Desktop Support Manager Jobs

Find Desktop Support Manager jobs that match your experience leading IT support teams and keeping workplace technology reliable. Ladders features vetted professional opportunities with salaries of $100,000 or more, including roles focused on end-user services, desktop operations, and IT service delivery.

What Does a Desktop Support Manager Do?

Desktop Support Managers oversee the people, processes, and tools that help employees use computers, software, mobile devices, and collaboration systems. Responsibilities often include managing a support team, setting service standards, tracking incidents and requests, escalating complex issues, and coordinating with infrastructure, cybersecurity, and business teams.

Skills and Experience Employers Look For

Employers commonly seek experience managing technical support teams and service operations, along with strong communication, prioritization, and problem-solving skills. Familiarity with IT service management practices, ticketing platforms, endpoint management, identity and access processes, and service-level metrics can be valuable. Requirements vary by organization and the size and complexity of its technology environment.

Career Opportunities in Desktop Support Leadership

Desktop Support Managers can pursue opportunities across industries and organization sizes, from overseeing a local help desk to leading distributed, enterprise-wide support teams. Related paths may include IT service delivery management, end-user computing leadership, service desk management, or broader IT operations roles.

Explore Desktop Support Manager Jobs on Ladders

Search Ladders for vetted Desktop Support Manager openings paying $100,000 or more. Review role requirements, compare opportunities, and find positions that align with your leadership background and career goals.

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$100K - $120K *

Elevate the creative process by leading studio operations and optimizing workflows for a multidisciplinary team. Drive efficiency while managing project pipelines and stakeholder expectations in a fas...

United StatesRemote

4 weeks ago

  •   8 - 10 years exp.  •   Media

$75K - $90K *

Collaborate with cross-functional teams to drive integrated AV system projects, ensuring effective communication and support between business units and development teams while managing on-site testing...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$125K - $225K *

Elevate project success by leading multidisciplinary teams in nuclear design and program management, ensuring safety, quality, and compliance across all phases of construction and operations for compl...

United StatesRemote

1 week ago

  •   11 - 15 years exp.  •   Real Estate & Construction

$80K - $95K *

Drive innovation by bridging Support and Engineering teams, analyzing complex client issues, and ensuring effective resolutions. Own escalations from start to finish, enhancing collaboration and deliv...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$145K - $170K *

Drive agile solutions for government agencies, enhancing efficiency and service delivery. Lead projects, mentor teams, and build client relationships while delivering technology solutions aligned with...

Washington, DCRemote

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$160K - $200K *

Lead the charge in developing and scaling the product operating model, ensuring organizational effectiveness, agile execution, and strategic alignment. Collaborate across teams to foster a culture of...

United StatesRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Information Technology

$143K - $176K *

Join a team that's driving innovation in project management and Agile delivery. Lead cross-functional teams to achieve program objectives while enhancing your skills in a dynamic environment focused o...

Washington DC, USRemote

1 week ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$115K - $140K *

Drive innovation by building full-stack solutions on AWS and Azure. Collaborate closely with business users to ensure quality and alignment with design direction, while enhancing your skills in a dyna...

Toronto, ONRemote

2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$160K - $180K *

Join us to lead our accounting operations, ensuring accuracy and scalability. Drive financial reporting, audits, and team development while applying your technical expertise in a dynamic, multi-channe...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$110K - $130K *

Transform enterprise ERP implementations by configuring and managing Infor M3 CloudSuite environments. Collaborate with IT teams to ensure operational readiness and security, driving successful projec...

United StatesRemote

Today

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $120K *

Lead client-centric projects by overseeing delivery, communication, and strategic collaboration with teams to transform customer experiences cross-channel using innovative digital solutions...

