Customer Service Manager Jobs

Explore Customer Service Manager opportunities that pay $100,000 or more on Ladders. These leaders shape the customer experience by guiding service teams, improving support operations, and helping organizations build lasting customer relationships. Browse vetted roles across industries and discover opportunities that match your leadership experience and career goals.

What Does a Customer Service Manager Do?

Customer Service Managers oversee the people, processes, and tools that help customers get answers and resolve issues. Depending on the organization, responsibilities may include managing support teams, setting service standards, monitoring customer feedback, handling escalations, and coordinating with departments such as sales, product, and operations.

Skills and Qualifications

Employers commonly seek experience leading customer-facing teams, strong communication and problem-solving skills, and the ability to turn customer insights into practical improvements. Familiarity with contact center or customer relationship management (CRM) systems, performance reporting, workforce planning, and service quality programs can also be valuable. Requirements vary by employer and role.

Career Opportunities

Customer Service Managers work in a wide range of sectors, including technology, financial services, healthcare, retail, and business services. Depending on the company, this career path may lead to senior customer experience, support operations, or service leadership positions. Search Ladders for vetted openings with compensation of $100,000 or more.

Find Customer Service Manager Jobs on Ladders

Use Ladders to explore high-paying Customer Service Manager jobs and find roles suited to your background. Review each listing for details about responsibilities, qualifications, location, and compensation, then apply to opportunities aligned with your next career move.

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$88K - $138K *

Lead the development and execution of B2B lifecycle marketing strategies, enhancing broker and customer engagement through targeted programs and data-driven insights. Collaborate cross-functionally to...

Toronto, ONIn-Person

Yesterday

  •   5 - 7 years exp.  •   Finance & Insurance

$80K - $95K *

Transform your career by leading our Quality System to enhance customer satisfaction and expand market reach. Drive quality assurance initiatives, manage audits, and collaborate across departments to...

3 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$80K - $120K *

Oversee and optimize service delivery operations, ensuring customer satisfaction and operational excellence. Lead multiple teams, drive process improvements, and collaborate cross-functionally to enha...

3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$95K - $115K *

Unlock potential by leading a dynamic team in marketing automation, driving innovative customer experiences through AI and real-time data. Own the marketing tech stack, ensuring optimal performance an...

Toronto, ONIn-Person

Yesterday

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$90K - $105K *

Manage the Voice of Customer platform operations, ensuring effective governance, stakeholder support, and continuous improvement to maximize customer feedback insights and drive business value across...

Toronto, ONIn-Person

6 days ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$92K - $123K *

Lead the design and execution of innovative retail spaces, ensuring projects align with quality standards and budgets. Collaborate with internal teams and external partners to enhance customer experie...

Reposted yesterday

  •   5 - 7 years exp.  •   Hospitality & Recreation

$125K - $150K *

Unlock potential by managing client relationships and maximizing satisfaction through expert guidance on trading solutions. Collaborate across teams to deliver tailored support and drive revenue growt...

3 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$114K - $212K *

Join a dynamic team to oversee quality management processes, ensuring compliance with standards and regulations. Lead initiatives to enhance product quality, drive continuous improvement, and collabor...

2 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$110K - $130K *

Lead the planning and execution of multiple ServiceNow projects, ensuring timely delivery and stakeholder alignment. Drive workflow migrations and compliance initiatives while collaborating across tea...

1 week ago

  •   5 - 7 years exp.  •   Business Services

$80K - $95K *

Unlock potential by leading operational excellence initiatives in warehouse systems, data, and technology. Drive process improvements, automation, and collaboration across teams to enhance efficiency...

1 week ago

  •   Less than 5 years exp.  •   Transportation

$80K - $95K *

Unlock potential by leading a dynamic sales team to drive growth and profitability. Collaborate with stakeholders, implement effective strategies, and foster high performance to exceed sales targets a...

2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$91K - $136K *

Empower the growth and profitability of a Consumer Business portfolio by leading a dynamic Store team. Drive exceptional customer experiences while achieving performance metrics and fostering talent d...

