Customer Service Representative Jobs

Find Customer Service Representative opportunities that match your experience and career goals on Ladders. Our job listings focus on vetted professional roles paying $100,000 or more, including senior customer service, client experience, and customer support positions. Explore opportunities with organizations seeking professionals who can build customer trust, resolve complex issues, and improve service operations.

What Customer Service Representatives Do

Customer Service Representatives help customers get answers, solve problems, and make the most of a company's products or services. Depending on the role and industry, responsibilities may include managing customer inquiries, troubleshooting issues, coordinating with internal teams, documenting interactions, and identifying recurring concerns. Senior and specialized positions may also involve account support, service quality improvement, customer retention, or team leadership.

Skills and Experience Employers Value

Employers commonly look for clear communication, active listening, sound judgment, empathy, and strong problem-solving skills. Experience with customer relationship management (CRM) platforms, support ticketing systems, product knowledge, and written communication can also be valuable. Leadership roles may call for coaching, performance analysis, process improvement, and the ability to use customer feedback to strengthen the service experience.

Career Paths in Customer Service

Customer service experience can lead to opportunities in customer success, account management, client experience, support operations, service management, and customer experience leadership. The path depends on your industry, strengths, and professional background. Use Ladders to explore vetted roles with compensation of $100,000 or more and find positions that align with your next career move.

Find Customer Service Representative Jobs on Ladders

Search Customer Service Representative and related job titles on Ladders to discover professional opportunities across industries. Review each listing for its responsibilities, qualifications, location, and compensation details, then apply to roles that fit your experience and goals.

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$130K - $150K *

Elevate your career by driving growth in the Surety business, collaborating with brokers, and underwriting a profitable portfolio while leveraging innovative technologies to enhance operations and ach...

Baltimore, MDRemote

1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

$60K - $111K *

Join a team that's dedicated to excellence in call center operations, overseeing staff performance and ensuring high-quality service delivery while fostering a culture of teamwork and continuous impro...

United StatesRemote

3 days ago

  •   Less than 5 years exp.  •   Business Services

$96K - $130K *

Join a dynamic team to manage client relationships and deliver tailored insurance solutions. Leverage your expertise to oversee complex accounts, negotiate terms, and provide strategic guidance while...

Vermont, USRemote

3 days ago

  •   8 - 10 years exp.  •   Finance & Insurance

$87K - $157K *

Empower healthcare providers through strategic partnerships and data-driven insights to enhance value-based care initiatives, improve performance, and drive member outcomes by utilizing innovative str...

RemoteRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Healthcare

$126K - $185K *

Analyze and develop Large Enterprise sales opportunities, ensuring customer satisfaction and strategic account management to maximize revenue. Collaborate with clients to introduce solutions and maint...

California, USRemote

Reposted 5 days ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$80K - $95K *

Accelerate progress at driving deposit growth by identifying and onboarding new business members. Manage complex relationships, deliver tailored Treasury Management solutions, and collaborate with int...

Fort Wayne, INRemote

1 month ago

  •   5 - 7 years exp.  •   Finance & Insurance

$80K - $100K *

Pioneer crisis and reputation communications strategy, advising senior leaders and managing high-stakes situations. Oversee employee messaging and build frameworks for effective communication during s...

New York, NYRemote

1 week ago

  •   5 - 7 years exp.  •   Business Services

$107K - $179K *

Develop and execute strategic account plans to enhance hospital access and drive sales growth through effective stakeholder engagement and relationship management, ensuring optimal patient care and ma...

RemoteRemote

1 week ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$188K - $259K *

Elevate your career by leading a dynamic team to drive strategic growth and customer satisfaction in a fast-paced environment. Manage complex negotiations and develop executive relationships while ove...

New Hampshire, USRemote

Reposted today

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$120K - $140K *

Join a team that's driving sales success by engaging clients, managing opportunities, and closing deals. Leverage your expertise to present solutions and collaborate with internal teams to achieve rev...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$120K - $140K *

Partner with us to drive growth in industrial accounts, leveraging your sales expertise to expand relationships and deliver innovative water treatment solutions that meet the needs of our customers an...

RemoteRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$170K - $195K *

Engage in strategic account acquisition for our Legal Technologies sector, focusing on sourcing, qualifying, and closing new enterprise accounts. Drive revenue growth through complex sales cycles whil...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Legal & Accounting

$90K - $120K *

Strategize as a key HR partner, aligning people strategies with business goals, navigating complex employee relations, and driving continuous improvement across HR functions in a remote role focused o...

United StatesRemote

2 days ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$175K - $225K *

Shape the future of digital solutions for government agencies by driving growth, developing strategies, and leading complex sales pursuits. Collaborate with senior executives to enhance efficiency and...

Washington, DCRemote

1 week ago

  •   5 - 7 years exp.  •   Business Services

$216K - $361K *

Elevate your career by driving sales growth in enterprise software across retail, energy management, and telecommunications. Collaborate with top clients to achieve strategic goals and expand market p...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$100K - $150K *

Champion growth by driving new business and enhancing customer relationships. Collaborate with internal teams to deliver tailored packaging solutions while executing effective sales strategies to capt...

Rock Island, ILRemote

Reposted 4 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Drive customer satisfaction and revenue growth by managing relationships, supporting sales activities, and collaborating with internal teams to deliver solutions. Leverage your expertise in electronic...

Connecticut, USRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $95K *

Drive successful punchout integrations by collaborating with engineering, vendors, and stakeholders. Manage requests, troubleshoot issues, and ensure seamless purchasing experiences while advocating f...

CanadaRemote

2 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$54K - $116K *

Champion client relationships by ensuring quality delivery and support of products. Leverage industry insights to maximize client benefits and drive operational excellence through collaboration and co...

RemoteRemote

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$72K - $130K *

Engage in enhancing revenue integrity by ensuring accurate coding and charge capture for Cardiac Catheterization and Interventional Radiology services. Collaborate with clinical and operational teams...

Kentucky, USRemote

4 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$175K - $225K *

Transform the digital landscape by driving growth in Army accounts, shaping strategies, and leading complex sales pursuits. Collaborate with senior executives to deliver innovative solutions and ensur...

Washington, DCRemote

1 week ago

  •   5 - 7 years exp.  •   Business Services

$110K - $130K *

Drive enterprise-wide IT service management governance and process integration. Lead service-quality improvements and ITIL best-practice adoption across all service-management processes for enhanced s...

Chicago, ILRemote

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$120K - $144K *

Transform client relationships and elevate service delivery by managing Building Automation System programs. Combine hands-on technical expertise with leadership to ensure high-quality support in crit...

United StatesRemote

4 days ago

  •   8 - 10 years exp.  •   Technical Services

$80K - $120K *

Join a team that's driving growth by acquiring and retaining key clients through consultative sales. Leverage your expertise in financial products to build a robust pipeline and achieve revenue object...

Princeton, NJRemote

3 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$95K - $115K *

Drive operational excellence by leading clinical teams, ensuring effective training, resource allocation, and performance management. Collaborate with senior management to enhance project delivery and...

North Carolina, USRemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

Frequently Asked Questions (FAQ)

  • What does a Customer Service Representative do?question toggle

    A Customer Service Representative assists customers with questions, product or service issues, and requests. Responsibilities can include troubleshooting, documenting interactions, coordinating with other teams, and helping improve the customer experience.

  • What skills are important for Customer Service Representative jobs?question toggle

    Communication, active listening, empathy, problem-solving, and organization are commonly valued. Depending on the role, employers may also seek CRM or ticketing-system experience, product knowledge, and skills in customer retention or service operations.

  • What career paths can follow customer service experience?question toggle

    Customer service professionals may move into customer success, account management, client experience, support operations, service management, or customer experience leadership, depending on their skills and experience.

  • Are Customer Service Representative jobs on Ladders vetted?question toggle

    Ladders focuses on vetted professional job opportunities paying $100,000 or more. Review individual listings to confirm role requirements, compensation details, and other specifics.

  • How can I find Customer Service Representative jobs paying $100,000 or more?question toggle

    Search Ladders for Customer Service Representative and related titles, then review listings for compensation, responsibilities, qualifications, and location to find opportunities that fit your background.