Customer Success Specialist Jobs

Explore Customer Success Specialist opportunities that pay $100,000 or more on Ladders. These professionals help customers get lasting value from a company’s products and services, build trusted relationships, and support business outcomes throughout the customer journey. Browse vetted openings and discover roles that align with your experience and career goals.

What Does a Customer Success Specialist Do?

Customer Success Specialists guide customers through onboarding, product adoption, and ongoing engagement. Depending on the organization, responsibilities may include answering product questions, identifying customer needs, monitoring account health, resolving issues in partnership with internal teams, and helping customers use solutions effectively. The role combines communication, problem-solving, and product knowledge.

Skills and Qualifications

Employers often seek strong written and verbal communication, customer relationship management, organization, and analytical skills. Experience with customer success platforms, CRM software, product training, or a particular industry can be helpful. Many roles value the ability to translate customer feedback into clear next steps and collaborate with sales, support, product, and operations teams.

Customer Success Career Opportunities

Customer Success Specialist positions are available across industries, including technology, software, financial services, healthcare, and business services. Depending on the company and your background, the role may offer paths toward senior customer success, account management, customer experience, or team leadership. Review each listing for its scope, qualifications, compensation, and work arrangement.

Find Customer Success Specialist Jobs on Ladders

Ladders features vetted professional opportunities with salaries of $100,000 or more. Search Customer Success Specialist jobs to compare openings, learn what employers are looking for, and find a role where you can help customers succeed while advancing your career.

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$110K - $130K *

Lead the optimization of cross-pillar workflows, ensuring technical soundness and operational effectiveness. Collaborate with engineering and product teams to enhance product adoption and drive measur...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$95K - $115K *

Elevate your career by providing expert support for Okta-based Identity, Credential, and Access Management solutions in a federal environment. Collaborate with security teams to ensure secure and reli...

Illinois, USRemote

1 week ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$71K - $95K *

Elevate client experiences by managing clinical trial activities, ensuring timely project delivery, and collaborating with cross-functional teams to enhance service quality and client satisfaction in...

New York, NYRemote

3 days ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$145K - $185K *

Join a dynamic team as a Senior Marketing Analytics Manager, driving marketing performance measurement and insights. Collaborate cross-functionally to build impactful reporting and attribution models...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$220K - $330K *

Unlock potential by leading high-performing solution engineering teams in Financial Services. Drive pre-sales strategies, mentor talent, and enhance customer experiences through innovative AI solution...

United StatesRemote

Reposted yesterday

  •   5 - 7 years exp.  •   Information Technology

$145K - $150K *

Join a team that's redefining pay equity solutions. Drive sales cycles, engage with enterprise clients, and leverage innovative tech to ensure fair compensation practices. Collaborate with diverse sta...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$210K - $258K *

Unlock your potential as a Senior Engagement Manager, leading complex consulting projects for pharmaceutical clients. Drive strategic medical initiatives, foster client relationships, and mentor teams...

United StatesRemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$110K - $130K *

Empower customer success by providing expert technical support and guidance on our identity verification and risk management solutions. Collaborate with sales and engineering teams, driving integratio...

United StatesRemote

Reposted yesterday

  •   Less than 5 years exp.  •   Enterprise Technology

$115K - $140K *

Join a team that's dedicated to transforming patient engagement through innovative marketing strategies. You'll develop and execute multichannel campaigns, crafting compelling content that drives enro...

United StatesRemote

Reposted 4 days ago

  •   Less than 5 years exp.  •   Healthcare

$150K - $180K *

Join us to shape the product marketing strategy for self-serve growth, driving user adoption and engagement across our suite. Lead a team, collaborate cross-functionally, and turn insights into impact...

San Francisco, CARemote

3 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$100K - $120K *

Advance global service delivery by managing offshore partnerships, ensuring performance excellence, and driving operational improvements across teams to enhance productivity and quality outcomes...

United StatesRemote

Reposted 5 days ago

  •   Less than 5 years exp.  •   Healthcare

$82K - $108K *

Grow your career with a dynamic role focused on building relationships and driving sales growth in the wholesale sector. Collaborate with internal teams to deliver exceptional customer service and ach...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$123K - $135K *

Engage with existing customer accounts to drive renewal retention and expansion revenue. Collaborate with cross-functional teams to identify growth opportunities and ensure customer satisfaction while...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$172K - $275K *

Unlock potential by leading complex service sales engagements, driving long-term strategies, and mentoring junior team members while aligning with account and technical teams to deliver impactful solu...

