Director, Client Services Jobs

Explore Director, Client Services opportunities on Ladders, where professionals can find vetted roles paying $100,000 or more. These senior leaders shape the client experience, guide service teams, and build the relationships that support retention and business growth.

What Does a Director of Client Services Do?

A Director of Client Services oversees how an organization serves and supports its clients. Responsibilities may include setting service standards, managing client-facing teams, resolving escalations, improving processes, and aligning delivery with client goals. Depending on the company, the role may also involve account strategy, renewals, and identifying opportunities to expand partnerships.

Skills and Qualifications

Employers often seek candidates with experience leading client services, customer success, account management, or related teams. Strong communication, strategic planning, team leadership, problem-solving, and relationship-building skills are important. Familiarity with service metrics, budgets, CRM platforms, and the relevant industry can also be valuable. Requirements vary by employer and role.

Career Opportunities

Director, Client Services positions are available across industries such as technology, consulting, financial services, healthcare, marketing, and business services. The scope can range from leading a single service function to overseeing a large portfolio of clients and multiple teams. Experienced directors may advance to vice president or executive leadership roles in client experience, customer success, or operations.

Find Director, Client Services Jobs on Ladders

Browse vetted Director, Client Services jobs paying $100,000 or more on Ladders. Review role requirements, compare opportunities, and find leadership positions aligned with your experience and career goals.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
Locations
caret down
More
1
caret down

$150K - $180K *

Transform the accounting landscape by leading a dynamic team, ensuring operational excellence and compliance while driving strategic financial initiatives across multiple revenue-generating entities...

Yesterday

  •   5 - 7 years exp.  •   Media

$110K - $130K *

Lead a dynamic team in delivering cost consulting services across diverse projects. Collaborate with senior management to enhance performance, drive business development, and ensure client satisfactio...

Toronto, ONIn-Person

2 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$125K - $150K *

Lead the charge in transforming client relations through strategic vision, exceptional service, and team development. Drive performance and growth in a dynamic environment, fostering lasting client re...

1 week ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$100K - $120K *

Lead the organization in fiscal, operational, and program development areas, ensuring effective management and community relations while fostering a positive environment for staff and residents...

2 days ago

  •   5 - 7 years exp.  •   Hospitals & Medical Centers

$106K - $170K *

Take ownership of engagement strategy across key brands, shaping audience experiences and translating insights into actionable direction for clients. Lead integrated teams, manage senior client relati...

1 week ago

  •   8 - 10 years exp.  •   Media

$140K - $155K *

Lead and optimize studio production teams to enhance efficiency, manage resources, and ensure high-quality delivery of dubbing and audio localization projects while fostering collaboration across depa...

6 days ago

  •   5 - 7 years exp.  •   Media

$80K - $154K *

Strategize and lead client services to enhance business performance, drive operational excellence, and ensure client satisfaction across diverse teams and portfolios. Foster talent development and ris...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$150K - $170K *

Unlock potential by leading performance intelligence across diverse media channels. Synthesize data into strategic insights, optimize cross-channel efforts, and drive measurable business outcomes thro...

1 week ago

  •   8 - 10 years exp.  •   Media

$125K - $140K *

Unlock potential by leading innovative media strategies and outreach efforts, driving earned media coverage across diverse platforms. Collaborate with teams to craft compelling narratives and mentor t...

2 weeks ago

  •   5 - 7 years exp.  •   Media

$140K - $210K *

Empower a dynamic team to deliver exceptional workplace experiences for a leading AI client. Oversee operations, manage client relationships, and ensure top-tier service standards while fostering a cu...

1 week ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$150K - $180K *

Champion operational excellence in AI server repair, leading strategic initiatives, driving continuous improvement, and ensuring compliance while managing P&L and fostering cross-functional collaborat...

6 days ago

  •   11 - 15 years exp.  •   Information Technology

$175K - $200K *

Empower client success by managing senior relationships and driving growth strategies. Lead cross-functional teams to deliver measurable outcomes, enhance client engagement, and foster a culture of ac...

