Desktop Support Manager Jobs

Find Desktop Support Manager jobs that match your experience leading IT support teams and keeping workplace technology reliable. Ladders features vetted professional opportunities with salaries of $100,000 or more, including roles focused on end-user services, desktop operations, and IT service delivery.

What Does a Desktop Support Manager Do?

Desktop Support Managers oversee the people, processes, and tools that help employees use computers, software, mobile devices, and collaboration systems. Responsibilities often include managing a support team, setting service standards, tracking incidents and requests, escalating complex issues, and coordinating with infrastructure, cybersecurity, and business teams.

Skills and Experience Employers Look For

Employers commonly seek experience managing technical support teams and service operations, along with strong communication, prioritization, and problem-solving skills. Familiarity with IT service management practices, ticketing platforms, endpoint management, identity and access processes, and service-level metrics can be valuable. Requirements vary by organization and the size and complexity of its technology environment.

Career Opportunities in Desktop Support Leadership

Desktop Support Managers can pursue opportunities across industries and organization sizes, from overseeing a local help desk to leading distributed, enterprise-wide support teams. Related paths may include IT service delivery management, end-user computing leadership, service desk management, or broader IT operations roles.

Explore Desktop Support Manager Jobs on Ladders

Search Ladders for vetted Desktop Support Manager openings paying $100,000 or more. Review role requirements, compare opportunities, and find positions that align with your leadership background and career goals.

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$110K - $130K *

Develop and execute effective service delivery models to enhance customer satisfaction and operational efficiency. Lead teams in managing performance targets while fostering innovation and continuous...

Reposted 6 days ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $95K *

Lead the charge in managing service delivery for customer implementations, ensuring timely execution and operational transition. Collaborate with internal teams and vendors to meet service commitments...

1 week ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$80K - $95K *

Lead service delivery initiatives by coordinating teams and managing implementations to ensure timely, budget-compliant service activation and operational transitions, while maintaining strong custome...

1 week ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$80K - $95K *

Transform the IT landscape by leading a dedicated support team, enhancing user experience, and driving continuous improvement in technology solutions across the organization...

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Manage and develop the IT Support team, ensuring optimal end-user IT experiences. Oversee troubleshooting, installation, and maintenance of systems while fostering a culture of growth and collaboratio...

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Elevate your career by leading our IT Support team, enhancing user experience, and driving continuous improvement. You'll manage technical support operations, mentor staff, and ensure efficient IT sol...

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Join a team that's dedicated to enhancing IT support and user experience. Lead a skilled group of IT Support Specialists, ensuring efficient management of technology resources and fostering a culture...

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$95K - $115K *

Lead the charge in developing innovative technology solutions for Utility applications. Collaborate with a dynamic team to enhance software applications and optimize processes using advanced technolog...

3 days ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $95K *

Unlock potential by providing expert technical support and solutions for desktop systems. Collaborate with users to resolve complex issues, manage upgrades, and ensure optimal performance in a dynamic...

Today

  •   5 - 7 years exp.  •   Staffing

$72K - $108K *

Unlock potential by providing expert Tier I-III support, managing IT assets, and driving service improvements. Collaborate with IT teams to enhance user experience and maintain documentation while ana...

Today

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$90K - $110K *

Join our team as we empower clients through exceptional technical support and strategic advisement. Collaborate on innovative solutions while building strong relationships and enhancing their network...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$90K - $110K *

Manage global IT hardware inventory, ensuring optimal stock levels and proactive shortage identification while overseeing order processing and partner communication for service continuity and efficien...

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$100K - $120K *

Engage in the continuous improvement and support of the Workday platform, collaborating with HR, Finance, and IT teams to resolve issues, enhance functionality, and ensure seamless operations across k...

Calgary, ABIn-Person

5 days ago

  •   5 - 7 years exp.  •   Information Technology

$88K - $105K *

Join a dynamic team to engineer and optimize macOS desktop environments, ensuring reliable performance and user satisfaction. Collaborate with IT operations to enhance system functionality and support...

