Director, Client Services Jobs

Explore Director, Client Services opportunities on Ladders, where professionals can find vetted roles paying $100,000 or more. These senior leaders shape the client experience, guide service teams, and build the relationships that support retention and business growth.

What Does a Director of Client Services Do?

A Director of Client Services oversees how an organization serves and supports its clients. Responsibilities may include setting service standards, managing client-facing teams, resolving escalations, improving processes, and aligning delivery with client goals. Depending on the company, the role may also involve account strategy, renewals, and identifying opportunities to expand partnerships.

Skills and Qualifications

Employers often seek candidates with experience leading client services, customer success, account management, or related teams. Strong communication, strategic planning, team leadership, problem-solving, and relationship-building skills are important. Familiarity with service metrics, budgets, CRM platforms, and the relevant industry can also be valuable. Requirements vary by employer and role.

Career Opportunities

Director, Client Services positions are available across industries such as technology, consulting, financial services, healthcare, marketing, and business services. The scope can range from leading a single service function to overseeing a large portfolio of clients and multiple teams. Experienced directors may advance to vice president or executive leadership roles in client experience, customer success, or operations.

Find Director, Client Services Jobs on Ladders

Browse vetted Director, Client Services jobs paying $100,000 or more on Ladders. Review role requirements, compare opportunities, and find leadership positions aligned with your experience and career goals.

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$110K - $120K *

Champion innovative creative strategies that drive business growth and engagement. Collaborate with senior stakeholders to align vision with enterprise goals while leading a high-performing creative t...

Reposted 2 days ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$80K - $110K *

Transform your career by leading strategic growth initiatives and managing complex proposals. Collaborate with cross-functional teams to drive new business opportunities and ensure best practices are...

2 weeks ago

  •   5 - 7 years exp.  •   Media

$100K - $230K *

Lead the charge in developing integrated media strategies that drive client growth. Collaborate with cross-functional teams to transform insights into actionable plans, ensuring alignment with busines...

Today

  •   8 - 10 years exp.  •   Media

$100K - $120K *

Join a team that's focused on enhancing client delivery and relationship growth. Drive data-driven strategies and cross-functional collaboration to optimize post-sale operations, ensuring exceptional...

United StatesRemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$125K - $150K *

Empower transformation by leading a cohesive, tech-driven client enablement strategy. Drive operational excellence across multiple functions, fostering a culture of continuous improvement while enhanc...

North York, ONIn-Person

Yesterday

  •   8 - 10 years exp.  •   Finance & Insurance

$125K - $150K *

Lead the strategic transformation of client enablement in a dynamic contact center environment. Drive innovation across AI, workforce management, and operational excellence to enhance client experienc...

Toronto, ONIn-Person

Yesterday

  •   8 - 10 years exp.  •   Finance & Insurance

$125K - $150K *

Champion growth by optimizing payer partnerships and driving strategic initiatives. Collaborate with cross-functional teams to enhance contract performance and ensure operational excellence, while fos...

3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$120K - $155K *

Lead the charge in brand marketing and operations, ensuring effective audience engagement and strategic planning. Collaborate across teams to integrate brand initiatives, optimize performance, and dri...

6 days ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$95K *

Elevate your career by leading a skilled maintenance team, managing complex building systems, and ensuring smooth operations in a modern high-rise environment while implementing innovative maintenance...

Reposted 2 days ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$150K - $180K *

Lead the charge in overseeing a dynamic transaction management team, driving commercial real estate activities, and ensuring alignment with client goals while fostering staff development and operation...

United StatesRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$90K - $95K *

Champion the Family Preservation Services program, leading staff and fostering partnerships with community and governmental agencies while ensuring compliance with regulations and quality care for fam...

Reposted 2 days ago

  •   Less than 5 years exp.  •   Healthcare

$120K - $140K *

Lead the charge in innovative design strategies that elevate brand experiences across digital, print, and emerging technologies. Inspire teams to push creative boundaries while ensuring user-centered...