Texas, USRemote

Reposted 4 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$113K - $181K *

Pioneer a high-performing team in delivering impactful technical assistance programs. Lead program managers and specialists to enhance service delivery, operational excellence, and partner satisfactio...

United StatesRemote

4 days ago

  •   5 - 7 years exp.  •   Healthcare

$110K - $130K *

Champion client success by developing strategic partnerships and driving operational excellence. Collaborate with cross-functional teams to enhance service delivery and revenue growth while ensuring p...

Hartford, CTRemote

4 days ago

  •   8 - 10 years exp.  •   Finance & Insurance

$80K - $95K *

Transform your career by leading implementation projects in healthcare. Drive successful onboarding and training for Ambulatory Surgery Centers, ensuring optimal system configurations and revenue cycl...

United StatesRemote

3 days ago

  •   Less than 5 years exp.  •   Healthcare

$85K - $100K *

Join us to empower senior leaders by managing complex projects, client contracts, and travel arrangements. Your proactive support will enhance team efficiency in a fully virtual environment, fostering...

United StatesRemote

1 month ago

  •   Less than 5 years exp.  •   Business Services

$80K - $95K *

Drive revenue growth by supporting cardiovascular product adoption through clinical education and procedural coverage. Collaborate with sales teams to enhance customer engagement and improve patient o...

Illinois, USRemote

Yesterday

  •   Less than 5 years exp.  •   Healthcare

$74K - $98K *

Champion regulatory audit excellence by leading PACE audits, ensuring compliance, and driving cross-functional collaboration to enhance operational readiness and continuous improvement across the orga...

United StatesRemote

1 month ago

  •   Less than 5 years exp.  •   Healthcare

$110K - $130K *

Lead customer marketing initiatives to drive expansion and adoption within mid-market and enterprise accounts. Collaborate with cross-functional teams to develop data-driven campaigns and leverage AI...

Vancouver, BCRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$164K - $220K *

Drive strategic partnerships and sales initiatives within the Adobe ecosystem, leveraging your expertise to cultivate relationships, manage complex sales pursuits, and enhance Merkle's service offerin...

Maryland, USRemote

1 week ago

  •   5 - 7 years exp.  •   Media

$140K - $175K *

Accelerate progress at our company by driving growth within existing accounts. Leverage strategic relationships and insights to enhance customer success and maximize product adoption, ensuring long-te...

United StatesRemote

3 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$89K - $250K *

Transform your career by driving growth in large pharmaceutical accounts. Collaborate with cross-functional teams to deliver innovative solutions that meet client needs and enhance their marketing str...

RemoteRemote

4 days ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$80K - $95K *

Unlock potential by driving new business growth in mid-market sectors. Own the full sales cycle, from prospecting to closing, while building relationships and shaping strategies for success in a dynam...

United StatesRemote

4 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

Frequently Asked Questions (FAQ)

  • What does a Customer Success Specialist do?question toggle

    A Customer Success Specialist helps customers adopt and use a company’s products or services effectively. Common duties include onboarding, answering questions, coordinating issue resolution, monitoring customer needs, and sharing feedback with internal teams.

  • What skills are important for Customer Success Specialist jobs?question toggle

    Communication, relationship building, organization, problem-solving, and product knowledge are commonly valued. Some employers also look for experience with CRM or customer success software, data analysis, and a specific industry.

  • Where do Customer Success Specialists work?question toggle

    Customer Success Specialists work in many sectors, including technology, software, financial services, healthcare, and business services. Responsibilities and customer types vary by employer.

  • How can I find Customer Success Specialist jobs paying $100,000 or more?question toggle

    Browse Customer Success Specialist listings on Ladders, where professional opportunities are vetted and pay $100,000 or more. Check each listing for compensation details, qualifications, and location or remote-work options.

  • What career paths can follow a Customer Success Specialist role?question toggle

    Depending on experience and the organization, professionals may progress into senior customer success positions, account management, customer experience, or customer success leadership.