2 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$61K - $104K *

Drive customer success by managing high-value enterprise accounts, ensuring growth and retention through strategic planning and consultative partnerships. Lead renewal efforts and align customer goals...

Boston, MARemote

Yesterday

  •   5 - 7 years exp.  •   Real Estate & Construction

$83K - $132K *

Unlock customer success by leading onboarding and technical support for Media API clients. Collaborate across teams to ensure seamless integrations and foster long-term relationships, enhancing user e...

RemoteRemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$95K - $115K *

Manage the execution of business process improvements across multiple brands, leading pilots and implementing standardized operations to enhance efficiency and scalability. Collaborate with teams to d...

2 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$160K - $180K *

Transform customer operations by leading a team to enhance processes, systems, and performance metrics. Drive excellence in order-to-cash workflows, EDI onboarding, and analytics to ensure scalable an...

Yesterday

  •   5 - 7 years exp.  •   Food & Beverages

$89K - $116K *

Lead the charge in empowering a high-performing maintenance team to achieve operational excellence, ensuring product quality and safety while fostering a culture of continuous improvement and accounta...

1 week ago

  •   5 - 7 years exp.  •   Food & Beverages

$94K - $122K *

Elevate operational excellence by leading maintenance teams to achieve high performance, ensuring safety, quality, and cost efficiency while fostering a culture of continuous improvement and accountab...

1 week ago

  •   5 - 7 years exp.  •   Food & Beverages

$110K - $130K *

Join a team that's driving database excellence and modernization initiatives. Lead the administration of enterprise data platforms, ensuring security, compliance, and operational efficiency while ment...

1 week ago

  •   8 - 10 years exp.  •   Finance & Insurance

$110K - $130K *

Empower your career by leading database administration for a global P&C insurance organization. Oversee on-premises and cloud environments, ensuring security, performance, and compliance while driving...

1 week ago

  •   8 - 10 years exp.  •   Finance & Insurance

$110K - $130K *

Lead a dynamic team to enhance customer relationships and drive sustainable revenue growth in the Aerospace & Defense sector. Collaborate with Account Managers to streamline processes and empower the...

4 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$69K - $109K *

Empower a dynamic retail team by leading exceptional customer experiences, driving sales, and coaching staff. Collaborate with experts to enhance service delivery and product knowledge, ensuring a top...

2 days ago

  •   Less than 5 years exp.  •   Transportation

$69K - $109K *

Lead a dynamic team in a cutting-edge retail environment, enhancing customer experiences and driving sales. Collaborate with experts to implement innovative solutions and foster a culture of excellenc...

1 week ago

  •   Less than 5 years exp.  •   Transportation

$69K - $109K *

Champion exceptional customer experiences by leading a dynamic team in our innovative retail format. Drive sales, coach talent, and leverage new tools to elevate service standards, ensuring every cust...

1 week ago

  •   Less than 5 years exp.  •   Transportation

$125K - $135K *

Drive exceptional conference and event experiences by leading a dynamic hospitality team. Elevate service excellence through strategic planning, operational oversight, and fostering client relationshi...

Reposted yesterday

  •   5 - 7 years exp.  •   Real Estate & Construction

Frequently Asked Questions (FAQ)

  • What does a Customer Service Manager do?question toggle

    A Customer Service Manager leads customer support teams and operations, sets service expectations, addresses escalated concerns, and looks for ways to improve the customer experience.

  • What qualifications are commonly required for Customer Service Manager jobs?question toggle

    Requirements differ by employer, but postings often seek team leadership experience, excellent communication and problem-solving abilities, and familiarity with customer service processes, reporting, or CRM tools.

  • How much do Customer Service Manager jobs on Ladders pay?question toggle

    Ladders focuses on vetted professional jobs that pay $100,000 or more. Check individual listings for compensation details, since pay varies by employer, location, and role.

  • Where do Customer Service Managers work?question toggle

    Customer Service Managers work across industries such as technology, healthcare, financial services, retail, and business services, among others.

  • How can I find Customer Service Manager jobs on Ladders?question toggle

    Browse Customer Service Manager listings on Ladders, review each role's requirements and compensation information, and apply to positions that fit your experience and career goals.