Desktop Support Manager Jobs

Find Desktop Support Manager jobs that match your experience leading IT support teams and keeping workplace technology reliable. Ladders features vetted professional opportunities with salaries of $100,000 or more, including roles focused on end-user services, desktop operations, and IT service delivery.

What Does a Desktop Support Manager Do?

Desktop Support Managers oversee the people, processes, and tools that help employees use computers, software, mobile devices, and collaboration systems. Responsibilities often include managing a support team, setting service standards, tracking incidents and requests, escalating complex issues, and coordinating with infrastructure, cybersecurity, and business teams.

Skills and Experience Employers Look For

Employers commonly seek experience managing technical support teams and service operations, along with strong communication, prioritization, and problem-solving skills. Familiarity with IT service management practices, ticketing platforms, endpoint management, identity and access processes, and service-level metrics can be valuable. Requirements vary by organization and the size and complexity of its technology environment.

Career Opportunities in Desktop Support Leadership

Desktop Support Managers can pursue opportunities across industries and organization sizes, from overseeing a local help desk to leading distributed, enterprise-wide support teams. Related paths may include IT service delivery management, end-user computing leadership, service desk management, or broader IT operations roles.

Explore Desktop Support Manager Jobs on Ladders

Search Ladders for vetted Desktop Support Manager openings paying $100,000 or more. Review role requirements, compare opportunities, and find positions that align with your leadership background and career goals.

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$70K - $96K *

Help us drive customer success by fostering strategic relationships and maximizing the value of cloud solutions. Collaborate with teams to enhance customer satisfaction and adoption, ensuring impactfu...

5 days ago

  •   Less than 5 years exp.  •   Information Technology

$97K - $143K *

Drive operational excellence by leading a dedicated maintenance team to ensure equipment reliability and boost plant productivity. Implement preventive strategies while integrating advanced technologi...

3 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$180K - $220K *

Optimize technology platforms by leading cloud migration and modernization efforts for mission-critical services. Drive engineering excellence and strategic partnerships to enhance operational perform...

6 days ago

  •   11 - 15 years exp.  •   Finance & Insurance

$180K - $220K *

Drive your career with a strategic leadership role overseeing global engineering teams, focusing on cloud migration, platform modernization, and operational excellence in a mission-critical environmen...

6 days ago

  •   11 - 15 years exp.  •   Finance & Insurance

$80K - $95K *

Help us ensure seamless data center operations by managing the Remote Hands team, providing expert support, and maintaining high service standards. You will oversee tasks, optimize performance, and dr...

2 weeks ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$95K - $115K *

Empower a top-notch Remote Hands team by providing expert oversight and guidance, ensuring the highest quality technical support and exceptional customer experience in a dynamic data center environmen...

Houston, TXRemote

2 weeks ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$80K - $95K *

Lead a high-performing Remote Hands team, delivering top-notch technical support and ensuring customer satisfaction through efficient management of data center operations and personnel, while maintain...

2 weeks ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$95K - $115K *

Shape the future of IT infrastructure by leading a dynamic team, managing budgets, and driving project success. Collaborate across departments to enhance user services and ensure operational efficienc...

1 week ago

  •   8 - 10 years exp.  •   Food & Beverages

$100K - $120K *

Join a team that's dedicated to delivering high-quality ServiceNow projects. As a Project Manager, you'll oversee project performance, manage client relationships, and ensure adherence to best practic...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$140K - $160K *

Transform operations by leading a ServiceNow Platform team, ensuring quality project delivery while managing risks, dependencies, and communications in a multi-vendor environment for government client...

United StatesRemote

4 weeks ago

  •   Less than 5 years exp.  •   Business Services

$130K - $155K *

Elevate product management by owning firmware capabilities across server portfolios. Drive strategy, lifecycle management, and cross-functional execution to enhance customer value and competitive edge...

1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$128K - $166K *

Unlock potential by leading the development of vibrant senior living communities. Oversee project lifecycles from concept to occupancy, ensuring alignment with market needs and operational goals while...