2 weeks ago

  •   11 - 15 years exp.  •   Media

$95K - $120K *

Deliver integrated digital media strategies for healthcare clients, leading planning discussions and optimizing campaigns across various channels. Collaborate with cross-functional teams to ensure ali...

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$71K - $90K *

Champion client success by leading project delivery and fostering strong relationships. Manage timelines, budgets, and cross-functional teams to ensure high-quality execution of integrated campaigns w...

Today

  •   Less than 5 years exp.  •   Media

$125K - $150K *

Unlock potential by leading a high-performing team to drive customer retention and growth for a $100M portfolio. Leverage strategic insights and data to enhance client relationships and ensure maximum...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$105K - $120K *

Elevate project management excellence by leading a dynamic team, ensuring high-quality execution across flagship accounts, and driving operational efficiency through strategic oversight and collaborat...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $120K *

Drive customer success by owning strategic relationships with key clients, managing their journey from strategy to execution. Collaborate with teams to ensure growth and retention while delivering mea...

Reposted 5 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Grow relationships with high-value client accounts while leading multidisciplinary teams to deliver integrated marketing strategies. Ensure quality execution, financial performance, and overall succes...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Media

$110K - $130K *

Lead the charge in delivering exceptional client services for high-value accounts. Develop integrated marketing strategies, oversee multidisciplinary teams, and drive account growth while ensuring qua...

Lanham, MDRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Media

$150K - $190K *

Drive client success by managing accounts, optimizing savings programs, and collaborating with C-level stakeholders. Lead a team to resolve complex issues and enhance operational efficiency through da...

3 weeks ago

  •   8 - 10 years exp.  •   Business Services

$150K - $175K *

Champion client growth by nurturing relationships and driving retention for high-value accounts, ensuring expansion within luxury brands. Collaborate with teams to enhance client engagement and revenu...

3 weeks ago

  •   8 - 10 years exp.  •   Media

$178K - $220K *

Drive strategic growth and operational excellence in compliance services, overseeing Payments, SOC, and Federal practices. Lead client relationships, enhance service delivery, and cultivate a high-per...

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$100K *

Lead the charge in executing innovative digital strategies for advocacy campaigns, managing client relationships, and mentoring junior staff to drive impactful results in a fast-paced environment...

Yesterday

  •   Less than 5 years exp.  •   Media

$90K *

Lead the charge in operationalizing global projects, ensuring compliance and efficiency across teams. Collaborate with local markets and manage budgets while enhancing processes and reporting for seam...

5 days ago

  •   Less than 5 years exp.  •   Media

$110K - $130K *

Drive exceptional client service by managing institutional client relationships, resolving complex inquiries, and collaborating across teams to enhance the client experience and ensure seamless operat...

1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

Frequently Asked Questions (FAQ)

  • What does a Director of Client Services do?question toggle

    A Director of Client Services leads client-facing service teams and helps ensure that delivery meets client needs and business objectives. Duties can include setting service standards, managing escalations, improving processes, tracking performance, and supporting retention and account growth.

  • What qualifications are typically required for Director, Client Services jobs?question toggle

    Requirements vary, but employers commonly look for substantial experience in client services, customer success, account management, or a related field, along with a record of team leadership. Communication, strategic thinking, relationship management, and service-operations skills are often important.

  • How much do Director, Client Services jobs pay?question toggle

    Compensation varies by employer, industry, location, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, including Director, Client Services opportunities that meet this threshold.

  • What industries hire Directors of Client Services?question toggle

    Organizations in technology, consulting, financial services, healthcare, marketing, and business services may hire Directors of Client Services. Responsibilities and client portfolios differ by industry.

  • What career paths can follow a Director of Client Services role?question toggle

    Potential next steps include vice president or executive roles in client experience, customer success, account management, service delivery, or operations. Advancement depends on experience, company structure, and business needs.