New York, NYRemote

4 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$230K - $273K *

Transform the mobile integration landscape by spearheading the deployment of secure, efficient systems that enable seamless operation of USPS and Government Agency applications across Android devices...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$110K - $130K *

Transform customer experiences by leading solution discovery and deployment for enterprise software. Collaborate with Fortune 500 clients to operationalize innovative solutions, ensuring quality and e...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$150K - $180K *

Shape the future of customer experience by leading AI-driven delivery initiatives. Manage a diverse portfolio, ensuring measurable outcomes while guiding teams through complex transformations and fost...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$110K - $130K *

Transform the channel landscape by driving partner engagement and revenue growth. Leverage strategic relationships and cross-functional collaboration to enhance market presence and execute impactful s...

United StatesRemote

3 days ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Empower healthcare IT delivery by managing a dynamic team, ensuring operational excellence, and driving EMR performance. Collaborate with clinical stakeholders to enhance patient care through effectiv...

United StatesRemote

2 days ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $96K *

Join a team that's dedicated to transforming client needs into effective solutions. As a Business Analyst I, you'll bridge teams, support integrations, and enhance processes within the Financial Servi...

West Des Moines, IARemote

Today

  •   Less than 5 years exp.  •   Finance & Insurance

$80K - $95K *

Transform your career by leading configuration management efforts to ensure accurate, trusted data in the CMDB. Collaborate with cross-functional teams to enhance IT services through robust governance...

United StatesRemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$160K - $192K *

Accelerate revenue growth by driving security services sales, managing the full sales lifecycle, and building strategic relationships with clients and partners to enhance market presence and deliver i...

United StatesRemote

4 days ago

  •   8 - 10 years exp.  •   Information Technology

$100K - $175K *

Transform operations by leveraging your expertise in IT and cybersecurity. Collaborate with leaders to enhance processes, drive efficiency, and ensure compliance while mentoring teams and aligning str...

United StatesRemote

2 days ago

  •   Less than 5 years exp.  •   Information Technology

$184K - $287K *

Empower our channel sales strategy by building and scaling MSP partnerships, driving recurring revenue, and collaborating cross-functionally to establish a robust partner ecosystem that thrives in the...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$110K - $130K *

Empower customers to maximize value through strategic engagement and support. Manage a portfolio, drive adoption, and ensure satisfaction throughout the customer lifecycle, fostering long-term success...

Illinois, USRemote

Today

  •   Less than 5 years exp.  •   Finance & Insurance

$104K - $166K *

Lead technology planning and governance across infrastructure domains, ensuring performance, incident management, and innovation in private cloud, networking, mainframe, and AI platforms for optimal s...

Texas, USRemote

3 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$93K - $120K *

Join a dynamic team as you manage clinical data throughout study lifecycles, ensuring compliance and quality. Collaborate with cross-functional teams to drive data strategy and support innovative solu...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$110K - $130K *

Drive the strategy and execution of an AI framework for state government, ensuring responsible AI use and fostering innovation. Collaborate with stakeholders to implement effective AI initiatives that...

United StatesRemote

4 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

Frequently Asked Questions (FAQ)

  • What does a Desktop Support Manager do?question toggle

    A Desktop Support Manager leads technical support staff and oversees services that help employees use computers, applications, and other workplace technology. The role commonly includes managing incident response, support processes, service metrics, escalations, and coordination with other IT teams.

  • What qualifications are common for Desktop Support Manager jobs?question toggle

    Employers often look for experience in IT support or service desk operations, people management, and strong communication and troubleshooting skills. Knowledge of IT service management, ticketing systems, endpoint tools, and service-level reporting may also be useful; specific requirements vary by employer.

  • How much do Desktop Support Managers earn?question toggle

    Compensation varies based on factors such as location, employer, experience, and role scope. Ladders focuses on vetted professional jobs paying $100,000 or more, so browse current listings to review opportunities and their stated compensation.

  • What career paths can follow a Desktop Support Manager role?question toggle

    Related career paths may include IT service delivery manager, service desk director, end-user computing leader, or IT operations manager. Advancement depends on experience, organizational needs, and the breadth of technical and leadership responsibilities.

  • Where can I find Desktop Support Manager jobs paying $100,000 or more?question toggle

    Explore Desktop Support Manager listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more.