Customer Service Manager Jobs

Explore Customer Service Manager opportunities that pay $100,000 or more on Ladders. These leaders shape the customer experience by guiding service teams, improving support operations, and helping organizations build lasting customer relationships. Browse vetted roles across industries and discover opportunities that match your leadership experience and career goals.

What Does a Customer Service Manager Do?

Customer Service Managers oversee the people, processes, and tools that help customers get answers and resolve issues. Depending on the organization, responsibilities may include managing support teams, setting service standards, monitoring customer feedback, handling escalations, and coordinating with departments such as sales, product, and operations.

Skills and Qualifications

Employers commonly seek experience leading customer-facing teams, strong communication and problem-solving skills, and the ability to turn customer insights into practical improvements. Familiarity with contact center or customer relationship management (CRM) systems, performance reporting, workforce planning, and service quality programs can also be valuable. Requirements vary by employer and role.

Career Opportunities

Customer Service Managers work in a wide range of sectors, including technology, financial services, healthcare, retail, and business services. Depending on the company, this career path may lead to senior customer experience, support operations, or service leadership positions. Search Ladders for vetted openings with compensation of $100,000 or more.

Find Customer Service Manager Jobs on Ladders

Use Ladders to explore high-paying Customer Service Manager jobs and find roles suited to your background. Review each listing for details about responsibilities, qualifications, location, and compensation, then apply to opportunities aligned with your next career move.

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$95K - $115K *

Shape the future of our digital storefront by driving customer acquisition, optimizing performance marketing, and enhancing operational efficiency in a fast-paced e-commerce environment. Your expertis...

2 weeks ago

  •   Less than 5 years exp.  •   Media

$80K - $95K *

Drive operational excellence by managing material flow and ensuring timely product delivery. Utilize SIOP data and lean principles to enhance efficiency and support the Service Delivery team in meetin...

Today

  •   Less than 5 years exp.  •   Finance & Insurance

$135K *

Elevate supplier management by leading global onboarding and governance initiatives. Collaborate with cross-functional teams to enhance processes, ensure compliance, and drive data integrity within a...

1 week ago

  •   8 - 10 years exp.  •   Staffing

$88K - $105K *

Drive compensation strategies and programs by collaborating with HR and business leaders to enhance career pathways, conduct market analyses, and ensure equitable pay structures that align with organi...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Transportation

$80K - $95K *

Shape the future of operational excellence by managing daily activities, financials, and site performance, driving safety initiatives, and fostering an engaged team environment in a fast-paced distrib...

Reposted yesterday

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$105K - $163K *

Champion client success by leading project teams to deliver high-quality card processing solutions. Drive enhancements, manage complex implementations, and ensure client satisfaction through effective...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$120K - $181K *

Lead a team to enhance ServiceNow CMDB and analytics, ensuring data integrity and operational excellence. Collaborate across functions to drive insights and improvements, while managing governance and...

Today

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$120K - $181K *

Drive operational excellence by leading the ServiceNow CMDB and analytics team, ensuring data integrity and delivering actionable insights to enhance service delivery and business decision-making acro...

Yesterday

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$125K - $172K *

Join a dynamic team to drive partner services strategy, translating market needs into impactful solutions. Collaborate across functions to enhance service offerings, secure investments, and enable sal...

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$144K - $216K *

Strategize client growth by leading multi-year initiatives, forging executive relationships, and uniting multidisciplinary teams to enhance service delivery and profitability while steering innovation...

Reposted 3 weeks ago

  •   11 - 15 years exp.  •   Technical Services

$100K - $110K *

Reimagine guest experiences by leading service excellence across a national dining portfolio. Drive training, optimize operations, and enhance engagement to transform service delivery into memorable m...

3 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$75K - $95K *

Unlock potential by driving client success through proactive health management, contract renewals, and expansion opportunities. Collaborate across teams to ensure service delivery excellence and excee...

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$90K - $180K *

Champion the development of impactful audit reporting, enhancing decision-making for leadership. Drive continuous improvement in audit processes, ensuring data quality and effective communication acro...

