Desktop Support Manager Jobs

Find Desktop Support Manager jobs that match your experience leading IT support teams and keeping workplace technology reliable. Ladders features vetted professional opportunities with salaries of $100,000 or more, including roles focused on end-user services, desktop operations, and IT service delivery.

What Does a Desktop Support Manager Do?

Desktop Support Managers oversee the people, processes, and tools that help employees use computers, software, mobile devices, and collaboration systems. Responsibilities often include managing a support team, setting service standards, tracking incidents and requests, escalating complex issues, and coordinating with infrastructure, cybersecurity, and business teams.

Skills and Experience Employers Look For

Employers commonly seek experience managing technical support teams and service operations, along with strong communication, prioritization, and problem-solving skills. Familiarity with IT service management practices, ticketing platforms, endpoint management, identity and access processes, and service-level metrics can be valuable. Requirements vary by organization and the size and complexity of its technology environment.

Career Opportunities in Desktop Support Leadership

Desktop Support Managers can pursue opportunities across industries and organization sizes, from overseeing a local help desk to leading distributed, enterprise-wide support teams. Related paths may include IT service delivery management, end-user computing leadership, service desk management, or broader IT operations roles.

Explore Desktop Support Manager Jobs on Ladders

Search Ladders for vetted Desktop Support Manager openings paying $100,000 or more. Review role requirements, compare opportunities, and find positions that align with your leadership background and career goals.

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$112K - $135K *

Drive strategic initiatives and enhance enterprise performance by partnering with leadership to improve governance, accountability, and decision-making across business groups and corporate functions...

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$91K - $136K *

Lead the charge in developing and managing a high-performing operations team. Drive productivity and efficiency through analytics while ensuring safety, quality, and customer satisfaction in a dynamic...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$91K - $136K *

Lead and develop a dynamic team in a fast-paced environment, driving productivity and efficiency while ensuring safety and quality in operations. Collaborate across departments to meet customer delive...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$205K - $381K *

Shape the future of high-speed systems by leading innovative tech strategies, assessing mission capabilities, and managing multi-million-dollar R&D programs. Collaborate across business areas to ensur...

3 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$228K - $423K *

Champion innovative solutions by driving technology strategy and R&D programs, coordinating multi-functional teams, and managing domain-specific investments to ensure successful delivery of next-gener...

3 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$205K - $381K *

Empower innovation by leading cross-business technology strategies and R&D programs. Collaborate on advanced systems, ensuring mission alignment and effective execution. Drive impactful developments i...

3 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$205K - $381K *

Engineer innovative solutions by leading cutting-edge tech strategies and cross-functional collaborations. Drive R&D programs that shape the future of high-speed systems with a focus on customer needs...

3 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$228K - $423K *

Shape the future of advanced missile programs by leading cross-functional teams, driving strategic R&D initiatives, and ensuring alignment with customer needs. Your efforts will pave the way for gener...

Sunnyvale, CARemote

3 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$90K - $110K *

Shape the future of project management by leading complex, integrated technology initiatives. Manage end-to-end project lifecycles, ensuring timely delivery within standards of quality, performance, a...

Ottawa, ONIn-Person

2 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$73K - $95K *

Drive maintenance efficiency and asset reliability by managing planning and scheduling activities, optimizing resource utilization, and supporting continuous improvement initiatives in a GMP-regulated...

2 weeks ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$110K - $130K *

Manage a complex task order for a high-priority program, ensuring alignment of technical solutions, schedules, and stakeholder commitments while collaborating with various teams to drive successful ex...

Today

  •   5 - 7 years exp.  •   Information Technology

$82K - $123K *

Optimize the development of innovative web applications for genomics data sharing, collaborating with bioinformatics teams to enhance user experience and maintain high-quality standards in coding prac...

Denfield, ONIn-Person

2 days ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$89K - $115K *

Pioneer operational excellence by leading service center functions, ensuring customer satisfaction through effective communication, employee development, and adherence to safety and compliance standar...

6 days ago

  •   Less than 5 years exp.  •   Transportation

$89K - $115K *

Lead the charge in enhancing service center operations by fostering employee development, ensuring safety, and optimizing processes to meet customer needs while aligning with organizational goals...

6 days ago

  •   Less than 5 years exp.  •   Transportation

$134K - $200K *

Engage with cross-functional teams to enhance workforce technology operations, ensuring security and governance while overseeing service delivery. Drive continuous improvements to optimize employee ex...

3 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$100K - $120K *

Lead and deliver transformative IT projects globally, ensuring alignment with business objectives. Manage cross-functional teams, budgets, and timelines while driving process efficiencies and stakehol...

Today

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$105K - $116K *

Champion the design and implementation of a capacity building strategy to enhance early childhood education programs, ensuring equitable access and quality across diverse settings while collaborating...

1 week ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$105K - $116K *

Drive impactful change in early childhood education by leading capacity building initiatives that enhance instructional quality and operational effectiveness across diverse programs, ensuring equitabl...

1 week ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$150K - $162K *

Transform the operational landscape of a large-scale Data Center. Lead daily management of essential infrastructure, ensuring reliability and availability while driving innovation and best practices...

3 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$120K - $145K *

Advance your career by leading finance transformation initiatives and data governance. Collaborate with cross-functional teams to optimize processes, drive AI adoption, and enhance decision-making acr...

1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$80K - $100K *

Partner with us to manage and grow high-value client accounts, driving product adoption and identifying growth opportunities while balancing client engagement with structured processes and documentati...

6 days ago

  •   Less than 5 years exp.  •   Business Services

$110K - $130K *

Lead enterprise IT infrastructure operations, implementing cloud and server solutions while guiding teams to deliver secure, reliable services. Oversee technology contracts and budgets, ensuring optim...

1 week ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$108K - $130K *

Shape the future of IT operations by leading enterprise infrastructure initiatives, implementing cloud solutions, and guiding teams to deliver secure, reliable services while managing technology contr...

1 week ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$110K - $130K *

Champion enterprise IT infrastructure by leading cloud and server solutions, resolving complex system issues, and guiding teams to deliver secure, reliable services while managing technology contracts...

1 week ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$100K - $120K *

Advance enterprise IT operations by leading cloud and server solutions, managing technology contracts, and guiding teams to deliver secure, reliable services. Drive system reliability and security whi...

1 week ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

Frequently Asked Questions (FAQ)

  • What does a Desktop Support Manager do?question toggle

    A Desktop Support Manager leads technical support staff and oversees services that help employees use computers, applications, and other workplace technology. The role commonly includes managing incident response, support processes, service metrics, escalations, and coordination with other IT teams.

  • What qualifications are common for Desktop Support Manager jobs?question toggle

    Employers often look for experience in IT support or service desk operations, people management, and strong communication and troubleshooting skills. Knowledge of IT service management, ticketing systems, endpoint tools, and service-level reporting may also be useful; specific requirements vary by employer.

  • How much do Desktop Support Managers earn?question toggle

    Compensation varies based on factors such as location, employer, experience, and role scope. Ladders focuses on vetted professional jobs paying $100,000 or more, so browse current listings to review opportunities and their stated compensation.

  • What career paths can follow a Desktop Support Manager role?question toggle

    Related career paths may include IT service delivery manager, service desk director, end-user computing leader, or IT operations manager. Advancement depends on experience, organizational needs, and the breadth of technical and leadership responsibilities.

  • Where can I find Desktop Support Manager jobs paying $100,000 or more?question toggle

    Explore Desktop Support Manager listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more.