Customer Service Representative Jobs

Find Customer Service Representative opportunities that match your experience and career goals on Ladders. Our job listings focus on vetted professional roles paying $100,000 or more, including senior customer service, client experience, and customer support positions. Explore opportunities with organizations seeking professionals who can build customer trust, resolve complex issues, and improve service operations.

What Customer Service Representatives Do

Customer Service Representatives help customers get answers, solve problems, and make the most of a company's products or services. Depending on the role and industry, responsibilities may include managing customer inquiries, troubleshooting issues, coordinating with internal teams, documenting interactions, and identifying recurring concerns. Senior and specialized positions may also involve account support, service quality improvement, customer retention, or team leadership.

Skills and Experience Employers Value

Employers commonly look for clear communication, active listening, sound judgment, empathy, and strong problem-solving skills. Experience with customer relationship management (CRM) platforms, support ticketing systems, product knowledge, and written communication can also be valuable. Leadership roles may call for coaching, performance analysis, process improvement, and the ability to use customer feedback to strengthen the service experience.

Career Paths in Customer Service

Customer service experience can lead to opportunities in customer success, account management, client experience, support operations, service management, and customer experience leadership. The path depends on your industry, strengths, and professional background. Use Ladders to explore vetted roles with compensation of $100,000 or more and find positions that align with your next career move.

Find Customer Service Representative Jobs on Ladders

Search Customer Service Representative and related job titles on Ladders to discover professional opportunities across industries. Review each listing for its responsibilities, qualifications, location, and compensation details, then apply to roles that fit your experience and goals.

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$110K - $130K *

Transform quality assurance by leading a dedicated team, ensuring compliance, and managing complex client projects. Drive excellence in drug importation and quality documentation while fostering stron...

Ontario, CARemote

3 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$90K - $110K *

Champion the management of complex liability claims, ensuring thorough investigations, negotiations, and settlements. Collaborate with internal and external stakeholders to maintain high standards of...

RemoteRemote

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$110K - $130K *

Drive customer success by leading a dynamic team in delivering high-quality SaaS implementations. Collaborate across functions to enhance performance, navigate challenges, and embrace innovative solut...

RemoteRemote

1 month ago

  •   5 - 7 years exp.  •   Enterprise Technology

$85K - $100K *

Unlock new revenue streams by cultivating partnerships and driving sales growth through effective channel management and collaboration with internal teams in a dynamic environment...

United StatesRemote

4 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$100K - $120K *

Accelerate progress at driving new-business growth through strategic channel partnerships. This role involves managing partner relationships, executing sales strategies, and influencing outcomes to ac...

United StatesRemote

3 days ago

  •   5 - 7 years exp.  •   Information Technology

$100K - $120K *

Drive new business growth by managing partner relationships and executing channel strategies. This role requires independent judgment to influence outcomes and achieve revenue targets through indirect...

United StatesRemote

3 days ago

  •   5 - 7 years exp.  •   Information Technology

$77K - $129K *

Lead your career with a pivotal role in technical claim-handling, overseeing investigations and negotiations for complex property claims. Mentor team members and support audits while ensuring complian...

RemoteRemote

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$139K - $188K *

Innovate solutions for federal agencies by driving CRM and AI adoption. Leverage your extensive sales experience to enhance mission outcomes and transform public sector operations through strategic ac...

Washington, DCRemote

Yesterday

  •   8 - 10 years exp.  •   Information Technology

$120K *

Join a team that's dedicated to enhancing healthcare by driving sales in acute medical supplies. Engage with hospital decision-makers, build lasting relationships, and deliver tailored solutions that...

Auburn, ALRemote

4 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$287K - $359K *

Drive strategic growth by acquiring new logos and expanding accounts in a defined territory. Leverage strong executive presence and navigate complex sales cycles to position cutting-edge data security...

Phoenix, AZRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$100K - $120K *

Unlock potential by driving sales growth through strategic prospecting and relationship building. Leverage your expertise to connect clients with tailored solutions, while enjoying robust training and...

