Customer Service Representative Jobs

Find Customer Service Representative opportunities that match your experience and career goals on Ladders. Our job listings focus on vetted professional roles paying $100,000 or more, including senior customer service, client experience, and customer support positions. Explore opportunities with organizations seeking professionals who can build customer trust, resolve complex issues, and improve service operations.

What Customer Service Representatives Do

Customer Service Representatives help customers get answers, solve problems, and make the most of a company's products or services. Depending on the role and industry, responsibilities may include managing customer inquiries, troubleshooting issues, coordinating with internal teams, documenting interactions, and identifying recurring concerns. Senior and specialized positions may also involve account support, service quality improvement, customer retention, or team leadership.

Skills and Experience Employers Value

Employers commonly look for clear communication, active listening, sound judgment, empathy, and strong problem-solving skills. Experience with customer relationship management (CRM) platforms, support ticketing systems, product knowledge, and written communication can also be valuable. Leadership roles may call for coaching, performance analysis, process improvement, and the ability to use customer feedback to strengthen the service experience.

Career Paths in Customer Service

Customer service experience can lead to opportunities in customer success, account management, client experience, support operations, service management, and customer experience leadership. The path depends on your industry, strengths, and professional background. Use Ladders to explore vetted roles with compensation of $100,000 or more and find positions that align with your next career move.

Find Customer Service Representative Jobs on Ladders

Search Customer Service Representative and related job titles on Ladders to discover professional opportunities across industries. Review each listing for its responsibilities, qualifications, location, and compensation details, then apply to roles that fit your experience and goals.

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$135K - $200K *

Unlock potential by driving customer growth and engagement through consultative selling, leveraging AI insights to enhance account strategies and foster strong relationships with existing clients and...

United StatesRemote

1 month ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$83K - $193K *

Elevate the efficiency of clinical operations by leading Epic Clinical Service Desk initiatives, optimizing workflows, and implementing best practices to enhance patient care and support in a dynamic...

Lincoln, NERemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Technical Services

$85K - $88K *

Advance your career by leading a dynamic accounting team, ensuring accurate financial reporting and month-end close processes while driving operational efficiency and fostering a collaborative environ...

United StatesRemote

5 days ago

  •   5 - 7 years exp.  •   Healthcare

$120K - $160K *

Drive impactful change in retail operations by leveraging data insights. Manage enterprise client relationships, ensuring strategic alignment and project success while fostering trust and collaboratio...

New York, NYRemote

4 days ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$72K - $120K *

Champion consumer compliance risk management by developing and delivering insightful reports and analytics. Collaborate with cross-functional teams to ensure data integrity and support compliance moni...

Lancaster, PARemote

3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$89K - $128K *

Unlock potential by serving as a strategic partner to government agencies, guiding them through procurement processes while driving revenue growth and client satisfaction in public safety solutions...

RemoteRemote

Reposted yesterday

  •   5 - 7 years exp.  •   Information Technology

$113K - $127K *

Transform employee relations by leading investigations, resolving disputes, and advising on best practices. Collaborate with leaders to enhance workplace culture and ensure compliance, driving strateg...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$110K - $130K *

Drive your career with our Mainframe Engineering team as a senior zOS System Programmer, tackling complex issues, managing infrastructure projects, and providing technical guidance while ensuring high...

Atlanta, GARemote

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$80K - $95K *

Support the design and improvement of IT service management processes, ensuring effective service delivery and compliance. Collaborate with stakeholders to document, analyze, and enhance service manag...

Chicago, ILRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $115K *

Join a team that's enhancing enterprise messaging services through technical expertise in Microsoft 365 Exchange Online and mobile device management. Drive improvements, resolve complex issues, and su...

New Mexico, USRemote

3 days ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$140K - $175K *

Join a dynamic team as you drive sales strategies for the Intelligence Community, focusing on innovative solutions to safeguard enterprise customers against cyber threats while achieving significant r...

Reston, VARemote

1 week ago

  •   5 - 7 years exp.  •   Consumer Technology

$80K - $95K *

Engage with existing and potential customers to drive sales growth, optimize product offerings, and establish lasting relationships. Utilize technical expertise to provide solutions and achieve profit...

