Director, Client Services Jobs

Explore Director, Client Services opportunities on Ladders, where professionals can find vetted roles paying $100,000 or more. These senior leaders shape the client experience, guide service teams, and build the relationships that support retention and business growth.

What Does a Director of Client Services Do?

A Director of Client Services oversees how an organization serves and supports its clients. Responsibilities may include setting service standards, managing client-facing teams, resolving escalations, improving processes, and aligning delivery with client goals. Depending on the company, the role may also involve account strategy, renewals, and identifying opportunities to expand partnerships.

Skills and Qualifications

Employers often seek candidates with experience leading client services, customer success, account management, or related teams. Strong communication, strategic planning, team leadership, problem-solving, and relationship-building skills are important. Familiarity with service metrics, budgets, CRM platforms, and the relevant industry can also be valuable. Requirements vary by employer and role.

Career Opportunities

Director, Client Services positions are available across industries such as technology, consulting, financial services, healthcare, marketing, and business services. The scope can range from leading a single service function to overseeing a large portfolio of clients and multiple teams. Experienced directors may advance to vice president or executive leadership roles in client experience, customer success, or operations.

Find Director, Client Services Jobs on Ladders

Browse vetted Director, Client Services jobs paying $100,000 or more on Ladders. Review role requirements, compare opportunities, and find leadership positions aligned with your experience and career goals.

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$150K - $180K *

Drive strategic clinical operations and program development to enhance patient outcomes. Lead a multidisciplinary team, ensuring compliance and effective care coordination across acute and post-acute...

United StatesRemote

Today

  •   8 - 10 years exp.  •   Healthcare

$87K - $120K *

Elevate customer success by managing IT projects, driving business development, and ensuring seamless platform integration for enterprise clients, enhancing satisfaction and ROI through effective solu...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$142K - $234K *

Shape the future of technology risk management by leading initiatives that enhance security, resilience, and innovation. Collaborate with cross-functional teams to embed risk practices and drive scala...

California, USRemote

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$150K *

Drive effective claims management and data analytics to enhance risk operations across diverse property portfolios, ensuring compliance and supporting strategic decision-making in a collaborative envi...

New York, NYRemote

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$93K - $150K *

Drive impactful market research initiatives by leading client relationships, managing complex projects, and mentoring teams. Collaborate with stakeholders to deliver strategic insights that enhance de...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$110K - $130K *

Take ownership of customer-facing products that enhance user journeys. Drive growth through experimentation and data analysis, maximizing conversion and retention while partnering with cross-functiona...

United StatesRemote

1 month ago

  •   Less than 5 years exp.  •   Energy & Utilities

$150K - $180K *

Lead the charge in strategic financial planning and analysis, driving enterprise-wide budgeting, forecasting, and performance insights to optimize business outcomes and support executive decision-maki...

RemoteRemote

3 weeks ago

  •   11 - 15 years exp.  •   Finance & Insurance

$100K - $120K *

Transform the sales landscape by owning the full cycle in enterprise accounts, driving compliance solutions, and building trusted partnerships with key stakeholders in cybersecurity and regulatory fra...

Atlanta, GARemote

Today

  •   8 - 10 years exp.  •   Information Technology

$217K - $310K *

Elevate your career by leading investor relations and strategic finance initiatives. Collaborate with executives to craft compelling narratives, build investor relationships, and drive impactful finan...

United StatesRemote

1 week ago

  •   11 - 15 years exp.  •   Information Technology

$132K - $174K *

Shape the future of environmental consulting by leading complex projects, fostering client relationships, and driving strategic initiatives. Collaborate with multidisciplinary teams to ensure excellen...

RemoteRemote

4 days ago

  •   11 - 15 years exp.  •   Energy & Utilities

$150K - $175K *

Lead the charge in managing client-facing security operations, overseeing a high-performing team, and acting as a trusted advisor. Drive incident response, tool management, and process improvement to...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$252K - $315K *

Champion psychiatric practice excellence by developing standards and frameworks to enhance clinician support, patient outcomes, and operational quality. Collaborate with leadership to implement eviden...

