Customer Service Representative Jobs

Find Customer Service Representative opportunities that match your experience and career goals on Ladders. Our job listings focus on vetted professional roles paying $100,000 or more, including senior customer service, client experience, and customer support positions. Explore opportunities with organizations seeking professionals who can build customer trust, resolve complex issues, and improve service operations.

What Customer Service Representatives Do

Customer Service Representatives help customers get answers, solve problems, and make the most of a company's products or services. Depending on the role and industry, responsibilities may include managing customer inquiries, troubleshooting issues, coordinating with internal teams, documenting interactions, and identifying recurring concerns. Senior and specialized positions may also involve account support, service quality improvement, customer retention, or team leadership.

Skills and Experience Employers Value

Employers commonly look for clear communication, active listening, sound judgment, empathy, and strong problem-solving skills. Experience with customer relationship management (CRM) platforms, support ticketing systems, product knowledge, and written communication can also be valuable. Leadership roles may call for coaching, performance analysis, process improvement, and the ability to use customer feedback to strengthen the service experience.

Career Paths in Customer Service

Customer service experience can lead to opportunities in customer success, account management, client experience, support operations, service management, and customer experience leadership. The path depends on your industry, strengths, and professional background. Use Ladders to explore vetted roles with compensation of $100,000 or more and find positions that align with your next career move.

Find Customer Service Representative Jobs on Ladders

Search Customer Service Representative and related job titles on Ladders to discover professional opportunities across industries. Review each listing for its responsibilities, qualifications, location, and compensation details, then apply to roles that fit your experience and goals.

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$132K - $170K *

Lead client relationships and drive growth through strategic account management, ensuring high satisfaction and retention while achieving significant sales targets in a dynamic, consultative sales env...

RemoteRemote

Reposted 5 days ago

  •   8 - 10 years exp.  •   Business Services

$110K - $120K *

Optimize business processes by analyzing workflows, gathering requirements, and supporting automation initiatives. Collaborate with senior analysts to enhance efficiency and drive strategic improvemen...

Virginia, USRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$151K - $252K *

Elevate the future of energy by leading strategic utility partnerships, driving complex transactions, and shaping account strategies. This senior role demands expertise in the utility sector, with ful...

United StatesRemote

Reposted yesterday

  •   8 - 10 years exp.  •   Business Services

$80K - $95K *

Join a team that's dedicated to providing exceptional remote technical support for complex issues across our product lines. Collaborate with peers to resolve challenges and ensure customer satisfactio...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Transform patient care as a vital pharmacist in a high-throughput environment. Collaborate with prescribers, verify prescriptions, and provide exceptional patient counseling to enhance outcomes and en...

United StatesRemote

3 days ago

  •   Less than 5 years exp.  •   Healthcare

$134K - $201K *

Transform customer relationships by driving strategic upselling and renewals. Collaborate with internal teams to deliver tailored solutions, ensuring long-term value and satisfaction for existing clie...

San Francisco, CARemote

3 days ago

  •   Less than 5 years exp.  •   Consumer Technology

$134K - $201K *

Drive growth by cultivating relationships with existing customers, focusing on upselling and strategic account management. Collaborate cross-functionally to deliver tailored solutions that enhance cus...

Chicago, ILRemote

2 weeks ago

  •   Less than 5 years exp.  •   Consumer Technology

$73K - $98K *

Drive excellence in DRG auditing by conducting thorough coding reviews and ensuring compliance with industry standards. Collaborate with a dynamic team to maximize reimbursement accuracy and enhance o...

Jacksonville, FLRemote

4 days ago

  •   Less than 5 years exp.  •   Business Services

$106K - $137K *

Drive strategic supply chain innovations by managing product roadmaps and technology solutions that enhance operational efficiency and customer satisfaction while aligning with business goals...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$150K - $225K *

Lead the charge in mentoring a high-performing software development team, driving technical vision and process improvements while ensuring alignment with organizational goals and fostering collaborati...

Texas, USRemote

2 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$125K - $250K *

Develop strategic sales initiatives to drive revenue growth while cultivating strong relationships with customers. Collaborate with internal teams to tailor SHI's offerings and participate in industry...

RemoteRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Technical Services

$72K - $192K *

Empower a dynamic sales team to exceed targets and drive growth while fostering a culture of collaboration and accountability, all aligned with core values focused on the well-being of both clients an...

Salt Lake City, UTRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$116K - $174K *

Champion strategic sales initiatives by managing complex accounts, driving growth through consultative relationships, and executing tailored sales strategies to enhance profitability and market share...

Illinois, USRemote

3 days ago

  •   5 - 7 years exp.  •   Healthcare

$171K - $243K *

Join us to lead strategic customer development in North America, driving revenue growth and market expansion. Oversee a high-performing sales team, foster key customer relationships, and collaborate c...

Rockville, MDRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$100K - $123K *

Empower individuals by managing case activities for PPO members, ensuring quality care through assessment, planning, and coordination. Collaborate with health plans to enhance member outcomes while ad...

United StatesRemote

Yesterday

  •   Less than 5 years exp.  •   Healthcare

$99K *

Elevate patient care by reviewing order entries remotely, ensuring accuracy and compliance. Collaborate with healthcare teams to enhance service delivery while leveraging your expertise in long-term c...

Ridgefield Park, NJRemote

3 weeks ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$92K - $154K *

Drive your career by developing integrated power conversion solutions for diverse industries. Leverage your technical expertise to create innovative applications and enhance business opportunities in...

RemoteRemote

Reposted yesterday

  •   5 - 7 years exp.  •   Business Services

$114K - $163K *

Unlock potential by driving profitable sales strategies and customer relations within the logistics sector. Utilize market insights and communication excellence to secure and grow key accounts, ensuri...

Schaumburg, ILRemote

Reposted 3 days ago

  •   5 - 7 years exp.  •   Transportation

$85K *

Reimagine your career by driving sales and fostering relationships in the industrial sector. Leverage your technical expertise to deliver innovative solutions and enhance customer satisfaction while a...

Houston, TXRemote

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$85K - $110K *

Lead client relationships in healthcare services, ensuring satisfaction and efficient communication. Oversee account management, resolve issues, and collaborate with teams to enhance service delivery...

Jacksonville, FLRemote

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$110K - $130K *

Empower success by establishing relationships and driving sales in strategic international markets. Utilize your expertise to develop effective solutions for customers while consistently exceeding sal...

Tampa, FLRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$130K - $140K *

Champion growth by driving new revenue through strategic enterprise account management. Leverage your expertise to build relationships, maximize conversion rates, and close complex deals in a dynamic...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$143K - $243K *

Lead the charge in shaping financial strategies and underwriting excellence. Drive organizational capability and influence enterprise decisions to enhance client retention, profitability, and growth t...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$110K - $130K *

Drive client engagement by crafting strategic communications across diverse platforms, ensuring clarity and alignment with customer needs. Lead the development of content, events, and data-driven reco...

RemoteRemote

Reposted 4 days ago

  •   8 - 10 years exp.  •   Finance & Insurance

$111K - $201K *

Reimagine financial operations by leading Oracle ERP initiatives, ensuring seamless integration between finance and IT. Drive enhancements, oversee month-end processes, and translate complex needs int...

El Segundo, CARemote

4 days ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

Frequently Asked Questions (FAQ)

  • What does a Customer Service Representative do?question toggle

    A Customer Service Representative assists customers with questions, product or service issues, and requests. Responsibilities can include troubleshooting, documenting interactions, coordinating with other teams, and helping improve the customer experience.

  • What skills are important for Customer Service Representative jobs?question toggle

    Communication, active listening, empathy, problem-solving, and organization are commonly valued. Depending on the role, employers may also seek CRM or ticketing-system experience, product knowledge, and skills in customer retention or service operations.

  • What career paths can follow customer service experience?question toggle

    Customer service professionals may move into customer success, account management, client experience, support operations, service management, or customer experience leadership, depending on their skills and experience.

  • Are Customer Service Representative jobs on Ladders vetted?question toggle

    Ladders focuses on vetted professional job opportunities paying $100,000 or more. Review individual listings to confirm role requirements, compensation details, and other specifics.

  • How can I find Customer Service Representative jobs paying $100,000 or more?question toggle

    Search Ladders for Customer Service Representative and related titles, then review listings for compensation, responsibilities, qualifications, and location to find opportunities that fit your background.