Director, Client Services Jobs

Explore Director, Client Services opportunities on Ladders, where professionals can find vetted roles paying $100,000 or more. These senior leaders shape the client experience, guide service teams, and build the relationships that support retention and business growth.

What Does a Director of Client Services Do?

A Director of Client Services oversees how an organization serves and supports its clients. Responsibilities may include setting service standards, managing client-facing teams, resolving escalations, improving processes, and aligning delivery with client goals. Depending on the company, the role may also involve account strategy, renewals, and identifying opportunities to expand partnerships.

Skills and Qualifications

Employers often seek candidates with experience leading client services, customer success, account management, or related teams. Strong communication, strategic planning, team leadership, problem-solving, and relationship-building skills are important. Familiarity with service metrics, budgets, CRM platforms, and the relevant industry can also be valuable. Requirements vary by employer and role.

Career Opportunities

Director, Client Services positions are available across industries such as technology, consulting, financial services, healthcare, marketing, and business services. The scope can range from leading a single service function to overseeing a large portfolio of clients and multiple teams. Experienced directors may advance to vice president or executive leadership roles in client experience, customer success, or operations.

Find Director, Client Services Jobs on Ladders

Browse vetted Director, Client Services jobs paying $100,000 or more on Ladders. Review role requirements, compare opportunities, and find leadership positions aligned with your experience and career goals.

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$130K - $150K *

Lead the charge in developing and implementing customer strategies to enhance retention and growth, collaborating with teams to align with corporate goals and market trends while driving client-specif...

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$140K - $180K *

Shape the future of client relationships by driving growth and retention strategies, collaborating with teams, and analyzing market trends to enhance service offerings and align with corporate goals...

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$165K - $180K *

Strategize customer retention and growth by developing tailored strategies, analyzing market trends, and collaborating with teams to enhance client relationships and drive corporate objectives. Lead i...

4 weeks ago

  •   5 - 7 years exp.  •   Business Services

$165K - $180K *

Develop and implement customer strategies to enhance retention and growth, collaborating with teams to align with corporate goals and market trends while driving client-specific programs and evaluatin...

4 weeks ago

  •   5 - 7 years exp.  •   Business Services

$165K - $180K *

Join a dynamic team to drive client growth and retention strategies, collaborating across departments to enhance customer relationships and market positioning while evaluating program results for stra...

4 weeks ago

  •   5 - 7 years exp.  •   Business Services

$72K - $90K *

Lead the charge in driving market growth by building strategic partnerships with property owners and developers. Manage outreach and deal execution while collaborating with internal teams to unlock re...

1 week ago

  •   Less than 5 years exp.  •   Media

$136K - $180K *

Drive strategic initiatives across a key business vertical, connecting priorities to enterprise goals. Lead and mentor a team of strategists, fostering collaboration and innovation to enhance brand gr...

Today

  •   8 - 10 years exp.  •   Media

$121K - $194K *

Drive impactful paid social media strategies while leading a dynamic team. Collaborate with clients and internal teams to optimize campaigns, foster creativity, and achieve brand objectives in a fast...

1 week ago

  •   5 - 7 years exp.  •   Media

$180K - $236K *

Accelerate progress at the intersection of operations and strategy, driving cross-functional excellence and optimizing processes to enhance provider operations and experience. Collaborate with leaders...

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$157K - $185K *

Join a team that's redefining project management in commercial real estate. Lead complex initiatives, drive business development, and foster collaboration across diverse sectors while ensuring excepti...

1 week ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$110K - $130K *

Transform client strategies by leading a team to deliver consistent, impactful technology solutions. Engage with executives to identify needs, champion AI initiatives, and drive new offerings from con...

1 week ago

  •   Less than 5 years exp.  •   Technical Services

$175K - $185K *

Transform client communications through innovative design leadership, ensuring excellence in planning and execution. Collaborate with teams to deliver culturally relevant, effective strategies that en...

