Desktop Support Manager Jobs

Explore Desktop Support Manager jobs on Ladders, where you can find vetted professional opportunities paying $100,000 or more. Desktop Support Managers lead the teams and services that help employees use workplace technology effectively, reliably, and securely. Browse openings across industries and discover roles aligned with your leadership experience and career goals.

What Does a Desktop Support Manager Do?

Desktop Support Managers oversee day-to-day technical support and the people, processes, and systems behind it. They guide support teams, manage escalations, set service expectations, and work with other IT groups to resolve recurring issues. Depending on the organization, the role may also cover endpoint deployment, asset management, software support, service desk operations, and support for onsite, remote, or hybrid employees.

Skills and Qualifications Employers Seek

Employers often look for a combination of technical knowledge and people-management ability. Relevant strengths may include IT service management, incident and problem management, Windows and macOS environments, endpoint management, identity and access support, and familiarity with ticketing and remote-support tools. Communication, coaching, prioritization, vendor coordination, and the ability to use service metrics to improve outcomes are also valuable.

Career Paths and Opportunities

Desktop Support Managers can advance into senior IT operations, end-user computing, service delivery, infrastructure, or workplace technology leadership. Some roles focus on managing a regional support organization, while others oversee enterprise-wide endpoint services or help modernize employee technology. Compare responsibilities, team scope, and compensation details to find an opportunity that fits your experience.

Find Desktop Support Manager Jobs on Ladders

Use Ladders to explore vetted professional job opportunities with salaries of $100,000 or more. Review Desktop Support Manager listings, assess the qualifications and leadership scope, and find roles where you can improve support operations and the employee technology experience.

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$66K - $109K *

Optimize IT support operations by efficiently triaging and resolving Tier 0-2 incidents. Collaborate with cross-functional teams to enhance user experience and maintain critical applications in a dyna...

Mclean, VARemote

4 days ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Develop and execute effective service delivery models to enhance customer satisfaction and operational efficiency. Lead teams in managing performance targets while fostering innovation and continuous...

Reposted 5 days ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $95K *

Lead the charge in managing service delivery for customer implementations, ensuring timely execution and operational transition. Collaborate with internal teams and vendors to meet service commitments...

1 week ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$80K - $95K *

Lead service delivery initiatives by coordinating teams and managing implementations to ensure timely, budget-compliant service activation and operational transitions, while maintaining strong custome...

1 week ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$80K - $95K *

Transform the IT landscape by leading a dedicated support team, enhancing user experience, and driving continuous improvement in technology solutions across the organization...

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Manage and develop the IT Support team, ensuring optimal end-user IT experiences. Oversee troubleshooting, installation, and maintenance of systems while fostering a culture of growth and collaboratio...

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Elevate your career by leading our IT Support team, enhancing user experience, and driving continuous improvement. You'll manage technical support operations, mentor staff, and ensure efficient IT sol...

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Join a team that's dedicated to enhancing IT support and user experience. Lead a skilled group of IT Support Specialists, ensuring efficient management of technology resources and fostering a culture...

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$95K - $115K *

Lead the charge in developing innovative technology solutions for Utility applications. Collaborate with a dynamic team to enhance software applications and optimize processes using advanced technolog...

2 days ago

  •   Less than 5 years exp.  •   Information Technology

$72K - $108K *

Unlock potential by providing expert Tier I-III support, managing IT assets, and driving service improvements. Collaborate with IT teams to enhance user experience and maintain documentation while ana...

Today

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$90K - $110K *

Join our team as we empower clients through exceptional technical support and strategic advisement. Collaborate on innovative solutions while building strong relationships and enhancing their network...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$90K - $110K *

Manage global IT hardware inventory, ensuring optimal stock levels and proactive shortage identification while overseeing order processing and partner communication for service continuity and efficien...

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$100K - $120K *

Engage in the continuous improvement and support of the Workday platform, collaborating with HR, Finance, and IT teams to resolve issues, enhance functionality, and ensure seamless operations across k...