Today

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$80K - $95K *

Join a team that's dedicated to managing and optimizing Equipment Services operations nationally, ensuring efficient service delivery and customer satisfaction in a dynamic 24/7 environment while fost...

Toronto, ONIn-Person

3 weeks ago

  •   8 - 10 years exp.  •   Staffing

$83K *

Transform retail operations by leading multi-unit management, driving sales, and enhancing team performance. Ensure operational excellence through strategic oversight, employee development, and custom...

1 week ago

  •   5 - 7 years exp.  •   Staffing

$100K - $125K *

Champion our maintenance operations by leading a skilled team, implementing preventive programs, and ensuring optimal equipment performance to support production goals across the facility...

2 weeks ago

  •   5 - 7 years exp.  •   Transportation

$83K - $134K *

Join a team that's dedicated to enhancing customer experiences by leading support operations. Shape strategies, manage teams, and drive quality outcomes to ensure satisfaction for millions of users wh...

2 weeks ago

  •   8 - 10 years exp.  •   Media

$99K - $126K *

Manage and enhance customer support operations, ensuring quality and efficiency across teams. Lead a high-performing group, drive KPIs, and collaborate with stakeholders to deliver exceptional service...

Vancouver, BCIn-Person

2 weeks ago

  •   8 - 10 years exp.  •   Media

$83K - $134K *

Lead the charge in shaping customer support operations, ensuring high-quality, responsive service for millions. Develop and manage teams, optimize performance metrics, and collaborate with cross-funct...

2 weeks ago

  •   8 - 10 years exp.  •   Media

$94K - $141K *

Transform customer support operations by leading a dedicated team to enhance service quality, efficiency, and satisfaction. Drive strategic initiatives and manage vendor relationships to ensure except...

2 weeks ago

  •   8 - 10 years exp.  •   Media

$99K - $126K *

Champion customer satisfaction by leading a high-performing support team, ensuring quality and efficiency in operations. Drive strategic initiatives and manage vendor relationships to enhance the cust...

Toronto, ONIn-Person

2 weeks ago

  •   8 - 10 years exp.  •   Media

$90K - $110K *

Lead the charge in managing a dynamic sales team, driving revenue growth and market share in Alberta. Foster team development, engage with clients, and implement strategic initiatives to achieve sales...

Calgary, ABIn-Person

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$90K - $110K *

Grow your career with a dynamic team focused on driving sales success and market expansion. Lead and mentor Sales Representatives while managing key accounts to achieve revenue targets and enhance cus...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$95K - $115K *

Grow your career with a dynamic team leading engineering operations, project management, and product innovation. Drive cross-functional collaboration to launch cutting-edge off-road vehicle products w...

Reposted yesterday

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$83K - $134K *

Shape the future of customer support by leading a dynamic team that ensures exceptional service quality and operational excellence. Drive strategic initiatives, manage vendor relationships, and enhanc...

2 weeks ago

  •   8 - 10 years exp.  •   Media

Frequently Asked Questions (FAQ)

  • What does a Customer Service Manager do?question toggle

    A Customer Service Manager leads customer support teams and operations, sets service expectations, addresses escalated concerns, and looks for ways to improve the customer experience.

  • What qualifications are commonly required for Customer Service Manager jobs?question toggle

    Requirements differ by employer, but postings often seek team leadership experience, excellent communication and problem-solving abilities, and familiarity with customer service processes, reporting, or CRM tools.

  • How much do Customer Service Manager jobs on Ladders pay?question toggle

    Ladders focuses on vetted professional jobs that pay $100,000 or more. Check individual listings for compensation details, since pay varies by employer, location, and role.

  • Where do Customer Service Managers work?question toggle

    Customer Service Managers work across industries such as technology, healthcare, financial services, retail, and business services, among others.

  • How can I find Customer Service Manager jobs on Ladders?question toggle

    Browse Customer Service Manager listings on Ladders, review each role's requirements and compensation information, and apply to positions that fit your experience and career goals.