Desktop Support Manager Jobs

Find Desktop Support Manager jobs that match your experience leading IT support teams and keeping workplace technology reliable. Ladders features vetted professional opportunities with salaries of $100,000 or more, including roles focused on end-user services, desktop operations, and IT service delivery.

What Does a Desktop Support Manager Do?

Desktop Support Managers oversee the people, processes, and tools that help employees use computers, software, mobile devices, and collaboration systems. Responsibilities often include managing a support team, setting service standards, tracking incidents and requests, escalating complex issues, and coordinating with infrastructure, cybersecurity, and business teams.

Skills and Experience Employers Look For

Employers commonly seek experience managing technical support teams and service operations, along with strong communication, prioritization, and problem-solving skills. Familiarity with IT service management practices, ticketing platforms, endpoint management, identity and access processes, and service-level metrics can be valuable. Requirements vary by organization and the size and complexity of its technology environment.

Career Opportunities in Desktop Support Leadership

Desktop Support Managers can pursue opportunities across industries and organization sizes, from overseeing a local help desk to leading distributed, enterprise-wide support teams. Related paths may include IT service delivery management, end-user computing leadership, service desk management, or broader IT operations roles.

Explore Desktop Support Manager Jobs on Ladders

Search Ladders for vetted Desktop Support Manager openings paying $100,000 or more. Review role requirements, compare opportunities, and find positions that align with your leadership background and career goals.

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$121K - $124K *

Lead a dedicated IT team to enhance desktop support for education and clinical environments. Oversee technical infrastructure, manage resources, and ensure timely resolution of issues while fostering...

Today

  •   5 - 7 years exp.  •   Healthcare

$91K - $141K *

Join a team that's dedicated to resolving complex Tier II IT issues for a large enterprise. You'll analyze, troubleshoot, and implement solutions for end-user computing challenges while ensuring compl...

Today

  •   5 - 7 years exp.  •   Enterprise Technology

$115K - $125K *

Help us ensure secure and efficient operations as a Systems Administrator, providing expert technical support, managing desktop systems, and leading complex troubleshooting efforts for our intelligenc...

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$73K - $95K *

Empower our global teams by delivering exceptional desktop support and technical expertise. Diagnose and resolve hardware and software issues while managing requests and collaborating cross-functional...

3 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$90K - $110K *

Shape the future of corporate live events by leading display technology initiatives. Oversee design, technical direction, and team development for LED and projection systems, ensuring excellence acros...

1 week ago

  •   5 - 7 years exp.  •   Media

$110K - $130K *

Join a team that's dedicated to enhancing technology services for our university community. Oversee Desktop Support and Student Technology Centers, ensuring exceptional service and operational excelle...

3 days ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$100K - $120K *

Transform your career by leading technical support initiatives, driving project success, and collaborating across teams to enhance user experience and operational efficiency in a dynamic IT environmen...

3 days ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$80K - $95K *

Unlock your potential by leading a dynamic Service Desk team, driving performance, and enhancing service quality through data-driven insights and effective coaching. Collaborate with technical teams t...

5 days ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $95K *

Champion the management of ship testing applications, ensuring compliance and operational efficiency. Lead data evaluation and oversee trial preparations while training personnel to maintain high stan...

Today

  •   Less than 5 years exp.  •   Information Technology

$83K - $127K *

Transform the service desk function by leading a dynamic team, optimizing technology support, and driving continuous improvement initiatives to enhance member experience across multiple locations...

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$83K - $127K *

Lead the charge in optimizing service desk operations, enhancing team member experience and technology support across global locations. Drive automation and continuous improvement initiatives while de...

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$83K - $127K *

Lead the charge in enhancing service desk operations, focusing on team development, strategy, and automation while ensuring a high-quality technology support experience for team members across various...

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$83K - $127K *

Drive a service desk transformation by leading operations and enhancing the team member experience through strategic AI integration, performance management, and development across multiple locations f...

4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$83K - $127K *

Unlock your leadership potential by guiding a global service desk team, enhancing technology support strategies, and driving continuous improvements through automation and data insights for an excepti...

4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$83K - $127K *

Lead the charge in optimizing service desk operations, technology lifecycle, and team experience. Foster cross-functional collaboration while leveraging AI and automation to enhance service quality an...

4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$100K - $120K *

Unlock potential by leading service delivery and managing changes for client accounts. Drive performance and team engagement, ensuring excellence in operations and customer satisfaction while supporti...

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $95K *

Lead and develop the IT Support team to enhance service delivery, oversee operations, and implement improvements while fostering a culture of collaboration and customer service excellence...

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$85K - $156K *

Transform mobile device management by designing and implementing solutions that enhance security and efficiency. Collaborate with cross-functional teams to drive innovation and ensure seamless user ex...

Toronto, ONIn-Person

1 week ago

  •   5 - 7 years exp.  •   Legal & Accounting

$110K - $130K *

Lead a dynamic Service Desk team to enhance IT support operations, drive service excellence, and foster a culture of continuous improvement while managing critical incidents and strategic initiatives...

3 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$110K - $128K *

Lead the charge in enhancing IT support operations across multiple entities, ensuring high-quality service delivery and user satisfaction while promoting a cohesive, efficient, and responsive help des...

Reposted 4 days ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$110K - $128K *

Elevate the quality of IT support by leading a dynamic team across multiple businesses. Drive operational excellence, enhance user experience, and foster a culture of accountability in a fast-paced, m...

Reposted 4 days ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$90K - $110K *

Oversee the execution of global IT Asset Disposition services, ensuring operational efficiency and high customer satisfaction. Act as the key link between clients and service providers, driving improv...

Dallas, TXRemote

4 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $95K *

Join a team that's dedicated to optimizing enterprise VDI environments. You'll manage installations, configurations, and troubleshooting while collaborating with cross-functional teams to ensure seaml...

4 days ago

  •   5 - 7 years exp.  •   Information Technology

$90K - $110K *

Manage day-to-day IT asset disposition service delivery operations, ensuring operational efficiency and customer satisfaction across multiple regions, while driving continuous improvement and effectiv...

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$84K - $105K *

Transform the employee experience by delivering exceptional onsite IT support, resolving technical issues, and ensuring seamless operations in a dynamic financial services environment. Engage with sta...

5 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

Frequently Asked Questions (FAQ)

  • What does a Desktop Support Manager do?question toggle

    A Desktop Support Manager leads technical support staff and oversees services that help employees use computers, applications, and other workplace technology. The role commonly includes managing incident response, support processes, service metrics, escalations, and coordination with other IT teams.

  • What qualifications are common for Desktop Support Manager jobs?question toggle

    Employers often look for experience in IT support or service desk operations, people management, and strong communication and troubleshooting skills. Knowledge of IT service management, ticketing systems, endpoint tools, and service-level reporting may also be useful; specific requirements vary by employer.

  • How much do Desktop Support Managers earn?question toggle

    Compensation varies based on factors such as location, employer, experience, and role scope. Ladders focuses on vetted professional jobs paying $100,000 or more, so browse current listings to review opportunities and their stated compensation.

  • What career paths can follow a Desktop Support Manager role?question toggle

    Related career paths may include IT service delivery manager, service desk director, end-user computing leader, or IT operations manager. Advancement depends on experience, organizational needs, and the breadth of technical and leadership responsibilities.

  • Where can I find Desktop Support Manager jobs paying $100,000 or more?question toggle

    Explore Desktop Support Manager listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more.