5 days ago

  •   5 - 7 years exp.  •   Hospitals & Medical Centers

$88K - $147K *

Optimize financial management processes by leveraging expertise in federal budgeting and RDT&E. Collaborate with stakeholders to ensure accurate tracking and reporting for Marine Corps initiatives, en...

3 days ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Explore opportunities to enhance operational execution and drive revenue growth by collaborating with sales leadership and cross-functional teams, ensuring alignment on business priorities and proacti...

Reposted 3 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Champion data integrity and system performance by providing diagnostics and support for operational data collection, ensuring seamless historian operations and optimizing data systems for business suc...

2 weeks ago

  •   Less than 5 years exp.  •   Energy & Utilities

$123K - $167K *

Shape the future of digital workplace solutions by leading endpoint engineering, implementing secure technologies, and driving innovation to enhance employee experiences across the organization...

4 days ago

  •   8 - 10 years exp.  •   Healthcare

$80K - $95K *

Unlock your potential by managing technical projects and enhancing electronic security systems. Collaborate with teams to optimize processes, train users, and ensure seamless integration of cutting-ed...

4 days ago

  •   5 - 7 years exp.  •   Technical Services

$120K - $145K *

Optimize enterprise-scale Active Directory environments by designing, implementing, and maintaining robust identity solutions. Ensure high availability, security, and compliance while integrating on-p...

Today

  •   11 - 15 years exp.  •   Enterprise Technology

$95K - $115K *

Lead project initiatives from concept to completion, ensuring timely delivery and customer satisfaction while managing cross-functional teams to implement cutting-edge warehouse automation solutions w...

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$100K - $120K *

Transform the internal IT landscape by managing support, systems, and infrastructure. Drive automation and security while enhancing employee experience in a dynamic, growing environment. Lead initiati...

1 week ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$110K - $130K *

Transform security operations by leading a SOC focused on SIEM, SOAR, and EDR. Rebuild processes, enhance threat detection, and collaborate with IT leadership to ensure compliance in a regulated banki...

Reposted today

  •   5 - 7 years exp.  •   Staffing

$110K - $130K *

Manage data center operations, ensuring optimal performance, security, and scalability. Lead teams, optimize resources, and implement strategic initiatives to enhance infrastructure reliability and se...

Ontario, CARemote

Reposted 5 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$88K - $105K *

Unlock potential by serving as a trusted technology advisor, aligning client IT strategies with business goals. Collaborate across teams to enhance security, scalability, and operational efficiency wh...

3 days ago

  •   5 - 7 years exp.  •   Information Technology

$150K - $180K *

Transform people service delivery by leading operations and driving AI adoption. Build scalable teams, improve workflows, and implement innovative solutions to enhance employee experience and operatio...

2 weeks ago

  •   11 - 15 years exp.  •   Enterprise Technology

$85K - $87K *

Transform project execution by leading complex technology initiatives, collaborating with cross-functional teams, and ensuring alignment with strategic objectives while managing scope, schedule, and b...

2 days ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

Frequently Asked Questions (FAQ)

  • What does a Desktop Support Manager do?question toggle

    A Desktop Support Manager leads technical support staff and oversees services that help employees use computers, applications, and other workplace technology. The role commonly includes managing incident response, support processes, service metrics, escalations, and coordination with other IT teams.

  • What qualifications are common for Desktop Support Manager jobs?question toggle

    Employers often look for experience in IT support or service desk operations, people management, and strong communication and troubleshooting skills. Knowledge of IT service management, ticketing systems, endpoint tools, and service-level reporting may also be useful; specific requirements vary by employer.

  • How much do Desktop Support Managers earn?question toggle

    Compensation varies based on factors such as location, employer, experience, and role scope. Ladders focuses on vetted professional jobs paying $100,000 or more, so browse current listings to review opportunities and their stated compensation.

  • What career paths can follow a Desktop Support Manager role?question toggle

    Related career paths may include IT service delivery manager, service desk director, end-user computing leader, or IT operations manager. Advancement depends on experience, organizational needs, and the breadth of technical and leadership responsibilities.

  • Where can I find Desktop Support Manager jobs paying $100,000 or more?question toggle

    Explore Desktop Support Manager listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more.