Florida, USRemote

5 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$164K - $305K *

Lead the charge in developing strategic relationships with C-suite executives to drive growth, retention, and value realization across complex health systems, ensuring integrated solutions and measura...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$108K - $130K *

Accelerate progress at our company by driving sales growth, managing client relationships, and collaborating with teams to achieve targets. Leverage your expertise in IT Security/Networking to expand...

Houston, TXRemote

1 week ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$110K - $130K *

Partner with us to drive territory growth through strategic sales and account management in oncology. Build strong relationships with healthcare professionals while ensuring exceptional customer exper...

Ohio, USRemote

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$108K - $184K *

Shape the future of fund administration by leading complex private equity accounting and reporting. Collaborate with clients and auditors to ensure accuracy and compliance while driving operational ex...

RemoteRemote

3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$127K - $183K *

Engage with C-level executives to drive growth by managing strategic enterprise accounts. Utilize your SaaS expertise to navigate complex sales cycles, exceed revenue goals, and foster collaborative r...

Boston, MARemote

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$127K - $183K *

Shape the future of enterprise sales by driving growth and closing complex deals. Own strategic accounts, build relationships with C-level executives, and leverage your SaaS expertise to exceed revenu...

San Mateo, CARemote

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$80K - $95K *

Accelerate progress at a dynamic automotive SaaS company by owning the Mid-Market segment. Drive new business with multi-location auto repair groups, shaping strategies and building a scalable sales p...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $100K *

Empower client growth by driving AI-based solutions and renewals. Engage existing clients through strategic outreach, fostering relationships and maximizing product adoption. Own the sales process fro...

Pittsburgh, PARemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$75K - $125K *

Elevate your career by onboarding customers and driving their success through strategic reviews and relationship building. Collaborate with teams to align offerings and ensure a positive experience wh...

RemoteRemote

1 week ago

  •   Less than 5 years exp.  •   Technical Services

$100K - $120K *

Empower your career by cultivating client relationships and driving sales growth. This role focuses on renewing software subscriptions and upselling products, leveraging strategic insights to enhance...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$94K - $155K *

Grow your career with a dynamic sales team focused on driving profitable growth through strategic relationship management and innovative sales tactics. Leverage your expertise to optimize agency perfo...

RemoteRemote

3 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$90K - $120K *

Join a team that's driving operational excellence in Call Centre processes and digital solutions. Lead cross-functional initiatives to enhance customer experience, streamline workflows, and implement...

CanadaRemote

Today

  •   5 - 7 years exp.  •   Business Services

$94K - $124K *

Lead operational excellence by managing our CLM platform, ensuring efficient contract processes and seamless collaboration among stakeholders, vendors, and technology to optimize procurement operation...

United StatesRemote

Reposted 1 month ago

  •   5 - 7 years exp.  •   Finance & Insurance

$70K - $103K *

Contribute to optimizing papermaking processes while building strong relationships with clients. Serve as a key engineer in training, supporting account management strategies to enhance efficiency and...

Georgia, USRemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Business Services

Frequently Asked Questions (FAQ)

  • What does a Customer Service Representative do?question toggle

    A Customer Service Representative assists customers with questions, product or service issues, and requests. Responsibilities can include troubleshooting, documenting interactions, coordinating with other teams, and helping improve the customer experience.

  • What skills are important for Customer Service Representative jobs?question toggle

    Communication, active listening, empathy, problem-solving, and organization are commonly valued. Depending on the role, employers may also seek CRM or ticketing-system experience, product knowledge, and skills in customer retention or service operations.

  • What career paths can follow customer service experience?question toggle

    Customer service professionals may move into customer success, account management, client experience, support operations, service management, or customer experience leadership, depending on their skills and experience.

  • Are Customer Service Representative jobs on Ladders vetted?question toggle

    Ladders focuses on vetted professional job opportunities paying $100,000 or more. Review individual listings to confirm role requirements, compensation details, and other specifics.

  • How can I find Customer Service Representative jobs paying $100,000 or more?question toggle

    Search Ladders for Customer Service Representative and related titles, then review listings for compensation, responsibilities, qualifications, and location to find opportunities that fit your background.