RemoteRemote

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$111K - $167K *

Optimize the customer journey by leveraging analytics and strategic insights to enhance pipeline generation, forecasting, and sales enablement for a growing Property Care business. Collaborate cross-f...

RemoteRemote

5 days ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $95K *

Empower growth as you drive revenue in K-12 education. Own the full sales lifecycle and engage with district leaders to position data-driven solutions, achieving consistent quota attainment while leve...

Massachusetts, USRemote

Reposted 4 days ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$94K - $164K *

Champion innovative business analysis strategies to drive enterprise alignment, enhance decision-making, and deliver measurable outcomes. Collaborate with leadership to shape initiatives that support...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$110K - $130K *

Pioneer growth by cultivating executive relationships and driving revenue through strategic account management, expansion initiatives, and successful customer launches. Collaborate across teams to ens...

Holmdel, NJRemote

5 days ago

  •   8 - 10 years exp.  •   Information Technology

$100K - $110K *

Elevate the impact of early childhood development by managing and expanding the HELP product suite. Drive customer relationships, account growth, and new business development while supporting practiti...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$90K - $110K *

Transform the sales landscape by providing expert technical support and product demonstrations. Collaborate cross-functionally to address customer needs and enhance internal training, driving success...

RemoteRemote

4 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$80K - $95K *

Lead the investigation and resolution of complex Workers Compensation claims, utilizing advanced analytical skills and independent judgment. Collaborate with legal counsel and mentor team members to e...

Brea, CARemote

4 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$117K - $220K *

Join a team that's driving growth in service sales for life sciences. Leverage your sales expertise and technical knowledge to develop new business opportunities and enhance customer relationships acr...

RemoteRemote

Reposted 2 days ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$80K - $95K *

Engage with customers to drive value through strategic account management, uncovering needs and enhancing product adoption. Foster relationships to minimize churn and maximize growth, ensuring excepti...

RemoteRemote

Yesterday

  •   5 - 7 years exp.  •   Real Estate & Construction

$90K - $110K *

Lead the charge in driving operational excellence across multiple markets, ensuring customer satisfaction and compliance while managing a high-performing team. Focus on strategic growth, budget manage...

RemoteRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$140K *

Join a team that's focused on strategic account management and business development. You'll cultivate relationships with key customers in the Home, Garden & Personal Care sectors, driving growth and d...

New Jersey, USRemote

2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$80K - $96K *

Join a team that's dedicated to transforming client needs into effective solutions. As a Business Analyst I, you'll bridge teams, support integrations, and enhance processes within the Financial Servi...

West Des Moines, IARemote

2 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$150K - $175K *

Champion the growth of our inmate phone business by driving sales, developing marketing strategies, and ensuring customer satisfaction across multiple states. Collaborate with teams to enhance service...

RemoteRemote

1 week ago

  •   Less than 5 years exp.  •   Hospitality & Recreation

Frequently Asked Questions (FAQ)

  • What does a Customer Service Representative do?question toggle

    A Customer Service Representative assists customers with questions, product or service issues, and requests. Responsibilities can include troubleshooting, documenting interactions, coordinating with other teams, and helping improve the customer experience.

  • What skills are important for Customer Service Representative jobs?question toggle

    Communication, active listening, empathy, problem-solving, and organization are commonly valued. Depending on the role, employers may also seek CRM or ticketing-system experience, product knowledge, and skills in customer retention or service operations.

  • What career paths can follow customer service experience?question toggle

    Customer service professionals may move into customer success, account management, client experience, support operations, service management, or customer experience leadership, depending on their skills and experience.

  • Are Customer Service Representative jobs on Ladders vetted?question toggle

    Ladders focuses on vetted professional job opportunities paying $100,000 or more. Review individual listings to confirm role requirements, compensation details, and other specifics.

  • How can I find Customer Service Representative jobs paying $100,000 or more?question toggle

    Search Ladders for Customer Service Representative and related titles, then review listings for compensation, responsibilities, qualifications, and location to find opportunities that fit your background.