Director, Client Services Jobs

Explore Director, Client Services opportunities on Ladders, where professionals can find vetted roles paying $100,000 or more. These senior leaders shape the client experience, guide service teams, and build the relationships that support retention and business growth.

What Does a Director of Client Services Do?

A Director of Client Services oversees how an organization serves and supports its clients. Responsibilities may include setting service standards, managing client-facing teams, resolving escalations, improving processes, and aligning delivery with client goals. Depending on the company, the role may also involve account strategy, renewals, and identifying opportunities to expand partnerships.

Skills and Qualifications

Employers often seek candidates with experience leading client services, customer success, account management, or related teams. Strong communication, strategic planning, team leadership, problem-solving, and relationship-building skills are important. Familiarity with service metrics, budgets, CRM platforms, and the relevant industry can also be valuable. Requirements vary by employer and role.

Career Opportunities

Director, Client Services positions are available across industries such as technology, consulting, financial services, healthcare, marketing, and business services. The scope can range from leading a single service function to overseeing a large portfolio of clients and multiple teams. Experienced directors may advance to vice president or executive leadership roles in client experience, customer success, or operations.

Find Director, Client Services Jobs on Ladders

Browse vetted Director, Client Services jobs paying $100,000 or more on Ladders. Review role requirements, compare opportunities, and find leadership positions aligned with your experience and career goals.

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$105K - $130K *

Lead the proposal development process, enhancing strategies and systems to elevate submissions. Collaborate with executives and technical experts to create compelling, client-focused proposals that sh...

United StatesRemote

6 days ago

  •   5 - 7 years exp.  •   Energy & Utilities

$185K - $344K *

Join a team that's redefining market access through innovative data partnerships. Lead strategic collaborations, ensure data compliance, and drive insights that enhance decision-making and patient ser...

United StatesRemote

Reposted 6 days ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$114K - $145K *

Champion the modernization and performance of enterprise applications, ensuring reliability and security while driving innovation and operational excellence in a remote leadership role focused on stra...

RemoteRemote

Reposted yesterday

  •   8 - 10 years exp.  •   Finance & Insurance

$160K - $206K *

Advance lifecycle marketing strategies to engage millions of renters, driving revenue and enhancing user experience. Lead a small team while building innovative programs from the ground up, integratin...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$100K - $120K *

Join a dynamic team to lead customer success for SMBs, driving retention and growth. You'll coach a team, streamline onboarding, and leverage data and AI to enhance customer engagement and satisfactio...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$80K - $95K *

Drive client success by leading strategic account teams, ensuring satisfaction, and fostering strong relationships. Leverage expertise to enhance service delivery and support client retention through...

RemoteRemote

Reposted yesterday

  •   5 - 7 years exp.  •   Healthcare

$150K - $180K *

Analyze financial strategies and lead the FP&A function to drive organizational growth. Collaborate with executives to translate business goals into actionable financial plans, ensuring robust forecas...

Pennsylvania, USRemote

6 days ago

  •   8 - 10 years exp.  •   Information Technology

$150K - $180K *

Shape the future of sales operations by leading logistics, customer onboarding, and revenue reporting for a dynamic B2B technology company. Drive strategic initiatives and ensure seamless processes th...

United StatesRemote

Yesterday

  •   8 - 10 years exp.  •   Information Technology

$145K - $170K *

Shape the future of our Inside Sales team by driving revenue growth and enhancing customer relationships. Lead with strategic vision while coaching representatives to deliver tailored, technology-enab...

Swedesboro, NJRemote

Reposted 6 days ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$150K - $180K *

Partner with us to lead a dynamic model audit team, enhancing financial modelling processes while driving strategic growth and innovation across projects, all while fostering a collaborative and high...

United StatesRemote

Reposted today

  •   8 - 10 years exp.  •   Finance & Insurance

$100K - $120K *

Pioneer innovative eDiscovery solutions by managing complex projects, collaborating with legal teams, and mentoring staff. Ensure quality deliverables while exceeding client expectations through exper...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Legal & Accounting

$158K - $213K *

Oversee day-to-day accounting and treasury operations, ensuring accuracy and compliance. Lead month-end close processes, refine internal controls, and develop a high-performing team while integrating...

United StatesRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Finance & Insurance

$160K - $200K *

Lead global accounting functions, ensuring integrity and efficiency in financial processes. Supervise teams across multiple locations while enhancing reporting accuracy and compliance within a growing...

United StatesRemote

Reposted today

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$90K - $110K *

Champion client success by leading complex implementations, managing risks, and ensuring operational readiness. Collaborate with executive stakeholders to deliver projects on time while maintaining hi...

RemoteRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

$125K - $140K *

Lead transformative healthcare initiatives by fostering client relationships, driving impactful research, and developing high-performance teams to achieve strategic goals and business growth...

United StatesRemote

6 days ago

  •   8 - 10 years exp.  •   Business Services

$150K - $180K *

Pioneer a data-driven future by leading product strategy for data science solutions. Drive innovation, oversee development, and ensure alignment with business goals to deliver impactful analytics prod...

RemoteRemote

3 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$124K - $223K *

Shape the future of pricing strategy by leading a dynamic team to optimize profitability and drive strategic decisions across SaaS and services. Collaborate with executives to enhance customer value a...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Energy & Utilities

$150K - $180K *

Drive growth in the Property & Casualty Insurance sector by spearheading innovative B2B payment strategies. Collaborate across teams to forge partnerships, enhance solutions, and lead transformative c...

RemoteRemote

Reposted 4 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$110K - $130K *

Drive the success of Abacum implementation projects, managing end-to-end delivery while collaborating with sales and partners to ensure client satisfaction and value realization on the platform...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$170K - $195K *

Join a dynamic team as you lead Revenue Operations, driving strategy and execution for sales and renewals. Collaborate across departments to enhance processes, optimize technology, and ensure accurate...

United StatesRemote

5 days ago

  •   11 - 15 years exp.  •   Education, Government & Non-Profit

$110K - $150K *

Unlock new business opportunities by strategically engaging with key stakeholders in the Healthcare and Commercial Real Estate sectors. Collaborate cross-functionally to drive targeted campaigns and e...

RemoteRemote

1 week ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$140K - $150K *

Join a team that's dedicated to advancing clinical research by managing complex studies, ensuring compliance with regulations, and leading cross-functional teams to achieve project milestones efficien...

Boston, MARemote

2 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$71K - $107K *

Oversee regional IT service delivery, ensuring reliability and customer satisfaction. Connect global strategies with local operations, enhancing user experiences and driving service improvements in a...

CanadaRemote

Reposted today

  •   5 - 7 years exp.  •   Finance & Insurance

$80K - $95K *

Lead the charge in managing client lease administration, ensuring data accuracy, timely reporting, and efficient operations. Collaborate with teams to enhance client satisfaction and maintain high ser...

Chicago, ILRemote

Today

  •   Less than 5 years exp.  •   Real Estate & Construction

$102K - $120K *

Lead the charge in delivering impactful BI solutions by managing analytics teams, enhancing client partnerships, and driving data governance initiatives to optimize insights and reporting across diver...

British Columbia, CARemote

2 days ago

  •   5 - 7 years exp.  •   Real Estate & Construction

Frequently Asked Questions (FAQ)

  • What does a Director of Client Services do?question toggle

    A Director of Client Services leads client-facing service teams and helps ensure that delivery meets client needs and business objectives. Duties can include setting service standards, managing escalations, improving processes, tracking performance, and supporting retention and account growth.

  • What qualifications are typically required for Director, Client Services jobs?question toggle

    Requirements vary, but employers commonly look for substantial experience in client services, customer success, account management, or a related field, along with a record of team leadership. Communication, strategic thinking, relationship management, and service-operations skills are often important.

  • How much do Director, Client Services jobs pay?question toggle

    Compensation varies by employer, industry, location, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, including Director, Client Services opportunities that meet this threshold.

  • What industries hire Directors of Client Services?question toggle

    Organizations in technology, consulting, financial services, healthcare, marketing, and business services may hire Directors of Client Services. Responsibilities and client portfolios differ by industry.

  • What career paths can follow a Director of Client Services role?question toggle

    Potential next steps include vice president or executive roles in client experience, customer success, account management, service delivery, or operations. Advancement depends on experience, company structure, and business needs.