Customer Service Manager Jobs

Explore Customer Service Manager opportunities that pay $100,000 or more on Ladders. These leaders shape the customer experience by guiding service teams, improving support operations, and helping organizations build lasting customer relationships. Browse vetted roles across industries and discover opportunities that match your leadership experience and career goals.

What Does a Customer Service Manager Do?

Customer Service Managers oversee the people, processes, and tools that help customers get answers and resolve issues. Depending on the organization, responsibilities may include managing support teams, setting service standards, monitoring customer feedback, handling escalations, and coordinating with departments such as sales, product, and operations.

Skills and Qualifications

Employers commonly seek experience leading customer-facing teams, strong communication and problem-solving skills, and the ability to turn customer insights into practical improvements. Familiarity with contact center or customer relationship management (CRM) systems, performance reporting, workforce planning, and service quality programs can also be valuable. Requirements vary by employer and role.

Career Opportunities

Customer Service Managers work in a wide range of sectors, including technology, financial services, healthcare, retail, and business services. Depending on the company, this career path may lead to senior customer experience, support operations, or service leadership positions. Search Ladders for vetted openings with compensation of $100,000 or more.

Find Customer Service Manager Jobs on Ladders

Use Ladders to explore high-paying Customer Service Manager jobs and find roles suited to your background. Review each listing for details about responsibilities, qualifications, location, and compensation, then apply to opportunities aligned with your next career move.

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$90K - $120K *

Lead the management of trade operations, optimizing budget performance and insights. Collaborate cross-functionally to enhance reporting, drive strategic planning, and develop a high-performing team f...

1 week ago

  •   Less than 5 years exp.  •   Food & Beverages

$95K - $115K *

Empower customer success by managing MRO programs, fostering relationships, and ensuring operational excellence. Collaborate with cross-functional teams to deliver on cost, quality, and schedule commi...

1 week ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$80K - $100K *

Elevate operational excellence by leading a team dedicated to safe, efficient propane delivery. Drive customer satisfaction and compliance while optimizing resources and managing district finances for...

2 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$65K - $98K *

Manage and optimize logistics operations by supervising teams, ensuring compliance with safety standards, and driving productivity to meet facility goals. Collaborate with associates to resolve issues...

Today

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$65K - $98K *

Drive operational excellence by supervising teams, managing productivity, and ensuring compliance with quality and safety standards. Foster a culture of belonging while achieving facility goals throug...

3 days ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$80K - $95K *

Lead the charge in optimizing logistics operations, enhancing efficiency, reducing costs, and managing supplier relationships within a dynamic environment to ensure seamless supply chain processes and...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Transportation

$95K - $115K *

Join a team that's dedicated to delivering exceptional IT support while fostering a culture of empathy and efficiency. Lead a multi-state team, manage service desk operations, and drive improvements i...

1 week ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$110K - $130K *

Transform regional sales growth by leading a high-performing team to develop strategic sales plans, optimize distributor relationships, and drive revenue in alignment with corporate objectives...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Transform the Electrical Division by leading operations, managing projects, and ensuring compliance. Drive team performance and oversee budgeting while fostering a culture of safety and efficiency in...

1 week ago

  •   5 - 7 years exp.  •   Technical Services

$88K - $105K *

Unlock potential by leading financial planning and analysis for the Dining Division. Collaborate with executives and field teams to ensure accurate reporting and drive operational improvements, enhanc...

2 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$80K - $90K *

Pioneer an exciting corporate dining experience by leading operations, enhancing culinary standards, and ensuring exceptional service delivery while fostering employee engagement and satisfaction. Lev...

Reposted yesterday

  •   Less than 5 years exp.  •   Real Estate & Construction

$150K - $185K *

Transform supply chain operations by leading strategy, planning, and logistics. Drive continuous improvement initiatives while collaborating cross-functionally to enhance efficiency and support busine...

Yesterday

  •   5 - 7 years exp.  •   Staffing

$150K - $185K *

Drive supply chain excellence by leading strategic operations, optimizing processes, and fostering collaboration across teams to support business growth in a dynamic manufacturing environment...

6 days ago

  •   5 - 7 years exp.  •   Staffing

$115K - $160K *

Accelerate progress at enhancing customer fulfillment solutions through innovative program design, cross-functional collaboration, and data-driven decision-making to improve operational efficiency and...

Today

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$110K - $130K *

Lead the charge in developing a high-performing sales team while driving growth through hands-on coaching, strategic guidance, and effective pipeline management to achieve exceptional results in a dyn...

4 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $145K *

Lead and develop a high-performing sales team while driving growth through coaching, mentoring, and strategic oversight of the sales process to achieve exceptional results and foster talent acquisitio...

4 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Transform sales success by leading and developing a high-performing team of Account Executives, driving growth through coaching, strategic guidance, and effective pipeline management while fostering a...

4 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $120K *

Join us to lead and develop a high-performing sales team, driving growth through coaching, mentoring, and strategic sales management while enhancing the overall sales process and talent acquisition ef...

4 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$108K - $163K *

Elevate cash management processes by leading a team to ensure accurate reporting, compliance, and operational efficiency. Collaborate with cross-functional partners to drive performance improvements a...

Yesterday

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$78K - $118K *

Champion operational excellence by leading a skilled service team, enhancing customer satisfaction, and driving productivity through effective management and continuous improvement initiatives...

6 days ago

  •   Less than 5 years exp.  •   Energy & Utilities

$90K - $150K *

Engage with power-generation customers in the Northeast, building relationships and leading account strategies to enhance service offerings and drive business growth across multiple product lines...

1 week ago

  •   5 - 7 years exp.  •   Business Services

$90K - $110K *

Transform large-scale technology projects by leading cross-functional teams. Ensure timely delivery and alignment with strategic goals through expert project management methodologies while fostering s...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$75K - $90K *

Lead the charge in optimizing warehouse operations while fostering a culture of safety and teamwork. Drive efficiency and productivity through effective management and collaboration, making a signific...

Corunna, ONIn-Person

Yesterday

  •   Less than 5 years exp.  •   Transportation

$80K - $140K *

Unlock your potential by leading a service team committed to exceptional customer experience, operational excellence, and driving profitable growth while fostering a culture of teamwork and continuous...

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Transportation

$110K - $130K *

Unlock your potential by leading telecom operations, managing teams, and optimizing vendor performance. Drive reliability and cost-effectiveness across enterprise voice and contact center technologies...

3 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

Frequently Asked Questions (FAQ)

  • What does a Customer Service Manager do?question toggle

    A Customer Service Manager leads customer support teams and operations, sets service expectations, addresses escalated concerns, and looks for ways to improve the customer experience.

  • What qualifications are commonly required for Customer Service Manager jobs?question toggle

    Requirements differ by employer, but postings often seek team leadership experience, excellent communication and problem-solving abilities, and familiarity with customer service processes, reporting, or CRM tools.

  • How much do Customer Service Manager jobs on Ladders pay?question toggle

    Ladders focuses on vetted professional jobs that pay $100,000 or more. Check individual listings for compensation details, since pay varies by employer, location, and role.

  • Where do Customer Service Managers work?question toggle

    Customer Service Managers work across industries such as technology, healthcare, financial services, retail, and business services, among others.

  • How can I find Customer Service Manager jobs on Ladders?question toggle

    Browse Customer Service Manager listings on Ladders, review each role's requirements and compensation information, and apply to positions that fit your experience and career goals.