Customer Service Manager Jobs

Explore Customer Service Manager opportunities that pay $100,000 or more on Ladders. These leaders shape the customer experience by guiding service teams, improving support operations, and helping organizations build lasting customer relationships. Browse vetted roles across industries and discover opportunities that match your leadership experience and career goals.

What Does a Customer Service Manager Do?

Customer Service Managers oversee the people, processes, and tools that help customers get answers and resolve issues. Depending on the organization, responsibilities may include managing support teams, setting service standards, monitoring customer feedback, handling escalations, and coordinating with departments such as sales, product, and operations.

Skills and Qualifications

Employers commonly seek experience leading customer-facing teams, strong communication and problem-solving skills, and the ability to turn customer insights into practical improvements. Familiarity with contact center or customer relationship management (CRM) systems, performance reporting, workforce planning, and service quality programs can also be valuable. Requirements vary by employer and role.

Career Opportunities

Customer Service Managers work in a wide range of sectors, including technology, financial services, healthcare, retail, and business services. Depending on the company, this career path may lead to senior customer experience, support operations, or service leadership positions. Search Ladders for vetted openings with compensation of $100,000 or more.

Find Customer Service Manager Jobs on Ladders

Use Ladders to explore high-paying Customer Service Manager jobs and find roles suited to your background. Review each listing for details about responsibilities, qualifications, location, and compensation, then apply to opportunities aligned with your next career move.

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$79K - $131K *

Lead your career with a pivotal role in merchandising, driving sales and inventory strategies while collaborating across teams to enhance customer experiences and achieve financial goals in a dynamic...

Calgary, ABIn-Person

2 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$95K - $115K *

Empower performance excellence in contact center operations by optimizing vendor relationships, enhancing service delivery, and leveraging analytics for a seamless customer experience across channels...

Reposted yesterday

  •   5 - 7 years exp.  •   Energy & Utilities

$96K - $145K *

Join a team that's dedicated to optimizing facility performance through effective maintenance management. Lead a skilled team, troubleshoot complex systems, and drive continuous improvement initiative...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$145K - $175K *

Transform operational excellence and drive growth in a high-volume environment. Lead diverse teams, manage client relationships, and optimize performance across multiple locations while ensuring excep...

1 week ago

  •   5 - 7 years exp.  •   Hospitality & Recreation

$90K - $180K *

Transform data into actionable insights by leading analytics strategies, guiding teams, and collaborating with stakeholders to enhance data quality and governance, ultimately driving business performa...

1 week ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$110K - $130K *

Drive impactful marketing strategies that enhance customer engagement and accelerate growth across digital and delivery channels. Collaborate with cross-functional teams to create seamless, customer-c...

1 week ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$145K - $175K *

Shape operational excellence and drive growth as you lead a high-volume district, overseeing financial performance, client relationships, and team development while ensuring exceptional service standa...

1 week ago

  •   5 - 7 years exp.  •   Hospitality & Recreation

$120K - $145K *

Lead the charge in optimizing digital content operations, ensuring timely delivery and quality across platforms. Collaborate with cross-functional teams to enhance user experience and drive efficiency...

4 days ago

  •   5 - 7 years exp.  •   Hospitality & Recreation

$80K - $95K *

Drive operational excellence by building and leading a high-performance group administration team. Influence processes and client experience while collaborating with key stakeholders to shape the futu...

Edmonton, ABIn-Person

4 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$80K - $95K *

Shape the future of compliance by overseeing audits and regulatory readiness across multiple cannabis facilities, ensuring adherence to laws and operational standards while fostering a culture of acco...

Today

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$80K - $95K *

Join a team that's dedicated to excellence in accounting operations, overseeing both Accounts Payable and Receivable. Lead a skilled team, ensure compliance with U.S. GAAP, and drive financial reporti...

3 weeks ago

  •   Less than 5 years exp.  •   Food & Beverages

$95K - $115K *

Shape the last-mile delivery strategy by driving performance, ensuring customer satisfaction, and managing logistics partners. Lead operational execution while innovating processes to enhance efficien...