1 week ago

  •   8 - 10 years exp.  •   Media

$120K - $145K *

Join a team that's redefining pricing strategies and business analysis. As a key member, you'll develop competitive pricing models, analyze risks, and collaborate with finance and business development...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Staffing

$120K - $150K *

Lead strategic initiatives in enterprise business applications, enhancing processes and technology partnerships. Collaborate across functions to optimize application capabilities and ensure alignment...

3 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Lead the charge in client engagement and strategic consulting within the sports and entertainment sectors. Oversee project management, cultivate relationships, and drive innovative marketing strategie...

Today

  •   8 - 10 years exp.  •   Hospitality & Recreation

$110K - $130K *

Join our dynamic Property Consulting team to lead client engagements, drive strategic marketing initiatives, and cultivate relationships across the sports and entertainment sectors while mentoring jun...

Today

  •   8 - 10 years exp.  •   Hospitality & Recreation

$110K - $130K *

Empower client success by leading strategic consulting engagements in sports, music, and entertainment. Cultivate relationships, manage projects, and mentor teams to deliver exceptional results and dr...

Today

  •   8 - 10 years exp.  •   Hospitality & Recreation

$110K - $130K *

Drive strategic client relationships and lead complex consulting engagements in sports and entertainment. Oversee project management, mentor junior staff, and deliver high-quality insights to enhance...

Today

  •   8 - 10 years exp.  •   Hospitality & Recreation

$110K - $130K *

Join a team that's redefining client engagement in sports and entertainment. Lead strategic consulting projects, foster relationships, and mentor junior staff while ensuring client satisfaction and dr...

Today

  •   8 - 10 years exp.  •   Hospitality & Recreation

$110K - $130K *

Join a team that's shaping the future of client engagement in sports and entertainment. Lead strategic consulting projects, foster relationships, and drive innovative marketing solutions while mentori...

Today

  •   8 - 10 years exp.  •   Hospitality & Recreation

$68K - $110K *

Accelerate progress at the forefront of business development, driving growth through strategic initiatives, cross-functional collaboration, and impactful marketing efforts. Partner with experts to enh...

Reposted 2 days ago

  •   Less than 5 years exp.  •   Media

$187K - $210K *

Champion operational excellence by leading Product Operations, driving innovation, and optimizing workflows. Manage a dedicated team to enhance product delivery, streamline processes, and ensure align...

Austin, TXRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$100K - $110K *

Champion the design of sophisticated performance creator programs, partnering with top brands to turn intricate strategies into actionable roadmaps. Lead workshops and optimize creator engagement to d...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$150K - $180K *

Transform your career by driving new business growth in enterprise accounts. Leverage your expertise in IT sales to identify key opportunities, build trusted relationships, and deliver strategic solut...

United StatesRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$80K - $95K *

Transform client relationships by leading web initiatives and digital strategy across healthcare accounts, ensuring seamless collaboration among teams and elevating patient engagement for sustainable...

4 weeks ago

  •   Less than 5 years exp.  •   Healthcare

Frequently Asked Questions (FAQ)

  • What does a Director of Client Services do?question toggle

    A Director of Client Services leads client-facing service teams and helps ensure that delivery meets client needs and business objectives. Duties can include setting service standards, managing escalations, improving processes, tracking performance, and supporting retention and account growth.

  • What qualifications are typically required for Director, Client Services jobs?question toggle

    Requirements vary, but employers commonly look for substantial experience in client services, customer success, account management, or a related field, along with a record of team leadership. Communication, strategic thinking, relationship management, and service-operations skills are often important.

  • How much do Director, Client Services jobs pay?question toggle

    Compensation varies by employer, industry, location, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, including Director, Client Services opportunities that meet this threshold.

  • What industries hire Directors of Client Services?question toggle

    Organizations in technology, consulting, financial services, healthcare, marketing, and business services may hire Directors of Client Services. Responsibilities and client portfolios differ by industry.

  • What career paths can follow a Director of Client Services role?question toggle

    Potential next steps include vice president or executive roles in client experience, customer success, account management, service delivery, or operations. Advancement depends on experience, company structure, and business needs.