Today

  •   5 - 7 years exp.  •   Information Technology

$60K - $180K *

Champion the management and support of advanced security systems and IT infrastructure. Leverage your expertise in Windows environments and physical access control to ensure operational reliability an...

6 days ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $95K *

Partner with us to elevate end-user support through advanced troubleshooting and asset management in a dynamic IT environment. Leverage your expertise in mass imaging and deployment while ensuring com...

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$98K - $154K *

Transform IT service delivery by leading technical teams, optimizing operations, and enhancing client relationships. Drive efficiency and scalability while ensuring high-quality support across multipl...

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$100K - $120K *

Elevate service delivery by leading a dynamic team of 25-30 professionals. Drive client satisfaction and operational excellence through innovative AI tools, strategic project oversight, and effective...

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $177K *

Lead the charge in delivering exceptional mainframe software support, guiding teams to ensure customer satisfaction and timely resolutions. Foster a culture of excellence while collaborating with R&D...

6 days ago

  •   15+ years exp.  •   Manufacturing & Automotive

$110K - $177K *

Join a dynamic team to lead and enhance mainframe software support, ensuring exceptional customer satisfaction through effective management, coaching, and strategic initiatives. Drive continuous impro...

6 days ago

  •   15+ years exp.  •   Manufacturing & Automotive

$110K - $177K *

Lead the charge in delivering exceptional mainframe software support, guiding teams to ensure customer satisfaction and timely resolutions. Foster a culture of excellence while driving continuous impr...

6 days ago

  •   15+ years exp.  •   Manufacturing & Automotive

$110K - $177K *

Empower teams to deliver exceptional mainframe software support, ensuring customer satisfaction through effective leadership, proactive solutions, and continuous improvement initiatives. Drive operati...

6 days ago

  •   15+ years exp.  •   Manufacturing & Automotive

$110K - $177K *

Lead and mentor teams delivering exceptional mainframe software support, ensuring timely resolution of complex issues while fostering a customer-first culture and driving continuous improvement initia...

6 days ago

  •   15+ years exp.  •   Manufacturing & Automotive

$104K - $145K *

Champion data excellence by leading Master Data Management initiatives, integrating large datasets, and establishing robust data processes. Drive governance and automation while collaborating with tea...

1 week ago

  •   5 - 7 years exp.  •   Staffing

$90K - $110K *

Optimize the Microsoft 365 environment by enhancing collaboration tools, ensuring security, and driving user adoption. This hands-on role involves administration, governance, and problem-solving to su...

Mississauga, ONIn-Person

6 days ago

  •   5 - 7 years exp.  •   Business Services

Frequently Asked Questions (FAQ)

  • What does a Desktop Support Manager do?question toggle

    A Desktop Support Manager leads technical support staff and oversees services that help employees use computers, applications, and other workplace technology. The role commonly includes managing incident response, support processes, service metrics, escalations, and coordination with other IT teams.

  • What qualifications are common for Desktop Support Manager jobs?question toggle

    Employers often look for experience in IT support or service desk operations, people management, and strong communication and troubleshooting skills. Knowledge of IT service management, ticketing systems, endpoint tools, and service-level reporting may also be useful; specific requirements vary by employer.

  • How much do Desktop Support Managers earn?question toggle

    Compensation varies based on factors such as location, employer, experience, and role scope. Ladders focuses on vetted professional jobs paying $100,000 or more, so browse current listings to review opportunities and their stated compensation.

  • What career paths can follow a Desktop Support Manager role?question toggle

    Related career paths may include IT service delivery manager, service desk director, end-user computing leader, or IT operations manager. Advancement depends on experience, organizational needs, and the breadth of technical and leadership responsibilities.

  • Where can I find Desktop Support Manager jobs paying $100,000 or more?question toggle

    Explore Desktop Support Manager listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more.