6 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$111K - $147K *

Champion service excellence by optimizing supply chain solutions and fostering collaboration across teams. Leverage your expertise to enhance partner relationships and drive operational success in a d...

1 week ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$134K - $215K *

Join us to lead a dynamic team in delivering exceptional customer support for semiconductor production. Drive operational excellence, manage budgets, and foster strong client relationships across a di...

Yesterday

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$139K - $250K *

Lead the charge in driving strategic product development for a diverse insurance portfolio, collaborating with stakeholders to enhance performance and achieve revenue targets throughout the product li...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$88K - $110K *

Accelerate progress at our facility by leading teams, enhancing member experiences, and driving operational excellence. Foster a culture of belonging while ensuring compliance and financial performanc...

Yesterday

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$88K - $110K *

Elevate your career by leading a dynamic team focused on operational excellence, community engagement, and member satisfaction. Drive growth through effective management, compliance, and innovative st...

Yesterday

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$80K - $95K *

Drive operational excellence by leading the maintenance departments, ensuring safety compliance, effective resource allocation, and minimizing downtime while fostering team engagement and delivering o...

Thunder Bay, ONIn-Person

4 weeks ago

  •   5 - 7 years exp.  •   Food & Beverages

$80K - $95K *

Empower client success by managing onboarding and project delivery, ensuring clients realize software value. Collaborate with stakeholders to drive adoption, satisfaction, and long-term relationships...

Cleveland, OHRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$142K - $180K *

Lead the charge in managing Healthcare Products from design to deployment, ensuring successful delivery through effective team oversight and adherence to stakeholder goals while fostering collaboratio...

1 week ago

  •   11 - 15 years exp.  •   Business Services

$142K - $180K *

Lead the delivery of innovative healthcare solutions, managing teams and projects from design to deployment. Ensure adherence to stakeholder goals while fostering collaboration and optimizing performa...

Cary, NCRemote

1 week ago

  •   11 - 15 years exp.  •   Business Services

$85K - $185K *

Lead a high-performing team to drive sales growth and client acquisition. Empower Regional Sales Managers to achieve divisional objectives while enhancing employee expertise and client experiences. Ma...

Vancouver, BCIn-Person

Reposted 2 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$80K - $95K *

Lead the charge in optimizing operations across multiple departments, ensuring service quality and team development while collaborating with key stakeholders to enhance efficiency and member experienc...

3 weeks ago

  •   5 - 7 years exp.  •   Hospitality & Recreation

$75K - $126K *

Shape the future of eCommerce by leading site merchandising strategies, optimizing customer journeys, and driving conversion rates. Collaborate with cross-functional teams to enhance digital experienc...

Texas, USRemote

2 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$100K - $110K *

Lead the charge in optimizing Customer Success operations, ensuring seamless execution and performance across multiple programs. Drive continuous improvement and foster a high-accountability culture w...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Healthcare

Frequently Asked Questions (FAQ)

  • What does a Customer Service Manager do?question toggle

    A Customer Service Manager leads customer support teams and operations, sets service expectations, addresses escalated concerns, and looks for ways to improve the customer experience.

  • What qualifications are commonly required for Customer Service Manager jobs?question toggle

    Requirements differ by employer, but postings often seek team leadership experience, excellent communication and problem-solving abilities, and familiarity with customer service processes, reporting, or CRM tools.

  • How much do Customer Service Manager jobs on Ladders pay?question toggle

    Ladders focuses on vetted professional jobs that pay $100,000 or more. Check individual listings for compensation details, since pay varies by employer, location, and role.

  • Where do Customer Service Managers work?question toggle

    Customer Service Managers work across industries such as technology, healthcare, financial services, retail, and business services, among others.

  • How can I find Customer Service Manager jobs on Ladders?question toggle

    Browse Customer Service Manager listings on Ladders, review each role's requirements and compensation information, and apply to positions that fit your experience and career goals.