insights and operational excellenc...

5 days ago

  •   11 - 15 years exp.  •   Media

$105K - $150K *

Champion growth by leveraging your established CRE network to drive partnerships and accelerate deal cycles. Collaborate with leading property owners to modernize spaces and enhance tenant experiences...

1 week ago

  •   5 - 7 years exp.  •   Media

$90K - $155K *

Grow strategic partnerships with healthcare systems by driving consultative sales, enhancing client engagement, and expanding product adoption. Collaborate with cross-functional teams to ensure custom...

1 week ago

  •   Less than 5 years exp.  •   Healthcare

$90K - $155K *

Empower healthcare partnerships by driving consultative sales and strategic growth. Collaborate with executives to enhance engagement, expand market reach, and improve patient outcomes through tailore...

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$90K - $155K *

Innovate client partnerships as a strategic sales leader, driving growth and engagement through consultative selling. Collaborate with healthcare executives to enhance solutions and expand market pres...

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$90K - $155K *

Transform client relationships by driving growth and engagement through consultative sales. Collaborate with healthcare executives to align solutions with strategic goals, enhancing patient access and...

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$90K - $155K *

Join a team that's dedicated to driving account growth through consultative sales, building executive relationships, and expanding strategic partnerships within healthcare networks to enhance patient...

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$90K - $215K *

Drive operational excellence by leading cross-functional teams to enhance media planning and execution. Leverage strategic insights and project management skills to optimize resources and exceed clien...

5 days ago

  •   5 - 7 years exp.  •   Media

$90K - $215K *

Develop and implement strategic operations processes to enhance client deliverables, ensuring efficiency across creative, financial, and data operations. Collaborate with cross-functional teams to dri...

5 days ago

  •   8 - 10 years exp.  •   Media

$180K - $220K *

Join a team that's driving strategic client relationships and overseeing high-priority initiatives. Leverage your expertise to enhance client engagement and lead a dedicated team in achieving organiza...

Today

  •   11 - 15 years exp.  •   Finance & Insurance

$110K - $130K *

Lead client delivery and oversee project health while coaching a team of leaders. Drive operational excellence and build trusted client relationships to ensure satisfaction and growth across multiple...

Victoria, BCIn-Person

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$125K - $150K *

Lead a dynamic team to enhance client partnerships, driving retention and growth for Fortune 500 and global clients. Your leadership will shape strategies, oversee renewals, and ensure exceptional ser...

United StatesRemote

Today

  •   8 - 10 years exp.  •   Healthcare

$125K - $150K *

Lead the charge in transforming client relationships into strategic partnerships. Guide a team of Strategic Account Executives and Managers to drive retention, revenue growth, and client satisfaction...

Today

  •   8 - 10 years exp.  •   Healthcare

$211K - $272K *

Transform your career by leading enterprise applications strategy and delivery. Collaborate with cross-functional teams to enhance processes, drive AI adoption, and ensure robust application architect...

United StatesRemote

Today

  •   5 - 7 years exp.  •   Information Technology

$125K - $150K *

Shape the future of business operations by defining and deploying strategic solutions. Lead cross-functional teams to enhance efficiency, establish success metrics, and foster an inclusive environment...

Pennsylvania, USRemote

1 week ago

  •   8 - 10 years exp.  •   Hospitality & Recreation

Frequently Asked Questions (FAQ)

  • What does a Director of Client Services do?question toggle

    A Director of Client Services leads client-facing service teams and helps ensure that delivery meets client needs and business objectives. Duties can include setting service standards, managing escalations, improving processes, tracking performance, and supporting retention and account growth.

  • What qualifications are typically required for Director, Client Services jobs?question toggle

    Requirements vary, but employers commonly look for substantial experience in client services, customer success, account management, or a related field, along with a record of team leadership. Communication, strategic thinking, relationship management, and service-operations skills are often important.

  • How much do Director, Client Services jobs pay?question toggle

    Compensation varies by employer, industry, location, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, including Director, Client Services opportunities that meet this threshold.

  • What industries hire Directors of Client Services?question toggle

    Organizations in technology, consulting, financial services, healthcare, marketing, and business services may hire Directors of Client Services. Responsibilities and client portfolios differ by industry.

  • What career paths can follow a Director of Client Services role?question toggle

    Potential next steps include vice president or executive roles in client experience, customer success, account management, service delivery, or operations. Advancement depends on experience, company structure, and business needs.