Director, Client Services Jobs

Explore Director, Client Services opportunities on Ladders, where professionals can find vetted roles paying $100,000 or more. These senior leaders shape the client experience, guide service teams, and build the relationships that support retention and business growth.

What Does a Director of Client Services Do?

A Director of Client Services oversees how an organization serves and supports its clients. Responsibilities may include setting service standards, managing client-facing teams, resolving escalations, improving processes, and aligning delivery with client goals. Depending on the company, the role may also involve account strategy, renewals, and identifying opportunities to expand partnerships.

Skills and Qualifications

Employers often seek candidates with experience leading client services, customer success, account management, or related teams. Strong communication, strategic planning, team leadership, problem-solving, and relationship-building skills are important. Familiarity with service metrics, budgets, CRM platforms, and the relevant industry can also be valuable. Requirements vary by employer and role.

Career Opportunities

Director, Client Services positions are available across industries such as technology, consulting, financial services, healthcare, marketing, and business services. The scope can range from leading a single service function to overseeing a large portfolio of clients and multiple teams. Experienced directors may advance to vice president or executive leadership roles in client experience, customer success, or operations.

Find Director, Client Services Jobs on Ladders

Browse vetted Director, Client Services jobs paying $100,000 or more on Ladders. Review role requirements, compare opportunities, and find leadership positions aligned with your experience and career goals.

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$160K - $220K *

Engage with higher education institutions to foster relationships, drive customer success, and expand platform adoption. Balance strategic management and revenue growth in a dynamic environment, ensur...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$78K - $93K *

Empower our audience targeting team by transforming complex data into actionable insights. Leverage your analytics expertise to drive growth marketing strategies and optimize performance across channe...

California, USRemote

Reposted today

  •   Less than 5 years exp.  •   Media

$110K - $130K *

Unlock potential by cultivating strategic relationships with benefits consultants and brokers. Drive revenue growth through effective partnerships, collaboration with cross-functional teams, and exper...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$110K - $130K *

Support healthcare business development by engaging with executives, managing a multi-state territory, and driving client relationships. Utilize your sales expertise to strategize and grow our footpri...

Dallas, TXRemote

4 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$72K - $192K *

Empower a dynamic sales team to exceed targets and drive growth while fostering a culture of collaboration and accountability, all aligned with core values focused on the well-being of both clients an...

Salt Lake City, UTRemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$147K - $265K *

Elevate member advocacy by leading a team to enhance complaint management, ensuring compliance and operational excellence while driving strategic objectives and member satisfaction in a dynamic financ...

San Antonio, TXRemote

2 days ago

  •   8 - 10 years exp.  •   Finance & Insurance

$220K - $250K *

Lead the charge in developing cutting-edge algorithmic trading systems, collaborating with trading teams and stakeholders to enhance execution strategies and optimize performance in a dynamic, fast-pa...

New York, NYRemote

Today

  •   8 - 10 years exp.  •   Finance & Insurance

$87K - $131K *

Transform the healthcare landscape by driving business growth and fostering client relationships. In this pivotal role, you'll leverage your expertise to expand our market presence and enhance profita...

Phoenix, AZRemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$116K - $125K *

Accelerate progress at driving business growth in the acute care market by developing strategies, expanding client relationships, and leveraging CRM tools to enhance profitability and market presence...

Richmond, VARemote

5 days ago

  •   5 - 7 years exp.  •   Healthcare

$140K - $200K *

Lead transformative sales enablement initiatives, driving team performance and productivity through strategic execution and innovative technology. Collaborate with leadership to enhance seller effecti...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$150K - $180K *

Accelerate progress at building executive relationships and driving growth through strategic account management, ensuring alignment with customer needs and innovative solutions across multiple busines...

Austin, TXRemote

6 days ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$175K - $220K *

Shape the future of healthcare real estate by leading a dynamic transaction management team. Oversee negotiations, staff development, and strategic planning to drive client success and enhance operati...

