Director, Client Services Jobs

Explore Director, Client Services opportunities on Ladders, where professionals can find vetted roles paying $100,000 or more. These senior leaders shape the client experience, guide service teams, and build the relationships that support retention and business growth.

What Does a Director of Client Services Do?

A Director of Client Services oversees how an organization serves and supports its clients. Responsibilities may include setting service standards, managing client-facing teams, resolving escalations, improving processes, and aligning delivery with client goals. Depending on the company, the role may also involve account strategy, renewals, and identifying opportunities to expand partnerships.

Skills and Qualifications

Employers often seek candidates with experience leading client services, customer success, account management, or related teams. Strong communication, strategic planning, team leadership, problem-solving, and relationship-building skills are important. Familiarity with service metrics, budgets, CRM platforms, and the relevant industry can also be valuable. Requirements vary by employer and role.

Career Opportunities

Director, Client Services positions are available across industries such as technology, consulting, financial services, healthcare, marketing, and business services. The scope can range from leading a single service function to overseeing a large portfolio of clients and multiple teams. Experienced directors may advance to vice president or executive leadership roles in client experience, customer success, or operations.

Find Director, Client Services Jobs on Ladders

Browse vetted Director, Client Services jobs paying $100,000 or more on Ladders. Review role requirements, compare opportunities, and find leadership positions aligned with your experience and career goals.

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$80K - $95K *

Optimize operations by leading teams, managing budgets, and ensuring top-notch event execution across multiple venues while fostering a culture of safety and efficiency...

5 days ago

  •   5 - 7 years exp.  •   Hospitality & Recreation

$187K - $312K *

Lead the charge in developing and executing the US Consumer Solutions strategy, driving revenue growth and market relevance through collaboration with cross-functional teams and customer engagement in...

1 week ago

  •   11 - 15 years exp.  •   Finance & Insurance

$90K - $100K *

Elevate your career by driving global project operations and enhancing processes. Collaborate with teams across markets, manage budgets, and ensure compliance while leveraging your strong Excel skills...

5 days ago

  •   Less than 5 years exp.  •   Media

$160K - $230K *

Elevate your career by leading strategic planning initiatives, driving brand growth, and mentoring talent. Utilize your expertise in market trends and client management to deliver impactful results ac...

4 days ago

  •   8 - 10 years exp.  •   Media

$160K - $230K *

Drive strategic planning initiatives across multiple accounts, leveraging brand expertise and client management skills. Lead talent development and foster collaboration to deliver impactful results in...

5 days ago

  •   Less than 5 years exp.  •   Media

$100K - $120K *

Partner with us to drive revenue growth and strategic account management across a diverse portfolio. You'll own the full sales cycle, collaborate with cross-functional teams, and build lasting relatio...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$200K - $250K *

Join a team that's redefining healthcare analytics by leading strategic partnerships, developing measurement strategies, and driving innovative solutions across HCP and DTC campaigns to enhance commer...

5 days ago

  •   11 - 15 years exp.  •   Media

$180K - $220K *

Transform the corporate governance landscape by serving as a vital link between the Board of Directors and senior leadership, ensuring seamless communication and strategic execution in a dynamic envir...

6 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$210K - $265K *

Champion a transformative web experience by leading cross-functional teams to enhance customer engagement and drive measurable results. Shape the digital roadmap, prioritize initiatives, and ensure se...

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$125K - $150K *

Lead the transformation of marketing operations by enhancing efficiency, collaboration, and measurable impact through AI, automation, and data-driven insights, while overseeing strategic planning and...

5 days ago

  •   8 - 10 years exp.  •   Information Technology

$180K - $220K *

Oversee the strategic direction and performance of our Paid Social practice, leading a team to drive growth and innovation across platforms. Collaborate with leadership to shape best-in-class service...

1 week ago

  •   8 - 10 years exp.  •   Media

$150K - $180K *

Champion the evolution of paid social strategies, leading a dynamic team to drive performance and growth across diverse platforms. Shape best-in-class practices while collaborating with cross-function...

