Desktop Support Manager Jobs

Find Desktop Support Manager jobs that match your experience leading IT support teams and keeping workplace technology reliable. Ladders features vetted professional opportunities with salaries of $100,000 or more, including roles focused on end-user services, desktop operations, and IT service delivery.

What Does a Desktop Support Manager Do?

Desktop Support Managers oversee the people, processes, and tools that help employees use computers, software, mobile devices, and collaboration systems. Responsibilities often include managing a support team, setting service standards, tracking incidents and requests, escalating complex issues, and coordinating with infrastructure, cybersecurity, and business teams.

Skills and Experience Employers Look For

Employers commonly seek experience managing technical support teams and service operations, along with strong communication, prioritization, and problem-solving skills. Familiarity with IT service management practices, ticketing platforms, endpoint management, identity and access processes, and service-level metrics can be valuable. Requirements vary by organization and the size and complexity of its technology environment.

Career Opportunities in Desktop Support Leadership

Desktop Support Managers can pursue opportunities across industries and organization sizes, from overseeing a local help desk to leading distributed, enterprise-wide support teams. Related paths may include IT service delivery management, end-user computing leadership, service desk management, or broader IT operations roles.

Explore Desktop Support Manager Jobs on Ladders

Search Ladders for vetted Desktop Support Manager openings paying $100,000 or more. Review role requirements, compare opportunities, and find positions that align with your leadership background and career goals.

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$90K - $120K *

Provide Tier 1 Help Desk support for various applications, manage user accounts, and document customer issues. Collaborate with technical teams to enhance operations and develop user guides while gain...

6 days ago

  •   Less than 5 years exp.  •   Information Technology

$90K - $120K *

Manage Tier 1 Help Desk support for various applications, ensuring user access, issue resolution, and documentation. Collaborate with technical teams to enhance operations and support modernization ef...

6 days ago

  •   Less than 5 years exp.  •   Information Technology

$124K - $145K *

Optimize end-user support operations by coordinating desktop services, managing requests, and leading technical teams to ensure seamless service delivery and high customer satisfaction in a dynamic en...

Today

  •   5 - 7 years exp.  •   Information Technology

$88K - $150K *

Join a dynamic team as you lead maintenance operations in a highly automated distribution environment, ensuring optimal performance and reliability of systems while driving continuous improvement and...

1 week ago

  •   5 - 7 years exp.  •   Business Services

$92K - $140K *

Champion exceptional service delivery by building trusted relationships, driving strategic initiatives, and ensuring customer success for enterprise clients. Leverage data insights to enhance operatio...

Markham, ONIn-Person

2 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$81K - $86K *

Lead the charge in overseeing the IT Service Desk, managing staff, ensuring high-quality support, and coordinating technology-related activities. Collaborate with various IT teams to enhance service d...

2 weeks ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$79K - $99K *

Unlock your potential by delivering exceptional first-level IT support, troubleshooting hardware and software issues, and enhancing user experience for hospital staff and volunteers in a collaborative...

Toronto, ONIn-Person

1 week ago

  •   Less than 5 years exp.  •   Hospitals & Medical Centers

$110K - $130K *

Empower a high-performing technical support team by executing strategic communication plans, mentoring talent, and enhancing service delivery for payroll tax platforms, ensuring quality and customer s...

United StatesRemote

5 days ago

  •   8 - 10 years exp.  •   Information Technology

$80K - $95K *

Monitor and track installation status for afloat units; analyze cost, schedule, performance data; develop operational schedules; and perform critical analyses to ensure project success and efficiency...

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $110K *

Lead the development and support of OS X and Windows environments, automating processes and providing technical assistance to users. Collaborate with internal teams to enhance system functionality and...

3 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$108K - $130K *

Shape the future of secure systems by automating security evaluations and streamlining processes. Drive compliance and enhance infrastructure management in a collaborative environment focused on conti...