Yesterday

  •   8 - 10 years exp.  •   Media

$100K - $110K *

Elevate client experiences by managing onboarding and relationships for high-net-worth clients. Collaborate with teams to ensure seamless service delivery while maintaining compliance and enhancing op...

3 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$200K *

Lead the charge in innovative media strategies, guiding teams to leverage OOH opportunities while ensuring client satisfaction and profitability through strategic insights and collaboration...

5 days ago

  •   11 - 15 years exp.  •   Media

$145K - $190K *

Shape the future of marketing analytics by leading teams, driving innovative methodologies, and managing data insights. Collaborate across functions to deliver actionable strategies and support busine...

5 days ago

  •   8 - 10 years exp.  •   Media

$110K - $130K *

Accelerate progress at strategic customer accounts by driving revenue growth and retention. Build senior relationships, manage account strategies, and ensure customer satisfaction while collaborating...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Champion customer relationships and drive revenue growth by managing a portfolio of strategic accounts. Leverage your expertise to enhance customer satisfaction and retention while collaborating with...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Empower your career by driving revenue growth and retention for strategic accounts. Build strong relationships, lead sales initiatives, and collaborate across teams to enhance customer satisfaction an...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Drive organizational excellence by leading and developing management teams, translating strategic goals into actionable plans, and fostering a culture of accountability and continuous improvement acro...

3 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$150K *

Shape innovative strategies that drive brand success through insightful communication and market intelligence. Collaborate with clients to deliver award-winning solutions and elevate agency standards...

Today

  •   8 - 10 years exp.  •   Media

$130K - $150K *

Lead the development of innovative brand communication strategies, collaborating with teams to connect brands and audiences. Drive insights-led campaigns using proprietary tools, ensuring alignment ac...

5 days ago

  •   5 - 7 years exp.  •   Media

$130K - $150K *

Take ownership of strategic direction for brand communications, leveraging cultural and market insights to craft innovative, award-winning strategies that drive client success and enhance agency reput...

5 days ago

  •   8 - 10 years exp.  •   Media

$135K - $155K *

Elevate digital innovation as a leader in strategy, growth, and client relationships. Shape comprehensive campaigns across channels, leveraging enterprise technology insights to drive measurable busin...

4 weeks ago

  •   8 - 10 years exp.  •   Business Services

$135K - $155K *

Lead the charge in shaping and scaling transformative digital strategies while driving business growth, overseeing high-profile campaigns, and elevating client relationships within the tech industry...

4 weeks ago

  •   8 - 10 years exp.  •   Business Services

$200K - $230K *

Lead the comprehensive marketing function, driving customer growth through integrated strategies across brand, retail, digital, and lifecycle marketing, while optimizing performance and maintaining br...

Reposted 4 weeks ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

Frequently Asked Questions (FAQ)

  • What does a Director of Client Services do?question toggle

    A Director of Client Services leads client-facing service teams and helps ensure that delivery meets client needs and business objectives. Duties can include setting service standards, managing escalations, improving processes, tracking performance, and supporting retention and account growth.

  • What qualifications are typically required for Director, Client Services jobs?question toggle

    Requirements vary, but employers commonly look for substantial experience in client services, customer success, account management, or a related field, along with a record of team leadership. Communication, strategic thinking, relationship management, and service-operations skills are often important.

  • How much do Director, Client Services jobs pay?question toggle

    Compensation varies by employer, industry, location, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, including Director, Client Services opportunities that meet this threshold.

  • What industries hire Directors of Client Services?question toggle

    Organizations in technology, consulting, financial services, healthcare, marketing, and business services may hire Directors of Client Services. Responsibilities and client portfolios differ by industry.

  • What career paths can follow a Director of Client Services role?question toggle

    Potential next steps include vice president or executive roles in client experience, customer success, account management, service delivery, or operations. Advancement depends on experience, company structure, and business needs.