New York, NYRemote

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$203K - $304K *

Champion innovative operational strategies in clinical research, driving excellence in bid defense meetings and proposal development. Collaborate with cross-functional teams to enhance study execution...

United StatesRemote

2 weeks ago

  •   15+ years exp.  •   Healthcare

$196K - $210K *

Partner with us to shape the future of semiconductor workforce development by aligning industry needs with educational strategies, fostering partnerships, and leading initiatives that ensure technical...

United StatesRemote

Reposted yesterday

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$147K - $220K *

Optimize project delivery by leading clinical study initiatives, ensuring quality, budget, and timelines are met. Collaborate with teams and clients to drive success in complex global trials while man...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$140K - $175K *

Empower Apollo's frontier partnerships by deepening collaborations with AI-native platforms and foundation model companies. Analyze the evolving landscape and drive monetization strategies while build...

United StatesRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$150K - $180K *

Inspire patient recruitment strategies by leading a dynamic team, collaborating with senior management, and leveraging innovative tools to enhance enrollment across clinical trials while ensuring dive...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$280K - $400K *

Empower engineering excellence by leading a growing team to deliver high-quality software solutions while fostering collaboration across teams and ensuring operational scalability...

United StatesRemote

Reposted yesterday

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Join a team that's dedicated to optimizing healthcare delivery through strategic leadership in Utilization Management. Drive excellence in clinical care and operational outcomes while ensuring complia...

Englewood, CORemote

2 weeks ago

  •   Less than 5 years exp.  •   Hospitals & Medical Centers

$164K - $305K *

Lead the charge in developing strategic relationships with C-suite executives to drive growth, retention, and value realization across complex health systems, ensuring integrated solutions and measura...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$110K - $135K *

Champion the future of AI data applications by driving product strategy, managing roadmaps, and enhancing user experiences. Collaborate with cross-functional teams to deliver high-quality solutions th...

CanadaRemote

3 weeks ago

  •   Less than 5 years exp.  •   Business Services

$134K - $230K *

Join a dynamic team as you lead the strategy and execution of innovative consumer payment solutions, driving growth and engagement through targeted rewards and offers while collaborating across multip...

Eden Prairie, MNRemote

2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$106K - $151K *

Accelerate your career by driving IoT solutions for small to medium businesses. Engage with diverse industries, manage complex sales processes, and build lasting relationships while contributing to im...

RemoteRemote

Yesterday

  •   Less than 5 years exp.  •   Enterprise Technology

$130K - $160K *

Lead new business initiatives across the Central and Eastern U.S. by managing complex enterprise sales cycles in healthcare technology, driving growth through strategic partnerships and collaboration...

Boston, MARemote

Reposted today

  •   5 - 7 years exp.  •   Staffing

$78K - $126K *

Join a dynamic team providing advisory services in energy, infrastructure, and economic development. Contribute to project development and support while building meaningful relationships in a collabor...

Madison, WIRemote

Reposted 6 days ago

  •   Less than 5 years exp.  •   Legal & Accounting

Frequently Asked Questions (FAQ)

  • What does a Director of Client Services do?question toggle

    A Director of Client Services leads client-facing service teams and helps ensure that delivery meets client needs and business objectives. Duties can include setting service standards, managing escalations, improving processes, tracking performance, and supporting retention and account growth.

  • What qualifications are typically required for Director, Client Services jobs?question toggle

    Requirements vary, but employers commonly look for substantial experience in client services, customer success, account management, or a related field, along with a record of team leadership. Communication, strategic thinking, relationship management, and service-operations skills are often important.

  • How much do Director, Client Services jobs pay?question toggle

    Compensation varies by employer, industry, location, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, including Director, Client Services opportunities that meet this threshold.

  • What industries hire Directors of Client Services?question toggle

    Organizations in technology, consulting, financial services, healthcare, marketing, and business services may hire Directors of Client Services. Responsibilities and client portfolios differ by industry.

  • What career paths can follow a Director of Client Services role?question toggle

    Potential next steps include vice president or executive roles in client experience, customer success, account management, service delivery, or operations. Advancement depends on experience, company structure, and business needs.