Director, Client Services Jobs

Explore Director, Client Services opportunities on Ladders, where professionals can find vetted roles paying $100,000 or more. These senior leaders shape the client experience, guide service teams, and build the relationships that support retention and business growth.

What Does a Director of Client Services Do?

A Director of Client Services oversees how an organization serves and supports its clients. Responsibilities may include setting service standards, managing client-facing teams, resolving escalations, improving processes, and aligning delivery with client goals. Depending on the company, the role may also involve account strategy, renewals, and identifying opportunities to expand partnerships.

Skills and Qualifications

Employers often seek candidates with experience leading client services, customer success, account management, or related teams. Strong communication, strategic planning, team leadership, problem-solving, and relationship-building skills are important. Familiarity with service metrics, budgets, CRM platforms, and the relevant industry can also be valuable. Requirements vary by employer and role.

Career Opportunities

Director, Client Services positions are available across industries such as technology, consulting, financial services, healthcare, marketing, and business services. The scope can range from leading a single service function to overseeing a large portfolio of clients and multiple teams. Experienced directors may advance to vice president or executive leadership roles in client experience, customer success, or operations.

Find Director, Client Services Jobs on Ladders

Browse vetted Director, Client Services jobs paying $100,000 or more on Ladders. Review role requirements, compare opportunities, and find leadership positions aligned with your experience and career goals.

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$136K - $180K *

Drive strategic initiatives across a key business vertical, connecting priorities to enterprise goals. Lead and mentor a team of strategists, fostering collaboration and innovation to enhance brand gr...

Today

  •   8 - 10 years exp.  •   Media

$120K - $145K *

Lead the charge in operational excellence by overseeing strategic initiatives, managing diverse teams, and driving performance across multiple facilities. Foster a culture of continuous improvement wh...

Today

  •   8 - 10 years exp.  •   Business Services

$121K - $194K *

Drive impactful paid social media strategies while leading a dynamic team. Collaborate with clients and internal teams to optimize campaigns, foster creativity, and achieve brand objectives in a fast...

1 week ago

  •   5 - 7 years exp.  •   Media

$180K - $236K *

Accelerate progress at the intersection of operations and strategy, driving cross-functional excellence and optimizing processes to enhance provider operations and experience. Collaborate with leaders...

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$179K - $280K *

Lead the charge in shaping and executing a global social marketing strategy that drives measurable impact across diverse audiences, leveraging deep expertise and innovative approaches to elevate brand...

6 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$157K - $185K *

Join a team that's redefining project management in commercial real estate. Lead complex initiatives, drive business development, and foster collaboration across diverse sectors while ensuring excepti...

1 week ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$110K - $130K *

Transform client strategies by leading a team to deliver consistent, impactful technology solutions. Engage with executives to identify needs, champion AI initiatives, and drive new offerings from con...

1 week ago

  •   Less than 5 years exp.  •   Technical Services

$175K - $185K *

Transform client communications through innovative design leadership, ensuring excellence in planning and execution. Collaborate with teams to deliver culturally relevant, effective strategies that en...

Yesterday

  •   8 - 10 years exp.  •   Media

$100K - $110K *

Elevate client experiences by managing onboarding and relationships for high-net-worth clients. Collaborate with teams to ensure seamless service delivery while maintaining compliance and enhancing op...

2 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$200K *

Lead the charge in innovative media strategies, guiding teams to leverage OOH opportunities while ensuring client satisfaction and profitability through strategic insights and collaboration...

5 days ago

  •   11 - 15 years exp.  •   Media

$145K - $190K *

Shape the future of marketing analytics by leading teams, driving innovative methodologies, and managing data insights. Collaborate across functions to deliver actionable strategies and support busine...

