Customer Service Manager Jobs

Explore Customer Service Manager opportunities that pay $100,000 or more on Ladders. These leaders shape the customer experience by guiding service teams, improving support operations, and helping organizations build lasting customer relationships. Browse vetted roles across industries and discover opportunities that match your leadership experience and career goals.

What Does a Customer Service Manager Do?

Customer Service Managers oversee the people, processes, and tools that help customers get answers and resolve issues. Depending on the organization, responsibilities may include managing support teams, setting service standards, monitoring customer feedback, handling escalations, and coordinating with departments such as sales, product, and operations.

Skills and Qualifications

Employers commonly seek experience leading customer-facing teams, strong communication and problem-solving skills, and the ability to turn customer insights into practical improvements. Familiarity with contact center or customer relationship management (CRM) systems, performance reporting, workforce planning, and service quality programs can also be valuable. Requirements vary by employer and role.

Career Opportunities

Customer Service Managers work in a wide range of sectors, including technology, financial services, healthcare, retail, and business services. Depending on the company, this career path may lead to senior customer experience, support operations, or service leadership positions. Search Ladders for vetted openings with compensation of $100,000 or more.

Find Customer Service Manager Jobs on Ladders

Use Ladders to explore high-paying Customer Service Manager jobs and find roles suited to your background. Review each listing for details about responsibilities, qualifications, location, and compensation, then apply to opportunities aligned with your next career move.

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$80K - $95K *

Champion customer success by managing relationships, driving revenue growth, and ensuring retention. Collaborate across teams to support clients through international expansion and platform migration...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$130K - $155K *

Drive strategic engineering leadership, oversee teams, and enhance fleet reliability while managing technical risk and developing engineering talent within a dynamic service environment...

Reposted yesterday

  •   11 - 15 years exp.  •   Energy & Utilities

$100K - $120K *

Elevate customer relationships by driving growth and adoption across multi-site enterprise accounts. Collaborate with cross-functional teams to deliver value, manage pipelines, and ensure customer sat...

1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$100K - $130K *

Empower your career by managing and expanding a diverse portfolio of enterprise accounts. Utilize data-driven insights and strategic recommendations to drive customer success and growth in a dynamic B...

1 month ago

  •   Less than 5 years exp.  •   Enterprise Technology

$90K - $110K *

Lead a dynamic team in optimizing field service operations, ensuring timely project execution and high customer satisfaction. Oversee resource management, scheduling, and team performance while drivin...

Edmonton, ABIn-Person

5 days ago

  •   5 - 7 years exp.  •   Business Services

$74K - $100K *

Lead the charge in branch operations and client service excellence, driving revenue growth through relationship-building and effective team management while ensuring compliance and operational efficie...

1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

$80K - $95K *

Drive your career with a leadership role that shapes business performance, develops talent, and enhances customer experience. Own revenue and profitability while leading a high-performing team to achi...

2 weeks ago

  •   5 - 7 years exp.  •   Transportation

$110K - $130K *

Drive innovation in localization engineering by leading a talented team, enhancing workflows, and integrating cutting-edge AI technologies to optimize product delivery for global audiences while ensur...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$105K - $135K *

Drive business success by leading operations, enhancing team performance, and optimizing customer experience. Own revenue and profitability while developing future leaders in a dynamic environment foc...

1 week ago

  •   5 - 7 years exp.  •   Transportation

$103K - $135K *

Empower your leadership journey by driving business performance, developing talent, and enhancing customer experience. Take ownership of operations and revenue growth while building a high-performing...

1 week ago

  •   5 - 7 years exp.  •   Transportation

$105K - $140K *

Join a dynamic team to drive business performance, enhance customer experience, and develop talent. Lead daily operations while identifying growth opportunities and implementing strategies for sustain...

1 week ago

  •   5 - 7 years exp.  •   Transportation

$115K - $165K *

Lead the charge in driving business performance and team development. Own revenue, profitability, and customer experience while fostering a high-performing culture. Shape the future of operations and...

