Director, Client Services Jobs

Explore Director, Client Services opportunities on Ladders, where professionals can find vetted roles paying $100,000 or more. These senior leaders shape the client experience, guide service teams, and build the relationships that support retention and business growth.

What Does a Director of Client Services Do?

A Director of Client Services oversees how an organization serves and supports its clients. Responsibilities may include setting service standards, managing client-facing teams, resolving escalations, improving processes, and aligning delivery with client goals. Depending on the company, the role may also involve account strategy, renewals, and identifying opportunities to expand partnerships.

Skills and Qualifications

Employers often seek candidates with experience leading client services, customer success, account management, or related teams. Strong communication, strategic planning, team leadership, problem-solving, and relationship-building skills are important. Familiarity with service metrics, budgets, CRM platforms, and the relevant industry can also be valuable. Requirements vary by employer and role.

Career Opportunities

Director, Client Services positions are available across industries such as technology, consulting, financial services, healthcare, marketing, and business services. The scope can range from leading a single service function to overseeing a large portfolio of clients and multiple teams. Experienced directors may advance to vice president or executive leadership roles in client experience, customer success, or operations.

Find Director, Client Services Jobs on Ladders

Browse vetted Director, Client Services jobs paying $100,000 or more on Ladders. Review role requirements, compare opportunities, and find leadership positions aligned with your experience and career goals.

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$90K - $262K *

Drive business growth by developing client relationships and identifying staffing opportunities. Collaborate with internal teams to enhance service offerings and represent the firm at industry events...

3 weeks ago

  •   8 - 10 years exp.  •   Legal & Accounting

$150K - $183K *

Advance client-centered health and benefits strategies by leading complex engagements, fostering relationships, and driving revenue growth. Utilize your expertise to innovate solutions, ensuring super...

Reposted 3 days ago

  •   8 - 10 years exp.  •   Finance & Insurance

$150K - $183K *

Lead the charge in designing and managing comprehensive health and benefits programs. Drive client strategy, foster relationships, and generate new business while ensuring superior service delivery an...

Reposted 3 days ago

  •   8 - 10 years exp.  •   Finance & Insurance

$150K - $183K *

Drive strategic partnerships to design and manage health and benefits programs. Lead client engagements while enhancing relationships and growing business through expert solutions and collaborative st...

Reposted 3 days ago

  •   8 - 10 years exp.  •   Finance & Insurance

$150K - $183K *

Lead the charge in designing and managing comprehensive health and benefits programs. Utilize your strategic insight to strengthen client relationships and drive revenue growth while mentoring teams t...

Reposted 3 days ago

  •   8 - 10 years exp.  •   Finance & Insurance

$100K - $130K *

Reimagine healthcare content strategy by leading innovative campaigns that engage diverse audiences. Leverage your expertise to create impactful, multi-channel content while navigating regulatory comp...

5 days ago

  •   5 - 7 years exp.  •   Media

$120K - $150K *

Unlock potential by originating and managing commercial mortgage and equity investments across Southern California and Las Vegas. Collaborate with a dynamic team to evaluate opportunities and drive st...

Newport Beach, CARemote

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$150K - $180K *

Join a team that's driving growth in commercial mortgage and equity investments. You'll source, underwrite, and manage loans while building relationships across Southern California and Las Vegas, cont...

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$150K - $195K *

Drive impactful analytics strategies by managing client expectations and delivering actionable insights. Collaborate across teams to develop KPIs and reporting methodologies that align with brand goal...

Yesterday

  •   Less than 5 years exp.  •   Media

$100K - $230K *

Lead the charge in driving growth across North America by engaging senior-level clients, navigating complex sales cycles, and leveraging your expertise in digital marketing and data collaboration to d...

Today

  •   5 - 7 years exp.  •   Media

$92K - $139K *

Lead operational excellence in a multi-site healthcare environment, ensuring compliance, efficiency, and quality in patient care. Drive strategic initiatives and foster collaboration across teams to e...

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$149K - $205K *

Innovate the digital customer experience landscape by leading AI-driven strategies and platforms. Collaborate across teams to enhance engagement, streamline operations, and redefine customer journeys...