Calgary, ABIn-Person

4 days ago

  •   5 - 7 years exp.  •   Information Technology

$88K - $105K *

Join a dynamic team to engineer and optimize macOS desktop environments, ensuring reliable performance and user satisfaction. Collaborate with IT operations to enhance system functionality and support...

Today

  •   5 - 7 years exp.  •   Information Technology

$60K - $180K *

Champion the management and support of advanced security systems and IT infrastructure. Leverage your expertise in Windows environments and physical access control to ensure operational reliability an...

6 days ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $95K *

Partner with us to elevate end-user support through advanced troubleshooting and asset management in a dynamic IT environment. Leverage your expertise in mass imaging and deployment while ensuring com...

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$98K - $154K *

Transform IT service delivery by leading technical teams, optimizing operations, and enhancing client relationships. Drive efficiency and scalability while ensuring high-quality support across multipl...

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$100K - $120K *

Elevate service delivery by leading a dynamic team of 25-30 professionals. Drive client satisfaction and operational excellence through innovative AI tools, strategic project oversight, and effective...

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $177K *

Lead the charge in delivering exceptional mainframe software support, guiding teams to ensure customer satisfaction and timely resolutions. Foster a culture of excellence while collaborating with R&D...

6 days ago

  •   15+ years exp.  •   Manufacturing & Automotive

$110K - $177K *

Join a dynamic team to lead and enhance mainframe software support, ensuring exceptional customer satisfaction through effective management, coaching, and strategic initiatives. Drive continuous impro...

6 days ago

  •   15+ years exp.  •   Manufacturing & Automotive

$110K - $177K *

Lead the charge in delivering exceptional mainframe software support, guiding teams to ensure customer satisfaction and timely resolutions. Foster a culture of excellence while driving continuous impr...

6 days ago

  •   15+ years exp.  •   Manufacturing & Automotive

$110K - $177K *

Empower teams to deliver exceptional mainframe software support, ensuring customer satisfaction through effective leadership, proactive solutions, and continuous improvement initiatives. Drive operati...

6 days ago

  •   15+ years exp.  •   Manufacturing & Automotive

$110K - $177K *

Lead and mentor teams delivering exceptional mainframe software support, ensuring timely resolution of complex issues while fostering a customer-first culture and driving continuous improvement initia...

6 days ago

  •   15+ years exp.  •   Manufacturing & Automotive

$104K - $145K *

Champion data excellence by leading Master Data Management initiatives, integrating large datasets, and establishing robust data processes. Drive governance and automation while collaborating with tea...

1 week ago

  •   5 - 7 years exp.  •   Staffing

$90K - $110K *

Optimize the Microsoft 365 environment by enhancing collaboration tools, ensuring security, and driving user adoption. This hands-on role involves administration, governance, and problem-solving to su...

Mississauga, ONIn-Person

5 days ago

  •   5 - 7 years exp.  •   Business Services

Frequently Asked Questions (FAQ)

  • What does a Desktop Support Manager do?question toggle

    A Desktop Support Manager leads technical support teams and oversees services that help employees use computers, software, and workplace technology. Responsibilities can include escalations, service levels, endpoint support, team development, and coordination with other IT departments.

  • What qualifications are common for Desktop Support Manager jobs?question toggle

    Employers commonly seek experience managing IT support teams, strong troubleshooting and service-delivery knowledge, and familiarity with endpoint environments and support tools. Communication, coaching, incident management, and process-improvement skills are also important. Requirements vary by employer.

  • What skills help Desktop Support Managers succeed?question toggle

    Useful skills include team leadership, customer service, prioritization, incident and problem management, endpoint support, ticketing systems, and clear communication. The ability to evaluate service metrics and improve support processes can also be valuable.

  • What career paths can follow a Desktop Support Manager role?question toggle

    Depending on experience and organizational structure, professionals may move into senior IT operations, end-user computing, service delivery, infrastructure, or workplace technology leadership.

  • Where can I find Desktop Support Manager jobs paying $100,000 or more?question toggle

    Ladders features vetted professional opportunities paying $100,000 or more. Browse its Desktop Support Manager listings to review available roles, responsibilities, and qualifications.