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$80K - $100K *

Transform your career by leading operations in a dynamic environment. Oversee staffing, enhance productivity, and drive quality initiatives while managing a team of supervisors and employees to achiev...

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Lead and empower a large-scale end-user support operation, ensuring exceptional service delivery and operational excellence across multiple teams. Drive continuous improvement and strategic initiative...

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$110K - $130K *

Champion exceptional end-user support by leading a dedicated team to enhance technology reliability and customer satisfaction for federal clients. Drive operational excellence and strategic improvemen...

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$110K - $130K *

Lead and optimize end-user support operations, ensuring exceptional service delivery and performance metrics. Manage a team of technical staff while collaborating with leadership to enhance customer e...

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$92K - $171K *

Champion program execution for complex defense contracts, ensuring timely installation and testing of systems. Collaborate with cross-functional teams and manage resources to meet project milestones w...

1 week ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$76K - $107K *

Join our dynamic IT team to provide advanced technical support in a fast-paced manufacturing environment. You'll troubleshoot complex issues, manage critical systems, and enhance productivity through...

1 week ago

  •   5 - 7 years exp.  •   Consumer Technology

$108K - $130K *

Unlock potential by leading requirements management for technology integration initiatives, ensuring alignment with mission goals and operational priorities while facilitating stakeholder engagement a...

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$65K - $105K *

Build your career by taking ownership of project management tasks, bridging technical and managerial functions to support teams and ensure project success in a dynamic environment. Enhance communicati...

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$88K - $105K *

Oversee and coordinate IT and organizational change projects across the Americas, ensuring alignment with global initiatives. Drive stakeholder engagement and manage project timelines, risks, and depe...

Yesterday

  •   Less than 5 years exp.  •   Transportation

$88K - $105K *

Drive the charge in delivering impactful IT and organizational change projects across the Americas. Collaborate with global teams to ensure timely execution, effective communication, and alignment wit...

Yesterday

  •   Less than 5 years exp.  •   Transportation

$90K - $100K *

Unlock potential by driving business systems initiatives and supporting AI governance. Collaborate cross-functionally to enhance operational efficiency while ensuring CMMC compliance and offering day...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$100K - $120K *

Join a team that ensures effective operation and support of Microsoft platforms. Oversee team management, user support, and compliance while collaborating with IT and Security to enhance service deliv...

4 weeks ago

  •   5 - 7 years exp.  •   Business Services

$100K - $120K *

Lead the charge in IT operations management, ensuring compliance and operational readiness while supporting strategic planning and team development for cybersecurity initiatives...

3 days ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $95K *

Elevate user experience by providing second-level IT support, assisting with videoconferencing, and participating in technology deployment projects. Collaborate with teams to ensure seamless operation...

Yesterday

  •   5 - 7 years exp.  •   Staffing

Frequently Asked Questions (FAQ)

  • What does a Desktop Support Manager do?question toggle

    A Desktop Support Manager leads technical support staff and oversees services that help employees use computers, applications, and other workplace technology. The role commonly includes managing incident response, support processes, service metrics, escalations, and coordination with other IT teams.

  • What qualifications are common for Desktop Support Manager jobs?question toggle

    Employers often look for experience in IT support or service desk operations, people management, and strong communication and troubleshooting skills. Knowledge of IT service management, ticketing systems, endpoint tools, and service-level reporting may also be useful; specific requirements vary by employer.

  • How much do Desktop Support Managers earn?question toggle

    Compensation varies based on factors such as location, employer, experience, and role scope. Ladders focuses on vetted professional jobs paying $100,000 or more, so browse current listings to review opportunities and their stated compensation.

  • What career paths can follow a Desktop Support Manager role?question toggle

    Related career paths may include IT service delivery manager, service desk director, end-user computing leader, or IT operations manager. Advancement depends on experience, organizational needs, and the breadth of technical and leadership responsibilities.

  • Where can I find Desktop Support Manager jobs paying $100,000 or more?question toggle

    Explore Desktop Support Manager listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more.