1 week ago

  •   5 - 7 years exp.  •   Transportation

$115K - $165K *

Join a dynamic team to drive business performance, enhance customer experience, and develop talent. Lead daily operations while identifying growth opportunities and implementing strategies for sustain...

1 week ago

  •   5 - 7 years exp.  •   Transportation

$105K - $130K *

Inspire growth by leading business performance, developing talent, and enhancing customer experience. Drive revenue and profitability while managing daily operations and building a high-performing tea...

1 week ago

  •   5 - 7 years exp.  •   Transportation

$80K - $90K *

Transform business performance by leading a high-performing team, driving revenue growth, and enhancing customer experience. Own daily operations and develop future leaders while ensuring consistent r...

2 weeks ago

  •   5 - 7 years exp.  •   Transportation

$100K - $120K *

Engage in leading a dynamic team to enhance client relationships, drive service quality, and ensure retention and growth for key accounts, while collaborating across multiple business units to meet st...

3 weeks ago

  •   5 - 7 years exp.  •   Transportation

$110K - $130K *

Lead the Merchandising and ERP Systems team to enhance and support critical systems, ensuring alignment with business needs. Foster collaboration with stakeholders and manage a skilled team to drive s...

Yesterday

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$173K - $175K *

Champion high-impact data transformation initiatives for enterprise clients, delivering insights through advanced analytics and interactive dashboards. Collaborate with stakeholders to drive strategic...

1 week ago

  •   8 - 10 years exp.  •   Business Services

$125K *

Transform customer experiences as a key advocate and technical partner, driving onboarding, adoption, and success for Enterprise clients while collaborating across teams to ensure optimal outcomes and...

United StatesRemote

6 days ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Champion the development and optimization of Shore Excursion programs, enhancing guest experiences and driving revenue through strategic partnerships and operational excellence in a dynamic, collabora...

1 week ago

  •   5 - 7 years exp.  •   Hospitality & Recreation

$95K - $115K *

Transform regional sales operations by leading high-performing teams, driving growth, and optimizing execution across multiple markets. Foster talent development and ensure operational excellence to a...

Yesterday

  •   5 - 7 years exp.  •   Staffing

$100K - $110K *

Elevate client experiences by managing onboarding and relationships for high-net-worth clients. Collaborate with teams to ensure seamless service delivery while maintaining compliance and enhancing op...

2 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$120K *

Transform client experiences by leading a diverse team, optimizing operations, and driving profitability through effective management and innovative solutions. Ensure compliance and enhance safety whi...

2 weeks ago

  •   Less than 5 years exp.  •   Transportation

$98K - $145K *

Lead your career by managing a high-performing customer service team, enhancing operational excellence, and delivering exceptional client experiences. Drive customer satisfaction and retention through...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$100K - $120K *

Join a team that's dedicated to optimizing field service operations while leading a high-performing team. Drive customer satisfaction and operational excellence across multiple sites, ensuring complia...

2 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Customer Service Manager do?question toggle

    A Customer Service Manager leads customer support teams and operations, sets service expectations, addresses escalated concerns, and looks for ways to improve the customer experience.

  • What qualifications are commonly required for Customer Service Manager jobs?question toggle

    Requirements differ by employer, but postings often seek team leadership experience, excellent communication and problem-solving abilities, and familiarity with customer service processes, reporting, or CRM tools.

  • How much do Customer Service Manager jobs on Ladders pay?question toggle

    Ladders focuses on vetted professional jobs that pay $100,000 or more. Check individual listings for compensation details, since pay varies by employer, location, and role.

  • Where do Customer Service Managers work?question toggle

    Customer Service Managers work across industries such as technology, healthcare, financial services, retail, and business services, among others.

  • How can I find Customer Service Manager jobs on Ladders?question toggle

    Browse Customer Service Manager listings on Ladders, review each role's requirements and compensation information, and apply to positions that fit your experience and career goals.