United StatesRemote

6 days ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$199K - $243K *

Lead the charge in transforming financial services technology, connecting strategy to member outcomes while overseeing engineering teams and driving modernization through innovative solutions and coll...

RemoteRemote

Today

  •   5 - 7 years exp.  •   Finance & Insurance

$163K - $261K *

Shape the future of electrification services by leading operations across the West U.S. region, driving performance excellence, and managing nationwide digital automation initiatives while advancing r...

United StatesRemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Help us shape impactful brand strategies and drive client success through innovative, integrated campaigns. Lead cross-functional teams to ensure brand consistency and engagement, while translating cl...

Lanham, MDRemote

Yesterday

  •   8 - 10 years exp.  •   Media

$300K - $340K *

Lead a dynamic Sales Team to drive growth in your region, utilizing best practices and effective prospecting techniques to exceed quotas and enhance client relationships while fostering team developme...

Dallas, TXRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$163K - $214K *

Lead the charge in defining strategic market presence and network design. Drive investment decisions by analyzing demand, competition, and demographics to optimize facility configurations across multi...

United StatesRemote

5 days ago

  •   8 - 10 years exp.  •   Technical Services

$105K - $132K *

Join a team that's transforming service operations for utility-scale energy storage systems. Oversee inventory, warranty processes, and warehouse logistics to ensure customer satisfaction and operatio...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$150K - $180K *

Drive impactful data strategies and analytics by leading a high-performing team, optimizing decision-making, and enhancing operational efficiency across the organization. Collaborate with stakeholders...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$110K - $130K *

Lead and mentor a global team overseeing clinical trial supply operations. Drive compliance and operational excellence across clinical logistics activities, ensuring timely delivery of materials that...

Pennsylvania, USRemote

Reposted yesterday

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$90K - $100K *

Drive your career forward by delivering actionable insights and strategies that enhance client media performance. Collaborate with cross-functional teams to craft compelling narratives and optimize me...

United StatesRemote

2 days ago

  •   Less than 5 years exp.  •   Media

$180K - $220K *

Lead the charge in driving growth for our Guidewire InsuranceNow practice by developing strategic relationships, generating new business opportunities, and executing revenue strategies across the US i...

United StatesRemote

1 week ago

  •   11 - 15 years exp.  •   Information Technology

$150K - $258K *

Join a dynamic team driving Master Data Management strategies to enhance data governance and operational efficiency across global orthopedic initiatives. Lead cross-functional collaboration to ensure...

RemoteRemote

Today

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$136K - $214K *

Lead the charge in optimizing revenue operations by managing a dynamic team, enhancing forecasting processes, and ensuring data integrity across systems. Collaborate closely with sales leadership to d...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$125K - $150K *

Shape strategic partnerships by owning enterprise account growth, fostering executive relationships, and leading cross-functional teams to drive market expansion while consistently achieving and forec...

United StatesRemote

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

Frequently Asked Questions (FAQ)

  • What does a Director of Client Services do?question toggle

    A Director of Client Services leads client-facing service teams and helps ensure that delivery meets client needs and business objectives. Duties can include setting service standards, managing escalations, improving processes, tracking performance, and supporting retention and account growth.

  • What qualifications are typically required for Director, Client Services jobs?question toggle

    Requirements vary, but employers commonly look for substantial experience in client services, customer success, account management, or a related field, along with a record of team leadership. Communication, strategic thinking, relationship management, and service-operations skills are often important.

  • How much do Director, Client Services jobs pay?question toggle

    Compensation varies by employer, industry, location, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, including Director, Client Services opportunities that meet this threshold.

  • What industries hire Directors of Client Services?question toggle

    Organizations in technology, consulting, financial services, healthcare, marketing, and business services may hire Directors of Client Services. Responsibilities and client portfolios differ by industry.

  • What career paths can follow a Director of Client Services role?question toggle

    Potential next steps include vice president or executive roles in client experience, customer success, account management, service delivery, or operations. Advancement depends on experience, company structure, and business needs.