2 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$149K - $205K *

Reimagine digital customer experiences by leading AI-driven strategies that enhance engagement, streamline operations, and transform workflows across global platforms, ensuring measurable business out...

2 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$149K - $205K *

Elevate the digital customer experience by leading AI-driven strategies and innovations. This role integrates marketing, technology, and data to enhance customer engagement and streamline operations a...

2 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$250K - $280K *

Lead the charge in transforming data into impactful business narratives. Collaborate with C-suite executives and stakeholders to drive strategic decisions, ensuring alignment between data insights and...

3 days ago

  •   Less than 5 years exp.  •   Business Services

$171K - $273K *

Shape the future of sales operations by leading a high-performing team focused on strategic business planning, capacity management, and performance analysis to drive growth and productivity across glo...

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$150K - $180K *

Accelerate growth by leading consultative sales in financial services, driving opportunities from initial contact to close. Collaborate with cross-functional teams to enhance client engagement and del...

Today

  •   8 - 10 years exp.  •   Enterprise Technology

$127K - $237K *

Pioneer innovative analytics systems as you transform complex data into intuitive and actionable insights. Lead R&D teams to design state-of-the-art user interfaces that drive business value for globa...

1 month ago

  •   5 - 7 years exp.  •   Media

$171K - $273K *

Empower revenue teams by building and leading a world-class Success Architecture team. Drive implementation, adoption, and technical credibility while fostering strategic partnerships across Product...

San Francisco, CARemote

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$210K - $240K *

Elevate your career by leading and optimizing Workday HCM practices, ensuring excellence in project delivery, client satisfaction, and team performance while managing complex client needs and driving...

United StatesRemote

4 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$120K - $145K *

Champion consumer experience by leading a new function that enhances product journeys, drives engagement, and fosters loyalty through actionable insights and strategic initiatives, directly impacting...

3 weeks ago

  •   8 - 10 years exp.  •   Food & Beverages

$110K - $130K *

Accelerate progress at People & Culture operations, ensuring strategic support and innovative programs to enhance employee experience and business alignment while fostering strong leadership and opera...

Burnaby, BCIn-Person

1 month ago

  •   8 - 10 years exp.  •   Information Technology

$110K - $130K *

Lead the charge in enhancing customer operations by optimizing service delivery, managing order processes, and fostering cross-functional collaboration to ensure exceptional customer experiences in a...

1 week ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$110K - $130K *

Lead the Guest Services department to ensure exceptional guest experiences across multiple locations. Manage operations, develop team members, and oversee events while maintaining high service standar...

3 weeks ago

  •   8 - 10 years exp.  •   Media

$100K *

Join our therapy team to enhance client outcomes through effective supervision, collaboration, and innovative behavior analytic strategies. Drive growth and stability while ensuring compliance with tr...

1 week ago

  •   Less than 5 years exp.  •   Healthcare

Frequently Asked Questions (FAQ)

  • What does a Director of Client Services do?question toggle

    A Director of Client Services leads client-facing service teams and helps ensure that delivery meets client needs and business objectives. Duties can include setting service standards, managing escalations, improving processes, tracking performance, and supporting retention and account growth.

  • What qualifications are typically required for Director, Client Services jobs?question toggle

    Requirements vary, but employers commonly look for substantial experience in client services, customer success, account management, or a related field, along with a record of team leadership. Communication, strategic thinking, relationship management, and service-operations skills are often important.

  • How much do Director, Client Services jobs pay?question toggle

    Compensation varies by employer, industry, location, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, including Director, Client Services opportunities that meet this threshold.

  • What industries hire Directors of Client Services?question toggle

    Organizations in technology, consulting, financial services, healthcare, marketing, and business services may hire Directors of Client Services. Responsibilities and client portfolios differ by industry.

  • What career paths can follow a Director of Client Services role?question toggle

    Potential next steps include vice president or executive roles in client experience, customer success, account management, service delivery, or operations. Advancement depends on experience, company structure, and business needs.