The Role: Operations Manager DFWThis is a role for a leadership position in the PS DFW Operation. The Operations Manager will perform day-to-day operations and department for service quality. Assisting in real-time feedback for other associates and assisting with customer service challenges, overseeing Control Room, F&B, Hospitality & Housekeeping. The Operations Manager will be working across all departments as a leader.
Responsibilities & Expectations- Responsible for the leadership and development of all designated teams.
- Contributes to recruitment and development of future leaders.
- Evaluating staff performance, identifying areas for improvement, and designing and providing feedback.
- Manages performance of the day-to-day operation and its departments for service quality.
- Ensure that all departments maintain SOP and service standards.
- Collaborating with other departments and their leaders.
- Effectively manage PS relationships with TSA, CBP, City of Atlanta Aviation Department, and other government organizations.
- Lead service recovery opportunities.
- Review EAST reports, making recommendations for remedial action and process improvements.
- Work in conjunction with Head of Training and Head of Member Experience.
- Develop the training and operation in line with member feedback.
- Identify training needs.
- Works with Director of Operations on operational process design, resources, and processes.
Requirements- 5+ years of Operations experience required.
- Prior supervisory/leadership experience desired.
- Able to take direction well and apply feedback.
- Executes current role and evolving standards with precision.
- Excellent communication skills with members, employees and our partners (TSA, CBP etc.).
- Strong written and verbal aptitude to guide operational staff in a positive and effective manner.
- Identifying potential problems and points of friction and finding solutions to maximize efficiency and revenue.
- PS is a 24-hour facility and as such we require fully open schedule availability and flexibility for all positions within our operations departments, including weekends, holidays, and early morning/late evening shifts.
- Prior Supervisory/Leadership experience desired.
Full Time Employee Benefits- Employee benefits include medical, dental, vision, life insurance, long-term and short-term disability
- 401K retirement plan with company matching
- Health and Dependent care FSA and HSA with company matching
- Merit-based raises and bonuses
- Self-Managed Unlimited PTO
- Monthly Health & Wellness and phone reimbursement
- A great career path with promotion opportunities
This is a full-time, exempt position. 