1 week ago

  •   8 - 10 years exp.  •   Media

$100K *

Elevate client relationships by leading a high-performing team to ensure flawless campaign execution and drive strategic growth in a dynamic creator economy...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Media

$160K - $200K *

Lead and innovate the Paid Social practice, driving strategy and performance across platforms. Collaborate with leadership to shape growth, build a high-performing team, and establish best-in-class st...

1 week ago

  •   8 - 10 years exp.  •   Media

$130K - $155K *

Champion innovation and operational excellence in our Room Control product line, driving growth and collaboration across building automation systems. Lead cross-functional teams to deliver cutting-edg...

Surrey, BCIn-Person

6 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$140K - $180K *

Empower clients by translating complex needs into tailored solutions, overseeing the full implementation arc from sales to deployment. Collaborate with teams to ensure seamless integration of innovati...

6 days ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$170K - $200K *

Empower a high-growth organization by leading operations strategy, enhancing client satisfaction, and driving efficiency through AI and automation. Collaborate with senior leadership to ensure financi...

United StatesRemote

Yesterday

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$125K - $150K *

Lead financial reporting and advisory for Global Markets, driving insights on performance, planning, and forecasting. Collaborate with business leaders to optimize financial strategies and support key...

Toronto, ONIn-Person

Yesterday

  •   5 - 7 years exp.  •   Finance & Insurance

$119K - $160K *

Empower brands to enhance digital experiences by leveraging Adobe Analytics and AEP. In this strategic role, you'll collaborate with clients to translate business goals into actionable insights, drivi...

Georgia, USRemote

2 weeks ago

  •   8 - 10 years exp.  •   Media

$95K - $100K *

Unlock potential by managing client accounts to deliver exceptional service. Drive client renewals, coordinate implementation processes, and ensure compliance while fostering strong relationships with...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

$165K - $185K *

Elevate enterprise applications and data management by leading a team to ensure reliable, secure, and compliant systems. Drive integration and support for core business processes while collaborating w...

Reposted 6 days ago

  •   8 - 10 years exp.  •   Information Technology

$184K - $265K *

Join a team that's shaping the future of go-to-market strategy and revenue planning. Lead initiatives across pricing, market segmentation, and sales productivity while driving impactful outcomes that...

2 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$110K - $130K *

Champion growth by developing strategic partnerships and recruiting independent agencies. Drive membership expansion through proactive relationship-building and market insights while collaborating wit...

1 week ago

  •   5 - 7 years exp.  •   Business Services

$150K - $180K *

Drive client success and growth by leading high-performing teams, enhancing relationships, and executing strategic initiatives. Collaborate with executives to translate vision into impactful results w...

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$150K - $180K *

Advance client partnerships by driving growth and leading high-performing teams. You'll translate strategy into results while fostering collaboration and innovation, ensuring strong client retention a...

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

Frequently Asked Questions (FAQ)

  • What does a Director of Client Services do?question toggle

    A Director of Client Services leads client-facing service teams and helps ensure that delivery meets client needs and business objectives. Duties can include setting service standards, managing escalations, improving processes, tracking performance, and supporting retention and account growth.

  • What qualifications are typically required for Director, Client Services jobs?question toggle

    Requirements vary, but employers commonly look for substantial experience in client services, customer success, account management, or a related field, along with a record of team leadership. Communication, strategic thinking, relationship management, and service-operations skills are often important.

  • How much do Director, Client Services jobs pay?question toggle

    Compensation varies by employer, industry, location, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, including Director, Client Services opportunities that meet this threshold.

  • What industries hire Directors of Client Services?question toggle

    Organizations in technology, consulting, financial services, healthcare, marketing, and business services may hire Directors of Client Services. Responsibilities and client portfolios differ by industry.

  • What career paths can follow a Director of Client Services role?question toggle

    Potential next steps include vice president or executive roles in client experience, customer success, account management, service delivery, or operations. Advancement depends on experience, company structure, and business needs.