5 days ago

  •   8 - 10 years exp.  •   Media

$110K - $130K *

Accelerate progress at strategic customer accounts by driving revenue growth and retention. Build senior relationships, manage account strategies, and ensure customer satisfaction while collaborating...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Champion customer relationships and drive revenue growth by managing a portfolio of strategic accounts. Leverage your expertise to enhance customer satisfaction and retention while collaborating with...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Empower your career by driving revenue growth and retention for strategic accounts. Build strong relationships, lead sales initiatives, and collaborate across teams to enhance customer satisfaction an...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Drive organizational excellence by leading and developing management teams, translating strategic goals into actionable plans, and fostering a culture of accountability and continuous improvement acro...

3 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$150K *

Shape innovative strategies that drive brand success through insightful communication and market intelligence. Collaborate with clients to deliver award-winning solutions and elevate agency standards...

Today

  •   8 - 10 years exp.  •   Media

$130K - $150K *

Lead the development of innovative brand communication strategies, collaborating with teams to connect brands and audiences. Drive insights-led campaigns using proprietary tools, ensuring alignment ac...

5 days ago

  •   5 - 7 years exp.  •   Media

$130K - $150K *

Take ownership of strategic direction for brand communications, leveraging cultural and market insights to craft innovative, award-winning strategies that drive client success and enhance agency reput...

5 days ago

  •   8 - 10 years exp.  •   Media

$135K - $155K *

Elevate digital innovation as a leader in strategy, growth, and client relationships. Shape comprehensive campaigns across channels, leveraging enterprise technology insights to drive measurable busin...

4 weeks ago

  •   8 - 10 years exp.  •   Business Services

$135K - $155K *

Lead the charge in shaping and scaling transformative digital strategies while driving business growth, overseeing high-profile campaigns, and elevating client relationships within the tech industry...

4 weeks ago

  •   8 - 10 years exp.  •   Business Services

$200K - $230K *

Lead the comprehensive marketing function, driving customer growth through integrated strategies across brand, retail, digital, and lifecycle marketing, while optimizing performance and maintaining br...

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$110K - $130K *

Drive compliance excellence by leading enterprise-wide programs, ensuring adherence to legal standards, and protecting privacy rights. Collaborate with cross-functional teams to foster a culture of et...

2 weeks ago

  •   5 - 7 years exp.  •   Hospitals & Medical Centers

$200K - $222K *

Partner with us to lead transformative strategies and inspire teams, driving client success and agency growth through innovative solutions and strong relationships across departments...

5 days ago

  •   8 - 10 years exp.  •   Media

$200K - $320K *

Join a team that's driving revenue growth by leading sales initiatives, mentoring talent, and fostering strategic partnerships to enhance customer satisfaction and achieve financial goals in a dynamic...

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$140K - $160K *

Transform credit management by leading a dynamic team, fostering relationships with small business owners, and driving strategic initiatives to meet sales and credit targets in a collaborative environ...

2 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

Frequently Asked Questions (FAQ)

  • What does a Director of Client Services do?question toggle

    A Director of Client Services leads client-facing service teams and helps ensure that delivery meets client needs and business objectives. Duties can include setting service standards, managing escalations, improving processes, tracking performance, and supporting retention and account growth.

  • What qualifications are typically required for Director, Client Services jobs?question toggle

    Requirements vary, but employers commonly look for substantial experience in client services, customer success, account management, or a related field, along with a record of team leadership. Communication, strategic thinking, relationship management, and service-operations skills are often important.

  • How much do Director, Client Services jobs pay?question toggle

    Compensation varies by employer, industry, location, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, including Director, Client Services opportunities that meet this threshold.

  • What industries hire Directors of Client Services?question toggle

    Organizations in technology, consulting, financial services, healthcare, marketing, and business services may hire Directors of Client Services. Responsibilities and client portfolios differ by industry.

  • What career paths can follow a Director of Client Services role?question toggle

    Potential next steps include vice president or executive roles in client experience, customer success, account management, service delivery, or operations. Advancement depends on experience, company structure, and business needs.